Riviera Networks is a market-leading MSP with a well-established reputation across the IT and Telecoms industries.
We are looking to add an experienced member to the established helpdesk team responsible for supporting our customers.
Core responsibilities of this role will include working closely with both internal and external stakeholders, reactively and proactively administering client services both remotely and on site where needed, as well as apply technical problem solving to resolve complex issues.
Job Responsibilities:
· Administration of customers Microsoft 365 suite including Azure & Intune
· Deployment of VoIP telecommunications using Webex & BT Wholesale
· Diagnosis and fault resolution of Windows based devices
· Administration of BT telecommunication products (PSTN, ADSL)
· Configuration and deployment of PC hardware
· Cloud software & application management
· Proactive maintenance of customer devices
· Configuration; deployment and diagnostics of routers & basic LAN hardware
Skills & Experience:
· Strong M365 suite experience
· Detail orientated
· Team leader or management experience preferred
· Customer facing
· Familiarity with telecommunication or IT based CRM system (AutoTask, DATTO)
· Good written and verbal communication
· VoIP administration
· BT Product Suite
· Customer orientated
· Fault diagnostic & resolution critical thinking
Key Words:
365, Support, Technician, Engineer, Helpdesk, IT, PC, Windows, VoIP, Telecoms, Telecommunications, PSTN, Broadband, Internet, Cloud, Backup, Administration, Microsoft, LAN, Network, BT, Autotask, Datto, Leader, Leadership, Supervisor, Manager
Commutable From: Wickford, Chelmsford, Basildon, Grays, Southend, Romford, Hockley, Billericay, Maldon
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Work Location: In person
No Angencies
Pay: £26,000.00-£36,000.00 per year
Work Location: In person
