conference manager Work, Jobs in macmerry, eln (with Salaries)

Head of Guest Relations / Reception Manager
Carberry Tower Mansion House and Estate —Musselburgh
- From £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Regional Manager
WeBuyAnyCar —Lasswade
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Leadership Development Manager
National Westminster Bank PLC —Edinburgh
- £56,720 - £85,080 a year
- Full-time
- Hybrid work
- Hotel
- AI
- Leadership
- Annual leave
2d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
2d
Senior Facilities Manager
National Westminster Bank PLC —Edinburgh
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Hotel
- Computer networking
- School
- Annual leave
6d
Business Development Manager
Charles River Laboratories —Tranent
- Full-time
- Up to 50% travel
- Sales
- Salesforce
Assistant Group Conference & Events Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Annual leave
Quick apply
3d
Public Affairs Assistant
Cancer Research UK —Edinburgh
- £25,000 - £28,000 a year
- Full-time
- Administrative experience
- Project management
- Organisational skills
3d
Senior Governance Manager
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Hotel
- Organisational skills
- Communication skills
- Annual leave
4d
Bench General Manager
Five Guys UK —Edinburgh
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Employee assistance programme
- Employee discount
Variable Compensation Manager
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Sales and Events Coordinator
Scottish Historic Buildings Trust —Edinburgh
- Up to £25,000 a year
- Part-time
- Hospitality
- Bar
- Organisational skills
Quick apply
4d
Chief Operating Officer, Finance
National Westminster Bank PLC —Edinburgh
- From £27,090 a year
- Full-time
- Hybrid work
- Hotel
- Leadership
- Banking
- Annual leave
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
9d
Senior Communications Consultant
Aegon —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
3d
Business Development Manager
OrderYOYO —Edinburgh
- Sales
- Restaurant
Quick apply
Social & Emotional Learning Lead
School of Hard Knocks —Edinburgh
- £31,000 a year
- Full-time
- English
- Bachelor's degree
- No degree
- Annual leave
Quick apply
3d
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Communications Consultant
Aegon UK —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
3d
Director of ICMS and Professor
Heriot Watt University —Edinburgh
- Full-time
- Public speaking
- Administrative experience
- University
6d

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Head of Guest Relations / Reception Manager

Carberry Tower Mansion House and Estate -
Musselburgh

Quick apply

Job details

Permanent | Full-time
From £30,000 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Hospitality
Management
Operations management
Multilingual
Customer service
Front desk
Guest services
Phone etiquette
Leadership
Communication skills
Hotel experience

Full job description

Job Overview

We are seeking a professional, guest-focused, and highly organised Head of Guest Relations / Reception Manager to lead the front-of-house operation at Carberry Tower. This role is responsible for delivering an exceptional guest experience from arrival to departure while managing and developing a reception and guest services team of 6 staff members.

The successful candidate will be passionate about hospitality, thrive in a luxury venue environment, and possess strong leadership, communication, and operational management skills. This position plays a key role in ensuring seamless day-to-day front desk operations, maintaining high service standards, and creating memorable experiences for hotel, wedding, conference, and event guests.

Key ResponsibilitiesGuest Experience & Service Excellence

Deliver outstanding customer service and ensure every guest receives a warm, professional, and personalised experience.
Handle VIP arrivals, special requests, guest feedback, and complaint resolution promptly and effectively.
Maintain exceptional front-of-house presentation and service standards at all times.
Ensure smooth guest check-in and check-out procedures while maximising guest satisfaction.
Build strong relationships with repeat guests, corporate clients, wedding parties, and event organisers.

Team Leadership & Management

Lead, motivate, and supervise a team of 6 reception and guest relations staff.
Manage staff rotas, holiday planning, shift allocation, and daily task delegation.
Conduct onboarding, training, coaching, and performance reviews to maintain high team performance.
Foster a positive, professional, and collaborative working environment.
Support recruitment and retention of front office team members.

Operations & Administration

Oversee daily reception operations, reservations support, and front office administration.
Ensure accurate handling of bookings, billing, cash management, and reporting procedures.
Monitor occupancy levels, guest requests, and operational priorities to ensure smooth service delivery.
Coordinate closely with housekeeping, events, food & beverage, and maintenance teams.
Maintain compliance with health & safety procedures, company policies, and GDPR standards.

Sales & Revenue Support

Upsell rooms, packages, and hotel services where appropriate.
Assist with group bookings, weddings, conferences, and event guest coordination.
Support management with reporting, forecasting, and service improvement initiatives.

Requirements

Previous experience in a Reception Manager, Front Office Manager, or Guest Relations leadership role within hospitality.
Strong leadership experience managing and developing teams.
Excellent communication and interpersonal skills.
Ability to remain calm and professional in a fast-paced environment.
Strong organisational and problem-solving abilities.
Experience using hotel booking or PMS systems preferred.
Flexible approach to working hours, including evenings and weekends when required.
High standards of professionalism, presentation, and attention to detail.

Desirable

Experience within a luxury hotel, wedding venue, or events-focused property.
Knowledge of hospitality revenue management and guest satisfaction systems.
First aid or hospitality-related qualifications beneficial.

What We Offer

Competitive salary
Career progression opportunities
Staff discounts and benefits
Supportive management team
Opportunity to work within a prestigious hospitality venue
Training and development opportunities

Ideal Candidate

You will be a confident and approachable hospitality professional who leads by example and takes pride in delivering exceptional guest experiences. You will have the ability to inspire your team, manage operations efficiently, and ensure every visitor to Carberry Tower receives first-class service.

Pay: From £30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

Musselburgh EH21 8PY: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

What PMS systems have you previously used ?

Experience:

Reception: 3 years (preferred)
Management: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

conference manager jobs in macmerry, eln

Head of Guest Relations / Reception Manager

Regional Manager

Leadership Development Manager

Event support / Co-ordinator

Senior Facilities Manager

Business Development Manager

Assistant Group Conference & Events Manager

Public Affairs Assistant

Senior Governance Manager

Bench General Manager

Variable Compensation Manager

Sales and Events Coordinator

Chief Operating Officer, Finance

Marketing Specialist

Senior Communications Consultant

Business Development Manager

Social & Emotional Learning Lead

Assistant Manager

Senior Communications Consultant

Director of ICMS and Professor

I want to receive the latest job alerts for conference manager in macmerry, eln

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