Customer support & client services occupations Work, Jobs in Macclesfield, Chs (with Salaries)

Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
2d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sameday Transport Planner
FreightMate Ltd —Macclesfield
- From £26,436 a year
- Full-time
- Microsoft Word
- Writing skills
- Data analysis skills
Quick apply
8d
Customer Service/Administration
Joinery & Heritage Craftsmen Ltd —Macclesfield
- From £12.71 an hour
- Full-time
- Spanish
- English
- Analysis skills
Quick apply
1d
Evening Customer Service Advisor
MetroRod Ltd —Macclesfield
- £12.86 an hour
- Full-time
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
10d
Digital Customer Experience Administrator - FTC
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Open —Manchester
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- AI
Quick apply
1d
Digital Customer Experience Administrator
MetroRod Ltd —Macclesfield
- £27,839 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Helpdesk & Switchboard Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Rotating shift
- Communication skills
Weekend Customer Service Agent
MetroRod Ltd —Macclesfield
- £12.86 an hour
- Weekend availability
- Free parking
- Annual leave
Quick apply
10d
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
9d
Helpdesk Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Day shift
- Hospital
- Communication skills
10d
Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Client Services Executive
Marketing and Commercialisation Agency —Manchester
- £25,000 - £26,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Annual leave
Quick apply
Call Handler
Sanctuary LumaLiving —Cheadle
- £14.49 an hour
- English
- Databases
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Telephone Support Agent
AJ Bell —Manchester
- From £27,100 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
Customer Service Advisor
Essential Insurance —Sale
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Free parking
- Profit sharing
Quick apply
11d
Customer Service Representative
Arbour Business Consultancy —Manchester
- £14 - £16 an hour
- Full-time
- Microsoft Word
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
2d
Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply

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customer support & client services occupations jobs near macclesfield, chs

Customer Service Advisor - 12 Week FTC - Remote

Pets at Home -
Cheadle

Apply Now

Job details

Full-time
£25,775.88 a year
2 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Computer skills
Customer interaction
Communication skills

Full job description

Contract: 12 Weeks

Hours: 39 Hours - Full Time

About the Role

We’re on a mission to create the best pet care business in the world. And that means offering a whole ecosystem of services - from diet and lifestyle to grooming and veterinary care. All from one convenient, accessible source. We believe in the power of pets. They make us think and they make us care. And because they give us their best, we’re looking for people to help us to give them ours. And that’s where you come in.

Pets and Customers are at the heart of everything we do and we’re looking for experienced Customer Service Advisors to join us on a 12-week Fixed Term Contract. Working in our Customer Services team, you will deal with different types of queries daily, to meet our Customer’s needs, so resilience is key in this role. We are committed to making every interaction matter, whether that be via Live Chat, Email or Phone. Previous experience working on Live Chat is a must for this role, typically handling 2-3 chats at a time. There is a requirement to be flexible and adapt to the ongoing changing business needs of the Customer Services Team.

Shift Patterns:

Monday to Friday: 9am - 8pm

Early: 9am - 5.30pm

Middle:10am - 6.30pm

Late: 11.30am - 8pm

Weekends:

Saturday: 9am - 7pm

Sunday: 9am - 6pm

Applicants must be able to work a 2.5 (two full weekends, and either Saturday or Sunday) weekend shifts out of 6

Key Responsibilities – What you’ll be doing

Engage and build rapport with Customers either by Live Chat, Social Media or Telephone
Deliver Excellent customer service to each and every Customer we have interaction with
Answer inbound calls from stores and Customers through great understanding and knowledge of our processes
The ability to empathise with the Customer to problem solve & provide the best possible resolution for the Customer
Stay up-to-date on new products, services, and policies
Collect and report Customer feedback to ensure that best practice is recognised and maintained
The ability to bring our values to life through our interactions with customers and colleagues
Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
Engage with Customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's Customer service policies
Other duties as requested

About You – What you’ll bring to the role

Experience within a Contact Centre or Customer Service environment is vital for this role
Previous experience multi-tasking working with Live Chat, emails, and phones
Excellent communication skills
Confident communicating to our Customer’s
Previous experience working towards targets & KPI’s
Computer literate with the ability to multitask and use multiple systems at any one time
An ability to work as part of a great team
Engage with Customers and Colleagues alike in a friendly and professional manner while actively listening to their concerns
Proven ability of decision-making skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

Apply Now

Refine Your Search

customer support & client services occupations jobs in macclesfield, chs

Customer Service Advisor - 12 Week FTC - Remote

Customer Service Advisor

Customer Contact Centre Advisor

Sameday Transport Planner

Customer Service/Administration

Evening Customer Service Advisor

Digital Customer Experience Administrator - FTC

Customer Service Advisor

Digital Customer Experience Administrator

Helpdesk & Switchboard Operator

Weekend Customer Service Agent

Helpdesk Operator

Helpdesk Operator

Out of hours Contact Centre Supervisor

Client Services Executive

Call Handler

Telephone Support Agent

Customer Service Advisor

Customer Service Representative

Complaints Specialist

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