service desk Work, Jobs in maghull, msy (with Salaries)

1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
9d
Service Desk Assistant
Movida UK Limited —Liverpool
- £27,000 - £29,120 a year
- Full-time
- Customer service
- English
- Presentation skills
- Gym membership
- Sick pay
Quick apply
6d
Service Desk Analyst
Weightmans —Liverpool
- Up to £26,230 a year
- Full-time
- Customer service
- Windows
- IT
3d
Customer Service Lead
Dr Rez Dental —Liverpool
- From £14.50 an hour
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
Service Desk Analyst
OCU Group —Preston
- Full-time
- Communication skills
Quick apply
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Administrator
MWHTreatment —Preston
Junior IS Support Analyst
System C —Liverpool
- Full-time
- Time management
9d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
11d
IT Service Desk Analyst
Artifex Interior Systems Limited —Liverpool
- Full-time
- IT
- Communication skills
Quick apply
IT Operations/Support Technician
Seth's Healthcare Limited —Liverpool
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Receptionist (part time)
Infopro Digital Services Limited —Ellesmere Port
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
Quick apply
Technical Coordinator
Compliance Chain —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Customer service
- Computer networking
2d
IT Support Technician
MyCardium AI —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Microsoft Access
- Windows
- Computer networking
- Life insurance
Quick apply
6d
Hire / Sales Controller
Selwood Limited —Liverpool
- £35,010 a year
- Microsoft Outlook
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Store Administrator
Stokers Ltd —Chester
- £26,440 a year
- Weekend availability
- Customer service
- Administrative experience
- IT
- Free parking
- Health & wellbeing programme
Quick apply
5d
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
11d

I want to receive the latest job alerts for service desk in maghull, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st line Service Desk Agent

Cybertill -
Prescot

Apply Now

Job details

Permanent | Full-time
£24,975.05 a year

Benefits

Free parking
Additional leave
Company pension
Sick pay
On-site parking

Qualifications

Customer service
Relationship management
IT
Communication skills

Full job description

About us

We are passionate about delivering the latest software and tech to our growing customer base across the UK and Australia. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK Cloud Awards) along the way.

With our 25 years of experience providing a one stop shop including software, hardware, payments, services and telecoms to over 10,000 retail locations we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn. Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team who have your back and drive you forward, every day.

The Role

Our customers and their consumers deserve the best experience. Cybertill operates a customer centric product and services model which needs people to go above and beyond when responding to our customer’s needs when using our product.

We are looking for an inspiring 1st Line Service Desk Agent to provide the best technical support to our retailers and join our team in Knowsley.

About The Role

Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them.
Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales.
Always use our knowledge base for a first-time fix for our customers.
Ensure tickets being passed to second line have sufficient detail.
Think and operate pro-actively and highlight patterns to avoid reoccurring issues.
Doing investigative work with customer’s accounts to find the best solution for all parties.
Be keen enough to self-learn aspects of the company product and hardware.
Have eagerness learn new IT and customer service skills/techniques.
Utilising several in-house and external systems.

Who We're Looking For

Excellent customer service skills and customer empathy.
Strong ability to problem solve and fault find issues.
Great interpersonal and relationship management skills.
Possess outstanding communication skills, with the ability to build instant customer rapport.
Have confidence when being confronted with new systems (we use lots).
Work closely with other departments to drive continuous improvements.
Good general IT software and hardware skills to enable both hardware and software support.
Flexibility on working hours our Service Desk covers 7 days a week supporting our customers. Shift patterns are 5 days out 7 covering hours from 08:00 to 20:00. Example shift times are 08:00-16:00, 08:30-16:30, 09:00-17:00, 10:00-18:00, 12:00-20:00.

Other Skills We're Looking For

It isn’t just about what you know, it is just as important to us about how you do it.

You'll Be

Empathetic
Self-Aware
Results focused.
Team focused.
Service orientated.
Innovative & Passionate

Please Note: full training will be given in all technical areas of the role so if you have a great work ethic, are keen to learn and progress, then please apply for this fantastic role.

Your Qualifications

Any Customer Service or IT qualification would be beneficial.

Who You'll Work With

The job role reports to the Service Desk Manager. The role is very likely to require liaising with all internal departments within the business and so the ability to own issues and build internal relationships is vital.

Our Work Environment

Although our Head Office is in Knowsley, we care about how the job is done, not necessarily where it is done! We are happy to explore all flexible and remote working practices that suit us both, but we still enjoy seeing our customers face to face from time to time!

Job Types: Full-time, Permanent

Pay: £24,975.05 per year

Schedule:

8 hour shift
Day shift
Holidays
Overtime
Weekend availability

Experience:

IT: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location: Hybrid remote in Prescot L34 4AR

What You'll Get

Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
- Sick pay

Apply Now

Refine Your Search

service desk jobs in maghull, msy

1st line Service Desk Agent

Service Desk Analyst

Service Desk Assistant

Service Desk Analyst

Customer Service Lead

Service Desk Analyst

Service Desk Analyst

Administrator

Junior IS Support Analyst

Service Desk Manager

IT Service Desk Analyst

IT Operations/Support Technician

Service Desk Analyst (2nd Line)

Receptionist (part time)

Technical Coordinator

Junior Deskside Support Engineer (Liverpool)

IT Support Technician

Hire / Sales Controller

Store Administrator

Deskside Support Engineer (Liverpool)

I want to receive the latest job alerts for service desk in maghull, msy

Explore jobs in more locations

About us

The Role

About The Role

Who We're Looking For

Other Skills We're Looking For

You'll Be

Your Qualifications

Who You'll Work With

Our Work Environment

What You'll Get

Jobseeker tools

Employer Tools

Browse

Stay Connected