Housing customer experience manager Work, Jobs in Lymington, Ham (with Salaries)

Housing Needs & Homelessness Manager
Civic Recruitment Limited —Newport
- Full-time
- Customer service
- Microsoft Office
- Driving
Quick apply
Telecare Coach
Appello —New Milton
- £30,958 a year
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
10d
Telecare Coach - Nights
Appello —New Milton
- £30,958 a month
- Full-time
- Remote
- Customer service
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
8d
Refuge Service Manager - Domestic Abuse Services
BRC Jobs —Southampton
- £32,968 a year
- Full-time
- IT
- Communication skills
Quick apply
10d
Resident Experience Associate
CompassRock International —Southampton
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Computer literacy
- Annual leave
- Sick pay
Quick apply
11d
Area Manager
Places for People —Eastleigh
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
9d
Local Housing Manager
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
2d
Credit Control Administrator
Fexco Property Services —Salisbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply
Support Manager
Advance Housing and Support Ltd —Southampton
- £36,006.13 a year
- Weekend availability
- Management
- Business development
- Driving
- Annual leave
- Employee assistance programme
10d
Neighbourhood Manager
A2Dominion Group —Winchester
- £35,496 - £37,364 a year
- IT
- Communication skills
- Employee discount
Quick apply
1d
Housing Assistant
Pinnacle Group —Gosport
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Home Adaptations Team Manager
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Hybrid work
- Management
- Team management
- Case management
- Employee assistance programme
- Employee discount
9d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- IT
- Construction
Quick apply
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
1d
Homelessness Relief Officer x2
New Forest District Council —Lyndhurst
- £31,161 - £34,654 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
5d
Care Home Manager
Anchor —Southampton
- £51,000 a year
- Employee discount
3d
Senior Practitoner
Advance Housing and Support Ltd —Southampton
- £29,769.39 a year
- Weekend availability
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
9d
Housing Regulation Officer Apprentice
Portsmouth City Council —Portsmouth
- £26,473 - £36,363 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Headhunter (Talent Acquisition)
OneDome —Bournemouth
- £35,000 a year
- Full-time
- AI
- Communication skills
Quick apply
3d

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Housing Needs & Homelessness Manager

Civic Recruitment Limited
Newport

Quick apply

Job details

Full-time | Fixed term contract

Qualifications

Driving Licence
Customer service
Microsoft Office
Driving
A Level
Negotiation

Full job description

3 Month Contract With A Local Authority

Job Purpose

To lead and manage the Housing Needs and Homelessness Service, ensuring the Council meets its statutory duties under housing and homelessness legislation. The role is responsible for delivering high-quality homelessness prevention and housing solutions services that are customer-focused, legally compliant, financially sustainable, and aligned with the Council's housing and corporate objectives.

The postholder will promote safeguarding, equality, and trauma-informed practice, ensuring services remain accessible, fair, and responsive to the needs of vulnerable households.

Key Responsibilities

Lead, motivate, and manage the Housing Needs and Homelessness team to deliver high-performing, customer-focused services.
Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
Drive homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
Oversee the procurement, management, suitability, and health and safety compliance of temporary accommodation.
Monitor service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
Manage complex homelessness cases and provide professional advice and guidance on housing legislation, policy, and best practice.
Coordinate responses to legal challenges, complaints, reviews, Ombudsman investigations, and judicial proceedings relating to housing and homelessness services.
Build and maintain effective relationships with internal departments, housing providers, health services, community organisations, and other external stakeholders.
Represent the Council at strategic partnerships, multi-agency meetings, and housing-related forums.
Ensure safeguarding responsibilities are embedded throughout service delivery and that vulnerable households receive appropriate support.
Contribute to emergency planning arrangements and participate in the out-of-hours homelessness management standby rota as required.
Support the development and implementation of housing strategies, policies, and service improvement initiatives.
Promote a culture of continuous improvement, accountability, equality, and excellent customer service across the team.

Requirements

Essential

Significant experience managing housing needs, homelessness, or related housing services.
Extensive knowledge of homelessness legislation, housing law, statutory guidance, and best practice.
Proven experience leading and managing teams within a public-facing service environment.
Strong understanding of housing law relating to homelessness, security of tenure, landlord and tenant responsibilities, and temporary accommodation management.
Experience working in partnership with external agencies, housing providers, and support services.
Excellent communication, negotiation, presentation, and stakeholder management skills.
Ability to manage complex and sensitive cases while making sound, legally compliant decisions.
Strong planning, organisational, analytical, and problem-solving abilities.
Experience monitoring service performance, budgets, and operational targets.
Good ICT skills, including Microsoft Office applications and housing management systems.
Commitment to delivering high standards of customer service, safeguarding, equality, and inclusion.
Educated to A-Level standard or equivalent experience.
Full driving licence and access to a vehicle for business use.

Desirable

Professional qualification in Housing or a related discipline.
Full or part membership of the Chartered Institute of Housing (CIH).
Experience using housing CRM or case management systems.
Experience managing accommodation services or temporary accommodation portfolios.
Knowledge of wider local government housing policy and social housing sector issues.
Experience managing services within a politically sensitive environment.
Budget management and financial monitoring experience.

Additional Information

Location: County Hall, Newport, Isle Of Wight

Hours per Week: 37 Hours

Payment Frequency: Bi-Weekly

Quick apply

Refine Your Search

housing customer experience manager jobs in lymington, ham

Housing Needs & Homelessness Manager

Telecare Coach

Telecare Coach - Nights

Refuge Service Manager - Domestic Abuse Services

Resident Experience Associate

Area Manager

Local Housing Manager

Credit Control Administrator

Support Manager

Neighbourhood Manager

Housing Assistant

Home Adaptations Team Manager

Business Engagement and Service Improvement Manager

Site Manager

Deputy Housing and Homelessness Manager

Homelessness Relief Officer x2

Care Home Manager

Senior Practitoner

Housing Regulation Officer Apprentice

Headhunter (Talent Acquisition)

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3 Month Contract With A Local Authority

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