It support 1st line support Work, Jobs in Maidstone (with Salaries)

1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
14d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- In-person
- Free parking
Quick apply
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
3d
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
1d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
4d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Business Support Manager
London Borough of Bromley —London Borough of Bromley
- £52,551 - £59,977 a year
- Hybrid work
- Team management
- Human resources
- Recruiting
- Employee assistance programme
2d
Field Service Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
- Life insurance
- Sick pay
Quick apply
Payroll Team Lead
Cygnet —West Malling
- £34,000 a year
- Full-time
- Hybrid work
- Team management
- Mentoring
- Training & development
- Employee discount
3d
Therapist / Assistant Service Manager
You & Me Counselling —Hornchurch
- £28,000 - £30,000 a year
- Full-time
- Management
- Writing skills
- Driving
- Free parking
Quick apply
Senior Compliance Manager - Compliance Monitoring
Quilter —London
- Full-time
- Mentoring
Head Occupational Therapist (Maternity Cover)
Cygnet —Sevenoaks
- £52,870 a year
- Full-time
- Management
- Hospital
- Leadership
- Free parking
1d

Related jobs to explore

Based on your search for it support 1st line support

1st Line Service Desk Analyst
Enable Technology —Borehamwood
*Kit: *modern, top-tier hardware and software - the same standard we hold for our clients. If you're good at 1st line, you've probably experienced being treated…
£29,000 - £34,000 a year
Quick apply
2d
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
Full UK driving licence and own transport (helpful for occasional client visits). Ideally you will have around *1 year's experience in an IT support role* and…
£26,000 - £28,000 a year
Quick apply
3d

I want to receive the latest job alerts for it support 1st line support in maidstone

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support 1st line support jobs near maidstone

1st Line Engineer

Akita Systems Ltd -
Sevenoaks

Apply Now

Job details

£26,000 - £30,000 a year
14 days ago

Qualifications

Technical troubleshooting
Desktop support
Computer literacy
Incident queue management
Ticket management
Case record updates
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Incident log maintenance
Add-on sales

Full job description

About the Role

As a 1st Line Engineer at Akita, you will be part of a dedicated support team within a busy IT services company. You will often be the first point of contact for customers and will play an important role in delivering a positive and professional service experience.

Your responsibilities will include:

Logging, triaging, categorising, and prioritising support tickets accurately.
Resolving common, lower-complexity technical issues using established processes, standard operating procedures, and knowledge base articles.
Supporting customers with issues such as password resets, account unlocks, user setups, software installations, printer problems, email issues, mobile device support, VPN connectivity, user profile problems, and standard desktop support requests.
Gathering clear and accurate information from customers to support effective troubleshooting and escalation.
Maintaining detailed ticket notes and providing regular, professional updates to customers.
Recognising when an issue is outside your capability or authority and escalating it appropriately to more senior engineers.
Managing your ticket queue effectively with support and guidance from the wider team.
Attending customer sites when required for prescheduled work or reactive troubleshooting.
Applying a logical and methodical approach to troubleshooting, with a focus on achieving an effective and long-term resolution.
Developing your technical knowledge by actively learning from documentation, training, feedback, and more experienced colleagues.
Maintaining high standards of timekeeping, reliability, professionalism, and customer service.
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.

You will have a general understanding of Windows desktop technologies and common business IT systems. More importantly, you will demonstrate a willingness to learn, follow documented processes, accept feedback, and continually develop your technical and customer service skills.

Apply Now

Refine Your Search

it support 1st line support jobs in maidstone

1st Line Engineer

IT Help Desk Technician

1st Line Service Desk Analyst

Service Desk Engineer - 1st Line

1st Line Helpdesk Engineer - Basildon

IT 2nd Line Service & Support Engineer

HR Systems Analyst

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Business Support Manager

Field Service Support Engineer

Payroll Team Lead

Therapist / Assistant Service Manager

Senior Compliance Manager - Compliance Monitoring

Head Occupational Therapist (Maternity Cover)

Related jobs to explore

I want to receive the latest job alerts for it support 1st line support in maidstone

Explore jobs in more locations

About the Role

Jobseeker tools

Employer Tools

Browse

Stay Connected