Senior director of operations Work, Jobs in Lymington (with Salaries)

Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Head of Buying UK/EU
Solent Group —Christchurch
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Flexible schedule
Operations & Supply Chain Manager
Total Distribution & Retail Solutions Ltd —Christchurch
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior Business Development Manager
Visitor Chat Limited —Portsmouth
- £52,000 - £80,000 a year
- Full-time
- Sales
- Business development
- In-person
- Annual leave
- Referral programme
Quick apply
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Continuous improvement
- Leadership
Customer Success Director
Benifex —Southampton
- £65,000 - £85,000 a year
- Remote
- Communication skills
- Employee assistance programme
- Employee discount
12d
Head of Quality
Beagle Technology Group —Christchurch
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Annual leave
Quick apply
1d
Head of IT
Azzurro Associates Ltd —Fareham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Life insurance
Quick apply
14d
Business Operations & Compliance Manager
Loadbalancer.org Ltd —Portsmouth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Product Manager (12-month FTC)
Benifex —Southampton
- £90,000 - £100,000 a year
- Remote
- Product management
- Agile
- Employee assistance programme
- Employee discount
1d
Senior Marketing Executive
Vitality —Bournemouth
- No degree
- Communication skills
- Marketing
13d
Company Secretary & Data Protection Officer
Care South —Poole
- £65,000 a year
- Call to connect
- Microsoft Office
- Travel
- Organisational skills
- Paid training
- Annual leave
Quick apply
2d
Head of IT Workplace Experience
Ageas —Eastleigh
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Leadership
2d
Senior Project Manager
Gallifordtry —Bournemouth
- Full-time
- Engineering
- Bachelor's degree
- Contracts
- Employee assistance programme
- Employee discount
Commercial Director
Taylor Wimpey —Winchester
- Annual leave
- Employee discount
6d
Managing Director
BMS Ltd —Fareham
- Engineering
- Business development
- Continuous improvement
Quick apply
15h
Production Manager
Beagle Technology Group —Christchurch
- Full-time
- Engineering
- Data analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
1d
Maritime Technical Director
Digi2al Ltd —Portsmouth
- £120,000 a year
- Full-time
- Hybrid work
- Machine learning
- APIs
- AI
Quick apply
Senior Property Manager
Churchfield Sales & Lettings LTD —Bournemouth
- £32,000 - £40,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
7d
Project / Operations Coordinator (Rail & Industrial Equipment)
Depot Dynamic —Ringwood
- Full-time
- Maintenance
- Project management
- In-person
- Flexible schedule
Quick apply

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Operations Director

Churchill Retirement PLC -
Ringwood

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Job details

Benefits

Company pension

Qualifications

Continuous improvement
Organisational skills
Communication skills

Full job description

Role: Operations Director

Location: Ringwood, Hampshire

Reporting to: Managing Director

About the Role

Churchill Estates Management (CEM) is seeking an experienced Operations Director to join its senior leadership team and lead the delivery of high-quality Retirement Living services across the business.

This is a pivotal leadership role with accountability for operational excellence, customer satisfaction, colleague engagement, and strategic growth. As a key member of the Management Team, you will help shape the future direction of CEM, ensuring our services consistently deliver value, peace of mind and an excellent customer experience for leaseholders, while creating a positive and high-performing environment for colleagues.

This role is office based from our Head Office in Ringwood, Hampshire.

Role Purpose

Lead the successful delivery of CEMs Retirement Living services in line with the companys vision, values and strategic objectives.
Champion a culture of customer excellence, ensuring residents receive responsive, high-quality and value-driven services.
Create an engaging and supportive colleague experience that attracts, develops and retains high-performing teams.
Drive operational efficiency, continuous improvement and robust governance to ensure service charges and operating costs remain fair, transparent and focused on owners cost of living.
Support the expansion of new Retirement Living services and innovative business opportunities.

Key Responsibilities

Operational Leadership

Provide inspiring leadership to a workforce of 300 colleagues, including 5 direct reports and their teams, setting clear expectations, coaching talent and creating a culture of accountability, engagement and continuous development.
Ensure all services are delivered safely, compliantly and in accordance with all relevant legal, regulatory frameworks as well as fully maintaining the Health & Safety standards, with clear ownership, strong compliance and swift resolution of issues.

Embed CEMs values across all operations, creating a consistently high standard of customer service across every development.
Use customer insight, colleague feedback and performance data to continuously improve service delivery and satisfaction.
Lead the preparation of annual service charge budgets, ensuring strong financial discipline, transparency and value for money for leaseholders.
Drive smarter, more efficient ways of working to help control costs and minimise financial pressures on owners.

Retirement Living Growth & New Services

Work closely with the Managing Director and SLT Colleagues to expand service delivery and support business growth.
Oversee the mobilisation and commissioning of new developments, ensuring excellent customer journeys, operational readiness and delivery to time and budget.
Build trusted relationships with partners, investors, RTM Directors and stakeholders to generate new business opportunities.
Lead new and innovative business streams, ensuring scalable processes, effective contracts and sound governance.
Partner with Churchill Living Sales teams to align services with company sales targets.

Corporate Leadership & Representation

Represent CEM externally with regulators, professional bodies, trade associations and at industry events.
Lead the development and continuous review of operational policies, procedures and manuals to ensure best practice and consistency.
Oversee the emergency call-out rota (evenings and weekends) and respond to urgent situations as required.
Contribute strategically across the wider business, helping shape long-term plans, performance priorities and organisational effectiveness.

Skills & Experience

We are looking for a people-focused senior Operations Leader with a proven track record of leading dispersed teams and delivering excellent customer outcomes.

The ideal person will have:

Strong experience leading large multi-site operational teams through engagement, coaching and performance management.
Passion for customer excellence, service improvement and colleague satisfaction.
Demonstrable success in driving operational efficiency, change programmes and continuous improvement.
Commercially and financially astute, with experience managing complex budgets and service charge structures.
Strong strategic thinker, able to balance long-term growth with day-to-day operational delivery.
Excellent communication, stakeholder management and influencing skills.
Highly organised, able to manage competing priorities and make sound decisions.
Resilient, adaptable and comfortable operating in a fast-paced, evolving environment.
Strong IT and systems capability.

How Youll Be Rewarded

Competitive salary
Company Car benefit
28 days holiday + Bank Holidays
Day off on your birthday
Excellent colleague benefits including Family BUPA Cover, Health Screening, Group Personal Pension Plan and Life Assurance
£200 John Lewis vouchers for expectant parents
Colleague wellbeing programmes and ambassadors

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage nearly 300 developments nationally, supporting over 10,000 leaseholders and providing property services and customer care to more than 12,000 retired people. We are ambitious, growing rapidly, and committed to raising standards in Retirement Living.

Join an award-winning, customer-focused business where people matter and where your leadership can make a lasting difference to customers, colleagues and communities.

Our Values TORCH: Trust | Openness | Respect | Communication | Honesty

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senior director of operations jobs in lymington

Operations Director

Head of Buying UK/EU

Operations & Supply Chain Manager

Senior Business Development Manager

Contact Centre Director

Customer Success Director

Head of Quality

Head of IT

Business Operations & Compliance Manager

Senior Product Manager (12-month FTC)

Senior Marketing Executive

Company Secretary & Data Protection Officer

Head of IT Workplace Experience

Senior Project Manager

Commercial Director

Managing Director

Production Manager

Maritime Technical Director

Senior Property Manager

Project / Operations Coordinator (Rail & Industrial Equipment)

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