customer service & technical Work, Jobs in lutterworth, lec (with Salaries)

IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Specialist Customer Care Advisor - Telephony
Barclays —Northampton
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
10d
Business Support Analyst
Hako Machines Limited —Crick
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
- Life insurance
- Sick pay
Quick apply
9d
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
Service Delivery Manager
Cameo —Barwell
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- In-person
- Life insurance
Quick apply
2d
Regulatory Assistant
British Association for Counselling & Psychotherapy —Lutterworth
- £27,617 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Organisational skills
8d
R&D Development Center Manager UK
Amcor —Corby
- Full-time
- Up to 50% travel
- Master's degree
- Project management
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Senior Service Desk Advisor
Willow Communications Limited —Northampton
- £32,000 - £35,000 a year
- Full-time
- In-person
- AI
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
8d
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Field Service Engineer
ZEISS Group —Lutterworth
- Full-time
- Customer service
- Travel
- Communication skills
Service Advisor
Fox Land Rover Ltd —Lutterworth
- From £26,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
9d
Manufacturing General Operative
Screening Consultancy & Supplies Ltd —Rugby
- From £12.71 an hour
- Full-time
- Driving
- Power tools
- In-person
- Free parking
- Life insurance
Quick apply
IT Business Consultant
RSR Technologies Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick apply
1d
IT Field Support Technician - T2 / Second Line
Concero UK —Leicester
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
Service Desk Analyst
PA Housing —Leicester
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
4d
Business Support – New Business
Ultimate Finance —Lutterworth
- Sales
- Customer service
- Administrative experience
Retail Sales Advisor
Revive! UK —Rugby
- £26,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
2d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English

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IT Service Desk Analyst

Nationwide Platforms -
Lutterworth

Apply Now

Job details

Permanent
£26,000 - £27,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Customer service
ITIL
ServiceNow
IT

Full job description

We are recruiting for a Service Desk Analyst to join the IT team at our Head Office in Lutterworth.

As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base.

Effective prioritisation and strong customer service skills are essential.

In return you will receive a Competitive Salary from £26,000 (Depending on experience), 25 Days annual leave plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits – Discount on selected on high street stores.

Responsibilities include:

Logging and managing incidents, access management and requests from internal users via ServiceNow “self-service” portal & high priority telephone calls.
Provide 1st/2nd line technical support – Basic troubleshooting of IT related incidents & problems.
Supporting users with hardware, software, telephony & cloud applications.
Responsible for ensuring all tickets raised contain a suitable amount of detail for further support from 2nd and 3rd line teams, where appropriate.
Highlighting trends and potential significant/major incidents to the Group IT Service Manager.
Managing escalations, including communicating to and engaging the appropriate colleagues.
Updating knowledge base with details of common issues which users (colleagues) can search for and self-serve.
Passing & escalating calls to 3rd line support analysts if the problem is more complex.
Prioritising and managing several tasks concurrently.
Ensure asset database is maintained and kept up to date.
Providing support / mentoring to IT Apprentice and future recruitments.

The ideal candidate will have/be:

Experience within IT Service Delivery.
Service Desk experience – Managing IT Tasks & setting business expectations through good communications.
Some knowledge of ITIL or other industry-recognised IT frameworks.
Good attention to detail in all aspects of work.
Ability to prioritise and work under pressure.
Ability to learn new skills quickly and thoroughly.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Apply Now

Refine Your Search

customer service & technical jobs in lutterworth, lec

IT Service Desk Analyst

Specialist Customer Care Advisor - Telephony

IT Support Assistant

Business Support Analyst

Service Delivery Analyst

Service Delivery Manager

Regulatory Assistant

R&D Development Center Manager UK

Customer Service & Technical Support Coordinator

Senior Service Desk Advisor

Powered Access Customer Support Engineer

Field Service Engineer

Service Advisor

Manufacturing General Operative

IT Business Consultant

IT Field Support Technician - T2 / Second Line

Service Desk Analyst

Business Support – New Business

Retail Sales Advisor

Service Desk Analyst

I want to receive the latest job alerts for customer service & technical in lutterworth, lec

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