Technical support occupations Work, Jobs in Macclesfield, Chs (with Salaries)

Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
- Employee assistance programme
1st Line Support Technician
Pure Innovations —Stockport
- £26,664 a year
- Full-time
- Azure
- Windows
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Support Specialist, Tier 1
Fourth —Macclesfield
- Customer service
- Microsoft Office
- Hotel
- Flexible schedule
- Life insurance
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
3d
Site Network - Technical Support
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Technical Support Engineer
KION Group AG —Stockport
- Weekend availability
- Travel
- Communication skills
- Flexible schedule
IT Support Technician
Technology (IT) —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
4d
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
6d
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
IT Support Analyst - Permanent / Full time
The Coffee House —Warrington
- £35,000 a year
- Full-time
- Computer Science
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
12d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
9d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Assistant
Elite Chambers —Prestwich
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
11d
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Customer service
- Computer literacy
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply

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Support Analyst

KERRIDGE COMMERCIAL SYSTEMS CORP -
Macclesfield

Quick apply

Job details

Permanent | Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
CSS
ERP systems
IT
Phone etiquette
SaaS
Communication skills
HTML

Full job description

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

Our passion is to provide customers with an advantage in their incredibly competitive world. We have done this so far by providing flexible, industry specific solutions; software, technology, advice, guidance and expertise built over 40 years of servicing their specific market.

Great Software solutions don’t happen without great people. We have the best software solutions for our market because we have the best people.

Key Responsibilities:

We are seeking a confident, organised and well-spoken individual to serve as the first point of contact for our customers. Primary duties include:

Key Responsibilities

Duties include:

Handle customer queries, speak with customers via email, live chat, and phone calls.
Resolve any first line issues customers may face.
Pass any bugs / feature requests over to the relevant product owner.
Handle new enquiries for Autowork eCommerce and Autowork Go. This includes communicating with the customer and carrying out a demonstration of the system via Teams.
Setup new customers websites and provide basic training of the system. Follow-up with the customer to confirm they are happy with the product and offer any extra assistance.
Help with the upkeep of our product catalogue, including sourcing and editing images of and creating descriptions.
Use Freshdesk to organise and actioning tickets for direct customers. Ensure tickets are responded to and actioned within a timely manner.
Based on customer feedback, recommend changes to websites to improve performance.

Team Collaboration

Work closely with the support team leader, product owners and other members of the support team.

Prioritise workload based on business priorities and customer demand under the direction of your line manager.

Skills, Knowledge and Experience:

Qualifications & Experience

Experience of supporting a software product
Excellent communication skills (verbal and written)
Good phone manner
Basic understanding of Microsoft products e.g. Excel & Outlook & Teams
Ability to work independently on own initiative and to contribute as part of a small team.

Desirable Skills

Experience of supporting a web based SAAS product
Experience of image editing tools (e.g. Canva)
HTML/CSS (will be trained on this)
Supporting customers in small and large businesses

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.

#LI-Hybrid

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Refine Your Search

technical support occupations jobs in macclesfield, chs

Support Analyst

Customer Support – Technical Support Specialist

First Line Technical Support

1st Line Support Technician

Software Engineer (Support Function Lead / Support Engineer)

Support Specialist, Tier 1

Technical Support Agent Level 2

Site Network - Technical Support

2nd Line Support Engineer

Technical Support Engineer

IT Support Technician

Support Analyst

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Tech Onboarding & Support Specialist

IT Support Analyst - Permanent / Full time

EUC Engineer

Onsite IT Support Engineer

Technical Administrator

IT Assistant

Customer Support Technician - Gamma Business

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