Technology management occupations Work, Jobs in Maesteg, Bge (with Salaries)

IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
3d
Senior Agile Delivery Manager
Scrumconnect Consulting —Swansea
- £75,000 a year
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Programme Manager
Scrumconnect Consulting —Swansea
- £70,000 a year
- PMP
- Agile
- Leadership
Project Manager
Scrumconnect Consulting —Swansea
- £60,000 a year
- Azure
- PMP
- Project management
Product Management Specialist
International Baccalaureate —Cardiff
- £45,000 a year
- Full-time
- Hybrid work
Senior Technical Programme Manager – LHP Programme
Cwm Taf Morgannwg University Health Board —Tonypandy
- £67,583 - £78,530 a year
- Full-time
- Leadership
- Communication skills
10d
Product Management Senior Specialist
International Baccalaureate —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
Product Owner
Scrumconnect Consulting —Swansea
- £65,000 a year
- Full-time
- Hybrid work
- AWS
- Product management
- APIs
- Annual leave
IT Services Lead
Redkite Law —Cardiff
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
Quick apply
IT Services Lead
Redkite Solicitors —Cardiff
- Full-time
- Administrative experience
- Travel
- Organisational skills
- Annual leave
Principal Delivery Manager
OFGEM —Cardiff
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
Director of Software Delivery & Client Solutions
WebWire Solutions Ltd —Cardiff
- £128,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Agile
Quick apply
22h
Program Manager
ASSA ABLOY —Cardiff
- Microsoft Powerpoint
- Computer Science
- Engineering
- Annual leave
R&D Product & Delivery Lead
TSC Subsea —Swansea
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Flexitime
Quick apply
R&D Product & Delivery Lead
NDT Global —Swansea
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Flexitime
Quick apply
Technical Support Manager
DVS —Cardiff
- Management
- Customer service
- Organisational skills
Product Owner
Box UK —Cardiff
- Hybrid work
- Presentation skills
- No degree
- Software development
Principal Product Manager - Growth
Admiral —Cardiff
- Hybrid work
- IT
9d

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IT Service Improvement Manager

ivolve Care and Support -
Swansea

Apply Now

Job details

Full-time

Benefits

Referral programme

Qualifications

Analysis skills
Continuous improvement
ITIL
IT
Problem management
Leadership
Communication skills

Full job description

Job Title: IT Service Improvement Manager

Location: Swansea, (Hybrid. 3 days a week in-office)

Working Pattern: 37.5 hours per week

Salary: Competitive

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

We're very proud to be recognised as one of the best organisations to work in by ‘The Sunday Times Best Places to Work 2024, 2025 & 2026'.

Problem Management & Service Stability

Own, develop and embed the end-to-end problem management lifecycle, ensuring our Helpdesk and colleagues are kept updated with progress and workarounds
Proactively identify incidents trends which impact service
Work with our Helpdesk, Change Team, and third-party vendors to implement permanent fixes
Ensure effective identification, investigation and resolution of root causes for major and recurring problems and incidents
Facilitate post-incident reviews and ensure actions are followed through to prevent reoccurrence
Maintain a knowledge base for known errors, ensuring appropriate documentation and knowledge articles are created and maintained
Own and maintain the IT asset lifecycle (hardware & software), working with suppliers and internal teams on procurement and stock control
Define and enforce asset management policies and standards - ensuring accurate tracking of assets from procurement to disposal
Proactively monitor asset usage and utilisation, identifying unused devices, inactive lines, or redundant assets
Identify opportunities to optimise costs, reduce waste, and improve supplier utilisation

Continuous Improvement

Own and drive the IT Continuous Service Improvement Plan (CSIP)
Identify opportunities to reduce repeat demand and improve efficiency
Prioritise and deliver initiatives that improve service performance and user experience
Track and report on improvement outcomes and benefits realised

Service Performance & Insight

Report on problem trends, root causes, and improvement outcomes
Analyse service desk metrics to identify opportunities for improvement
Produce regular reporting on recurring incidents, problem resolution progress and service improvement initiatives
Recommend and implement preventative measures
Collaborate with the Helpdesk Manager and Team Leader to improve processes and SLA performance

Governance & Oversight

Provide dotted-line oversight of 1st, 2nd and 3rd line teams in relation to service quality
Ensure consistent adherence to service management processes
Act as a point of escalation for service-related issues and challenges
Deputise for the Helpdesk Manager as required

Essential for role:

Minimum of 3 years of experience in IT service leadership
Experience in Problem Management and Continuous Improvement
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Strong understanding of ITIL practices within service management
Strong analytical and troubleshooting skills, with the ability to translate insight into action
Ability to interpret and present service data
Strong communication and stakeholder engagement and influencing skills

Our Support

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay. Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too!

In addition, we also offer the following:

Industry-leading recognition
Social, financial and emotional wellbeing
Training and development to reach your potential

If you’re ready for a job that can truly make a difference and you’re up for a challenge, then this is the role for you!

INDF

Apply Now

Refine Your Search

technology management occupations jobs in maesteg, bge

IT Service Improvement Manager

ICT Infrastructure Manager

Senior Agile Delivery Manager

Programme Manager

Project Manager

Product Management Specialist

Senior Technical Programme Manager – LHP Programme

Product Management Senior Specialist

Product Owner

IT Services Lead

IT Services Lead

Principal Delivery Manager

Service Desk Manager

Director of Software Delivery & Client Solutions

Program Manager

R&D Product & Delivery Lead

R&D Product & Delivery Lead

Technical Support Manager

Product Owner

Principal Product Manager - Growth

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