Customer experience manager Work, Jobs in Maida Hill, Gtl (with Salaries)

General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Assistant General Manager
Zest Leisure Group —London
- £42,000 - £48,500 a year
- Weekend availability
- Management
- Sales
- In-person
- Employee assistance programme
- Referral programme
14d
Assistant Manager Portobello Road
Hermanos Colombian Coffee Roasters Ltd —London
- £13.85 - £15.80 an hour
- Weekend availability
- Hospitality
- In-person
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
4d
Studio Manager
The Hurlingham Club —Fulham
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
4d
Trade Sales Counter Representative
Metal Supermarkets UK Limited —London
- £33,306 a year
- Full-time
- Sales
- Customer service
- Maths
- Free parking
- Store discount
Quick apply
11d
General Manager
Farmer J —London
- £40,000 - £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Assistant Manager QSR
It's Bagels —London
- £35,000 - £37,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
14d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Leadership
Quick apply
Sales Manager
INK'D London —London
- £30,000 - £60,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
12d
Store Manager
Virgin Active —London
- £38,000 a year
- Full-time
- Customer service
- Annual leave
- Employee discount
Luxury Sales Professional - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Merchandising
- Retail sales
- Store discount
- Annual leave
Quick apply
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Pub Manager
MC Bars Ltd —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
10d

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General Manager - Samsung Experience Store

Partner Retail Services -
London

Quick apply

Job details

Full-time
From £55,000 a year

Benefits

Employee discount

Qualifications

Management
Performance management
Retail management
Leadership
Communication skills

Full job description

PRS is a Real Living Wage Employer and is very excited to have been voted a Financial Times Best Employer for 2026

Job Title: General Manager

Salary: From £55,000 - negotiable

Bonus: 20% potential

Location: Samsung Experience Store, London Stratford

Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you!

Role Summary:

As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives.

Core Responsibilities:

Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly.
Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.

Deliverables:

Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback.
Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.

Evidencable Knowledge, Skills and Experience:

Experience in people management, leadership and direction –setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
Communication and influencing skills that generate commitment and loyalty
Passionate about people –from customers to stakeholders
The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site
A commercially minded approach to retail
The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
Previous high level retail management experience is essential
Knowledge of the Samsung eco system and a love for all things tech
Constantly challenges own knowledge and drives own learning
Can effectively demonstrate ability in managing large teams (30+)
Evidence of people development and future succession planning
Effective stakeholder management

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

Samsung Employee Discount Portal
Birthday Holiday
Monthly Bonus Potential
Retail Trust wellbeing platform access
Virtual GP access
Discounts on household brands through Retail Trust
Seeded Devices – including the latest Flagship Device!

Quick apply

Refine Your Search

customer experience manager jobs in maida hill, gtl

General Manager - Samsung Experience Store

Assistant General Manager

Assistant Manager Portobello Road

Studio Manager

Trade Sales Counter Representative

General Manager

Zara Covent Garden Customer Experience Manager

Operations & Customer Experience Manager

Assistant Manager QSR

Customer Service Manager

Enterprise Customer Experience Manager

Customer Experience Manager, Enterprise

Massimo Dutti Operations Manager- Regent Street

Sales Manager

Business Manager

Store Manager

Luxury Sales Professional - Westfield

Reception and Postroom Manager

Head Of Customer Experience

Pub Manager

I want to receive the latest job alerts for customer experience manager in maida hill, gtl

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