IT Systems & Support Engineer
Cirencester, Gloucestershire | Full-time | Starting ASAP
With over 20 years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
Our Values:
- Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
- Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
- Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
- Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
The Role:
We are looking for a Level 2 System & Support Engineer to join our internal IT team. In this role you will attend to internal IT related queries, providing excellent customer service to our internal staff. The successful candidate will work with our IT Apprentice to assist employees, and lead application administration & maintenance.
What You’ll Be Doing:
HELPDESK
- Respond to IT Helpdesk queries
- Point of escalation for Level 1 support queries
- Manage the Helpdesk queue and respond to tickets in a timely manner
- Troubleshoot hardware and software issues
- Resolve issues with company owned IT
- Build new devices based on company standards and best practices
- Reset passwords and provide system admin for users and systems
- Software patching and updates
- Administration of ERP and CRM Systems
- Professionally representing the Company whilst at external meetings, visits and when meeting customers/suppliers as per the Kubus Code of Conduct
- Meet objectives and work to specified timeframes
SYSTEMS & APPLICATIONS
- Own the resolution of application support requests
- Administration of core applications and systems such as SalesForce, Netsuite, HaloPSA and M365
- Own maintenance and management, including upgrades.
SYSTEMS
- Maintain network, infrastructure & operating system patching across the estate
- Ensure all infrastructure devices are operational, patched and secure
- Assist with upgrades and configurational changes
GENERAL DUTIES
- Provision new starters and leavers
- Provision and upgrade IT equipment
- Manage, record and maintain software updates and patches for internal systems and users
- Perform IT Inductions for new starters
- Daily Checks of systems to ensure operational status
- Management of backups and associated hardware and software
- Assist the Head of IT in project related work
- Maintain asset register
- Ensure documentation is maintained and kept up to date
PERSONAL STRATEGY
- Increase knowledge of internal systems
- Achieve industry recognised certifications as directed by the Head of IT
- Identify issues with processes and propose solutions based on best practices
- Feedback to the Head of IT on issues
CONDUCT
- Professional and polite.
- Always adhere to Company policy and work in line with the Company Quality Management Systems
- Adhere to the Company's ISO 9001 & 27001 standards
What We’re Looking For:
- This is a Level 2 IT System & Support Engineer position. The successful candidate will be expected to learn on the job and be office based 5 days a week from our Kemble office.
- As Kubus is a growing organization some travel to other sites may be required from time to time.
- A keen interest in IT and willingness to learn
- Exhibit good problem-solving skills
- Somone who is happy to learn on the job
- Basic understanding of networking
- Experience administrating ERP, CRM and ITSM systems (ideally Netsuite, Salesforce & HaloPSA)
- Experience with M365 and Microsoft Azure (essential)
- Experience of Intune and automated device provisioning
- Understanding/prior experience administrating a Windows domain
- Experience working in a helpdesk or customer service environment
- Must be able to demonstrate Kubus’ company values.
What you’ll get:
- Competitive salary & bonus scheme
- Private healthcare & healthcare cash plan
- Pension contributions above minimum requirement (matched up to 7%)
- 25 days holiday + bank holidays upon starting, increasing by a day each year to a maximum of 30 days
- Salary sacrifice electric vehicle schemeEnhanced parental leave
- Technology scheme
- Cycle to work scheme
- Reward & recognition portal – including discounts/cashback at hundreds of retailers
This is an excellent opportunity to join our IT Team during an exciting period of growth at Kubus!
Based at: Wellington House, Cotswold Business Park, Cirencester, GL7 6BQ
+44 (0) 1285 771 600 | kubus.com
Pay: £35,000.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Work Location: In person
