Customer support & planning coordinator Work, Jobs in Maidstone, Eng (with Salaries)

Customer Service Coordinator
Commercial Services Group —West Malling
- £25,949 - £29,614 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
1d
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Train Presentation Coordinator
Southeastern Railway —Gillingham
- £28,936 a year
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Quick apply
5d
Purchasing and Logistics Coordinator
Baumit Ltd —Aylesford
- £25,000 - £26,500 a year
- Temporary
- Microsoft Excel
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
8d
Supply Chain Coordinator
zendbox —Paddock Wood
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Security Operations & Administrative Coordinator - Basildon
Securitas UK —Basildon
- £41,700 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
6d
Marine Co-ordinator
Peel Ports —Sheerness
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Warehouse and Logistics Coordinator
Japanese Head Spa Co —Royal Tunbridge Wells
- From £25,000 a year
- Full-time
- Customer service
- Team management
- Organisational skills
- Employee discount
Quick apply
9d
Supporter Care & Fundraising Coordinator
St Luke's Hospice —Thurrock
- £24,780.00 - £28,656.64 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
4d
Group Exercise Coordinator- LLC
tmactive (TONBRIDGE AND MALLING LEISURE TRUST) —Aylesford
- £31,017 - £32,803 a year
Quick apply
8d
Senior Design Coordinator
United Infrastructure —Wrotham
- Full-time
- AutoCAD
- Management
- CAD
Quick apply

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Customer Service Coordinator
Commercial Services Group —West Malling
Confirming contract updates and keeping customers informed. Building strong working relationships with suppliers, customers and internal teams.
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Customer Service Coordinator

Commercial Services Group -
West Malling

Quick apply

Job details

Permanent | Full-time
£25,949 - £29,614 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Location: Kings Hill / Hybrid

Salary/package: £25,949 - £29,614 per annum (DOE)

Contract type: Permanent

Hours: Full time, 37 hours per week

As a Customer Service Coordinator, you will play a key role in supporting customers throughout the full energy contract journey, from initial submission through to live supply. Working within Lumina Energy, you will help ensure a smooth, accurate and responsive service for both customers and suppliers.

Who we are

Lumina Energy is a UK-based energy consultancy founded in 2012 and part of the Commercial Services Group, which is owned by Kent County Council. The company specialises in helping businesses manage their energy needs by offering services like energy procurement, usage data management, and carbon reduction planning. They are particularly focused on assisting companies in becoming more energy-efficient, reducing costs, and working towards sustainability goals.

Why this role matters

You will play a key role in delivering a high-quality customer experience, ensuring energy contracts are processed accurately and customer queries are resolved efficiently.

This is a role where organisation and attention to detail are essential, with responsibility for managing customer journeys, supplier interactions and accurate data handling.

What you’ll be doing

Managing customer queries and resolving issues with suppliers and third parties.
Supporting Change of Tenancy requests to ensure smooth transitions.
Processing contracts and monitoring progress through to live status.
Confirming contract updates and keeping customers informed.
Coordinating meter installs, upgrades and removals with suppliers.
Completing credit checks and data validations to ensure accuracy.
Maintaining pricing information and supporting system updates.
Escalating and managing customer complaints where required.
Building strong working relationships with suppliers, customers and internal teams.

What we’re looking for

Proven experience in a customer service or administrative role.
Experience in the energy sector (desirable)
Strong organisational skills with excellent attention to detail.
The ability to manage multiple tasks and meet deadlines.
Excellent communication and relationship-building skills.
A proactive and solutions-focused approach.
Confidence working with data, systems and Microsoft Office.
Proficient use of Microsoft Excel.

What you’ll get in return

Salary of £25,949 - £29,614 per annum.
25 days annual leave, rising to 27 after 4 years..
Birthday Day Off.
One concessionary day during the Christmas period.
Pension scheme with 4% employer contribution.
Life assurance cover.
Access to Learning and Development opportunities via our CSG Academy.
Hybrid working.

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.

Quick apply

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