Distribution manager Work, Jobs in Lyneham, Wil (with Salaries)

Helpdesk Manager (Telecoms)
Iceblue Global —Swindon
- £38,000 - £42,000 a year
- Weekend availability
- Management
- Customer service
- Computer networking
- Free parking
Quick apply
5d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swindon
- Full-time
- Management
- Bachelor's degree
- Leadership
8h
Product Manager
Imagine Cruising —Swindon
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Free parking
- Flexible schedule
Quick apply
12d
Branch Manager
Alliance Automotive Group LV —Swindon
- Windows
- Employee discount
Quick apply
2d
Area Manager, Fulfilment Center
Amazon UK Services Ltd. —Swindon
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Snr Delivery Station Manager
Amazon UK Services Ltd. —South Marston
- Full-time
- Engineering
- English
- Bachelor's degree
Same Day Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Corsham
- £30,537 a year
- Full-time
- Driving
- In-person
- Communication skills
- Employee assistance programme
Quick apply
8d
Distribution Accounts Manager
SonicWall —Cirencester
- Remote
- Sales
- Salesforce
- English
Quick apply
Sales Consultant Leased and Tennanted pubs
Brakes —Swindon
- Full-time
- Remote
- Microsoft Powerpoint
- Salesforce
- Travel
- Employee discount
Contracts Delivery Manager
SSE —Swindon
- £54,952 - £64,738 a year
- Full-time
- Customer service
- Contracts
- IT
- Employee discount
Assistant Branch Manager
Alliance Automotive Group LV —Cirencester
- Windows
- Employee discount
Quick apply
2d
Accounts Payable Team Leader
Holman —Chippenham
- £40,000 - £45,000 a year
- Temporary
- Hybrid work
- Supervising experience
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
8d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £53,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
13h
Deputy Depot Night Manager
Smiths News —Swindon
- £33,196.00 - £33,196.80 a year
- Night shift
- Management
- Computer literacy
- Microsoft Office
- Free parking
- Referral programme
14d
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Sales
- Communication skills
Quick apply
Senior Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Quick apply
Data Centre Supervisor
CBRE —Bath
- Full-time
EMEA Category Manager
Alliance Pharma —Chippenham
- Management
- Analysis skills
- Leadership
Warehouse and Second Man
LWC Drinks - Wiltshire —Calne
- From £12.71 an hour
- Microsoft Word
- Sales
- Driving
- Store discount
- Employee discount
Quick apply
Senior Proposition Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- IT
- In-person
Quick apply

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distribution manager jobs near lyneham, wil

Helpdesk Manager (Telecoms)

Iceblue Global
Swindon

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
5 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Management
Incident management
Customer service
Computer networking
Telecommunication
Leadership
Communication skills
Help desk

Full job description

Job Overview
We’re looking for an experienced and driven Manager, Customer Service to lead our front-line support function and ensure a consistently high-quality customer experience across our global telecom operations.

This is a fast-paced, operational leadership role where you will manage a team of Helpdesk Technicians, oversee day-to-day service delivery, and ensure tickets and incidents are handled efficiently, professionally, and in line with SLAs.

You will play a key role in improving customer satisfaction, driving operational excellence, and supporting the growth of Iceblue’s 24/7 support capability.

Accountabilities:

Team Leadership & Management

Lead, coach, and develop a team of Helpdesk Technicians
Manage rota planning for a 24/7 support function (days, evenings, nights, weekends)
Set clear expectations and performance standards aligned to SLAs and KPIs
Conduct regular 1:1s, performance reviews, and coaching sessions
Foster a collaborative, high-performing team culture

Service Delivery & Operations

Oversee the end-to-end management of customer tickets and incidents
Ensure effective triage, prioritisation, and escalation of issues
Monitor workload distribution and ensure timely resolution of tickets
Act as the first point of escalation point for complex or high-priority incidents
Support major incident management and customer communications

Customer Experience

Ensure clear, timely, and professional customer communication at all times
Drive continuous improvement in customer satisfaction and response times
Review customer feedback and implement improvements
Maintain a strong customer-first culture within the team

Performance & Continuous Improvement

Track and report on SLA performance, ticket volumes, and team productivity
Identify trends, recurring issues, and opportunities for process improvement
Ensure accurate ticket management, documentation, and data quality
Work closely with Service Delivery and Technical teams to improve workflows

Stakeholder & Cross-Team Collaboration

Collaborate with Service Delivery, Engineering, and Order Desk teams
Ensure smooth handovers and alignment across operational functions
Support internal reporting and contribute to operational strategy

What we’re looking for

Proven experience in a customer service or helpdesk leadership role
Experience in telecoms and networking
People management and coaching capability
Experience working in an SLA-driven support environment
Excellent communication and stakeholder management skills
High attention to detail and strong organisational ability
Confidence managing escalations and customer-critical issues

Shift Pattern

24/7 operational responsibility
Team operates on a rota basis including days, evenings, nights, and weekends
Flexibility required to support business needs and escalations

Pay: £38,000.00-£42,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

distribution manager jobs in lyneham, wil

Helpdesk Manager (Telecoms)

Area Manager, Customer Fulfillment

Product Manager

Branch Manager

Area Manager, Fulfilment Center

Snr Delivery Station Manager

Same Day Pharmaceutical Delivery Driver

Distribution Accounts Manager

Sales Consultant Leased and Tennanted pubs

Contracts Delivery Manager

Assistant Branch Manager

Accounts Payable Team Leader

Transport Operations Manager

Deputy Depot Night Manager

Sales Manager

Senior Implementation Consultant

Data Centre Supervisor

EMEA Category Manager

Warehouse and Second Man

Senior Proposition Manager

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