Courier Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Service & Logistics Support Specialist
J&T EXPRESS —Lutterworth
- £33,000 a year
- Full-time
- Salesforce
- Analysis skills
- Warehouse experience
- Free parking
- Sick pay
Quick apply
2d
Warehouse Operator
J&T EXPRESS —Lutterworth
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Word
- Sales
- English
- Free parking
Quick apply
2d
Self Employed Trade Plate Driver
Response-able Solutions —Coventry
- £450 - £600 a week
- Customer service
- Driving
- Organisational skills
- Flexible schedule
Quick apply
Logistics Coordinator
Evri —Rugby
- Up to £33,000 a year
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
6d
Multi-Drop Delivery Driver (Self-Employed)
Quantiv Solutions —Northampton
- £185 a day
- Monday to Friday
- Management
- In-person
- Time management
Quick apply
4d
Courier Service Specialist
Evri —Coventry
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Operator
Univar Solutions UK Ltd —Nuneaton
- Full-time
- Communication skills
Van Mechanic/Van Driver
Fast-Trans Leicester LTD —Leicester
- £13 - £20 an hour
- Call to connect
- Maintenance
- In-person
- Automotive diagnostics
- Flexible schedule
Quick apply
9d
Warehouse Operative/Picker/Packer
Socktopus —Market Harborough
- Overtime
- Forklift
- Warehouse experience
- In-person
- Employee discount
Quick apply
3d
Logistics Technician
ALS —Coventry
- £25,878 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- IT
- Annual leave
- Employee discount
6d
Delivery Driver Wellingborough - Zero Hours Mannock Medical Centre NN8 1LT
Cohens Chemist —Wellingborough
- Monday to Friday
- Computer skills
- Employee assistance programme
- Employee discount
Warehouse team Member
ProFormance Metals —Daventry
- From £24,784.50 a year
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
2d
Paint Mixer / Warehouse Assistant / Trade Counter
Granville Supplies Ltd —Loughborough
- £28,089.10 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Heavy lifting
Quick apply
2d
Warehouse Coordinator
PETERLYNN LABELS LTD —Corby
- Full-time
- English
- Forklift
- Organisational skills
Quick apply
8d
HGV Class 1 Driver
Arrow Direct —Leicester
- £15.58 - £20.66 an hour
- Overtime
- Driving
- Free parking
- Annual leave
Quick apply

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Driver
Alliance Automotive Group LV —Market Harborough
Review deliveries with customers to ensure products meet their needs. Deliver orders to internal customers on assigned routes.
Quick apply
3d
Vehicle Transporter Driver
Eco Fleet Solutions —Rugby
You must have held a full UK driving licence, (both manual and automatic vehicles), for at least five years with a maximum of three current penalty points.
£28,730 a year
Quick apply

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Customer Service & Logistics Support Specialist

J&T EXPRESS -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£33,000 a year
2 days ago

Benefits

Free parking
Canteen
Sick pay

Qualifications

Salesforce
Logistics
Analysis skills
Warehouse experience
Financial services
Chinese

Full job description

Job Overview
We are seeking a dedicated Customer Service & Logistics Support Specialist to join our dynamic team. This role offers an exciting opportunity to contribute to the optimisation of supply chain operations, ensuring seamless coordination between various departments and external partners. The successful candidate will play a vital part in managing logistics processes, supporting warehouse activities, and delivering exceptional customer service. This paid position is ideal for individuals with a keen interest in logistics, supply chain management, and process improvement within a fast-paced environment.

Responsibilities

1. Customer Inquiry Management

Handle customer inquiries through phone, WeChat, and online service ticket platforms.
Provide real‑time shipment status updates by checking tracking, transit, delivery, and signature information.
Offer guidance on shipping requirements, including prohibited items, packaging standards, fee calculation, and delivery time options.

2. Shipment Exception Handling

Follow up on delayed, misrouted, undelivered, or returned shipments.
Coordinate with local stations, couriers, and transit hubs to resolve issues promptly.
Maintain exception case logs and ensure timely resolution with customer follow‑up.
Monitor special shipments such as perishables, fragile items, and oversized parcels.

3. Complaint & Claims Processing

Handle complaints related to lost, damaged, missing items, or service issues under the “first‑contact responsibility” principle.
Collect required claim documents (photos, value proof), calculate compensation, and submit claims for approval.
Communicate claim progress and payout timelines to customers.
Manage customer emotions and prevent escalation to regulatory or platform complaints.

4. Order & Back‑Office Administration

Assist customers with order creation, address modification, cancellation, and pickup appointments.
Record and organize daily exception logs, complaint reports, and claim summaries; archive documents regularly.
Verify COD (Cash on Delivery) and freight‑collect account discrepancies.

5. Internal & External Coordination

Collaborate with internal teams including stations, sorting centers, transportation, and couriers to execute operational instructions.
Communicate with e‑commerce merchants and individual customers; conduct regular follow‑ups and collect service feedback.
Report recurring issues and support optimization of delivery processes and operational standards.

6. Data Reporting & Additional Tasks

Compile daily statistics on inquiry volume, exception cases, complaints, and claims;
prepare daily and weekly reports.
Complete tasks assigned by supervisors, including customer callbacks, campaign notifications, and ad‑hoc service tickets.

Preferred Experience

Warehouse, logistics, courier, or parcel handling experience
Ability to speak Chinese would be advantageous, though not essential.

What We Offer

Full training provided
Modern warehouse facilities

Pay: £33,000.00 per year

Benefits:

Canteen
Free parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

courier jobs in lutterworth, lec

Customer Service & Logistics Support Specialist

Warehouse Operator

Self Employed Trade Plate Driver

Logistics Coordinator

Multi-Drop Delivery Driver (Self-Employed)

Courier Service Specialist

Warehouse Operator

Van Mechanic/Van Driver

Warehouse Operative/Picker/Packer

Logistics Technician

Delivery Driver Wellingborough - Zero Hours Mannock Medical Centre NN8 1LT

Warehouse team Member

Paint Mixer / Warehouse Assistant / Trade Counter

Warehouse Coordinator

HGV Class 1 Driver

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