Senior site agent Work, Jobs in Luton Lu4 (with Salaries)

Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
Operations Executive
NutraTea Ltd. —Hemel Hempstead
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Free parking
- Annual leave
Quick apply
5d
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
Operations Manager, Frasers Plus Luton, Luton, UK
CBRE —Luton
- Full-time
Senior Sales Negotiator
Country Properties Hatfield —Hatfield
- From £27,000 a year
- Full-time
- Sales
- Administrative experience
- Driving
- Paid training
Quick apply
4d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
Senior Surveyor
Public Sector Resourcing —Milton Keynes
- £55,596 - £65,966 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
8d
Project Manager
Collins Aerospace —Leighton Buzzard
- Full-time
- Computer literacy
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
4d
Senior Engineer - Stevenage
Tetra Tech —Stevenage
- Hybrid work
- Master's degree
- Analysis skills
- Project management
- Flexible schedule
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Enfield
- Full-time
- Customer service
- English
- Administrative experience
Business Development Manager - Water
Zeta Compliance Services Ltd —Gawcott
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Employee assistance programme
Quick apply
Chief Systems Engineer
Leonardo UK Ltd —Luton
- £70,000 - £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Site Engineer - Freelance
EKFB —Buckingham
- Engineering
- Construction
Planning Enforcement Officer to Senior Planning Enforcement Officer (P00234)
Welwyn Hatfield Borough Council —Welwyn Garden City
- £34,431 - £45,089 a year
- Hybrid work
- English
- IT
- Leadership
- Free parking
- Annual leave
Senior Client Accountant
Trinity Estates —Hemel Hempstead
- Call to connect
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
Senior Planning Project Officer (Compliance and Community Engagement)
East Herts Council —Hertford
- £41,506 - £44,804 a year
- Call to connect
- PMP
- Project management
- Travel
- Free parking
- Annual leave
Director, Property and Development
Papa Johns —Milton Keynes
- Full-time
Quick apply
5d
Senior Fire Protection Engineer
AECOM —St Albans
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
Product Director, Molecule Design Products
GlaxoSmithKline —Stevenage
- Full-time
- Azure
- Doctoral degree
- DevOps
11d

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Senior Technical Writer

Eckoh -
Hemel Hempstead

Quick apply

Job details

Full-time
From £60,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Git
English
Confluence
Driving
B2B
Technical writing
APIs
SaaS
AI
Figma

Full job description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role: Eckoh is hiring a Senior Technical Writer to establish and own the documentation function across our customer engagement security platform. You will define our documentation architecture, toolchain and standards from the ground up, then deliver across the full span of our content — developer and API documentation, customer-facing user guides, internal handover and enablement, and product descriptions that feed marketing and sales. You will also be a key component of ensuring that our documentation processes support the ‘docs-as-code’ paradigm emerging through AI enhanced software delivery to ensure we have accurate, structured, version-controlled documentation. This is a high-autonomy, founding role: you will decide how Eckoh communicates its products in writing, across the entire product portfolio.

Key Responsibilities:

Documentation ownership & delivery

Own and deliver documentation across the full portfolio.
Author developer and integration documentation, and API reference docs for our partner channels (CCaaS, CRM, PSP, SI) and customer technical teams.
Write and maintain clear customer-facing user guides across the portfolio
Provide clear in-product microcopy (UI text, tooltips) and use diagrams to make complex security and payment flows easy to understand
Create internal handover and enablement content for Support/NOC, Pre-Sales
Supply concise, accurate product descriptions to Product Marketing to underpin sales collateral
Migrate and rationalise existing content into a structured single source of truth
Deliver documentation alongside features and releases

Architecture, tooling & standards

Establish Eckoh’s documentation architecture, toolchain, content model and style guide from a blank canvas
Participate in build-versus-buy and platform selection across surfaces
Establish and apply a consistent English-language house style US English as the default for our primary market, with awareness of UK and international audiences
Structure content to serve both human readers and AI systems, treating documentation as a trusted source of truth for AI-powered tooling
Define standards, templates and review processes, and continuously integrate AI into the documentation workflow to improve quality and velocity

Collaboration & product integration

Partner with Product, Engineering, Customer Success, Support and Product Marketing to capture and validate content
Engage early in the product development lifecycle so documentation requirements are embedded from the outset
Advocate for the customer throughout — the right content, for the right user, at the right time focusing on what the customer needs, not what the system does

Measurement & growth

Measure documentation effectiveness — for example partner time-to-integrate, support-ticket deflection and coverage against release — and improve continuously
Prioritise ruthlessly across a broad remit, making informed trade-offs between short- and long-term needs
As the function matures, mentor contributors across the business and help shape the case for growing the team

Essential Sills & Experience:

5+ years of technical writing experience, including setting up or significantly evolving a documentation function in a B2B SaaS environment
Strong experience across both developer/API documentation and customer-facing product documentation
Experience markdown, and documentation generated from API specifications (OpenAPI / AsyncAPI)
Comfort producing in-product microcopy and working with diagrams and visual explanation
Experience with knowledge base tooling, developer / API portals
The judgement to prioritise across a broad remit and sequence work based on impact
Confidence building credibility with Product, Engineering, Customer Success and Product Marketing leaders
Excellent written English with deep editorial judgement, and the ability to maintain a consistent house style across US and international audiences
A portfolio of writing samples that communicate complex technical information clearly
An proven understanding of how AI tooling can enhance the role of the Technical Writer in producing, editing and managing content

Desirable:

A proven track record of selecting and implementing a documentation tool chain, not just operating within an existing one
Exposure to PCI DSS, payments, fintech or other regulated security domains
Experience documenting contact centre, CCaaS or conversational AI products
Experience with API documentation platforms (Fern, ReadMe, Mintlify, Redocly) and static site generators (Docusaurus)
Ability to read code in at least one programming language, and familiarity with JSON/YAML
Familiarity with Confluence, Jira, Figma, Miro
Experience with git-based workflows,
Familiarity with structuring content for AI consumption, docs-as-code experience, directly driving AI tools with documentation

Our culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.

Join Us!

So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.

Pay: From £60,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN

Quick apply

Refine Your Search

senior site agent jobs in luton lu4

Senior Technical Writer

Operations Executive

Team Lead-Data Engineering

Operations Manager, Frasers Plus Luton, Luton, UK

Senior Sales Negotiator

Principal Data Engineer

Senior Surveyor

Project Manager

Senior Engineer - Stevenage

Delivery Station Liaison Agent

Business Development Manager - Water

Chief Systems Engineer

Site Engineer - Freelance

Planning Enforcement Officer to Senior Planning Enforcement Officer (P00234)

Senior Client Accountant

Senior Planning Project Officer (Compliance and Community Engagement)

Director, Property and Development

Senior Fire Protection Engineer

Product Director, Molecule Design Products

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