Client services manager Work, Jobs in Malvern, Wor (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Wedding Sales Manager
Hampton Castle —Leominster
- £35,000 - £50,000 a year
- Weekend availability
- Hospitality
- Sales
- Analysis skills
- Relocation assistance
Quick apply
11d
Franchise Support & Growth Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Field Sales Representative - Worcester
Flatpay —Worcester
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Fleet Business Development Manager
Vertu Motors —Worcester
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Worcestershire Growth Hub Project Manager
Herefordshire & Worcestershire Chamber of Commerce —Malvern
- £40,000 a year
- Full-time
- Microsoft Office
- Project management
- Travel
- Health & wellbeing programme
- Bereavement leave
Quick apply
4d
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
6d
Business Development Manager - Smart Technologies
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Field Sales Representative - Cheltenham
Flatpay —Cheltenham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Receptionist
Top Banana —Alcester
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Business Development Manager - Ref: N026
Nationwide Specialist Projects Limited —Kidderminster
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Project Coordinator
Lowe Rental Corporation —Cheltenham
- Microsoft Excel
- Software development
- Communication skills
Quick apply
Trading Coordinator
NAL —Worcester
- Full-time
- Microsoft Excel
- ERP systems
- Organisational skills
- Referral programme
Quick apply
10d
Franchise Performance & Growth Manager - Education
Kip McGrath Education Centres —Gloucester
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
13d
Sales & Account Manager
Commercial —Cheltenham
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
10d
Office Manager
Commercial Intuition —Gloucester
- £25,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- ERP systems
- Free parking
- Flexible schedule
Quick apply
9d
Business Development Manager
Qureos Inc —Bromsgrove
- £45,000 - £62,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Project Adminstrator
Glanua —Ludlow
- Full-time
- Administrative experience
- Organisational skills
- Construction
Quick apply

I want to receive the latest job alerts for client services manager in malvern, wor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services manager jobs near malvern, wor

Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in malvern, wor

Client Excellence Lead

Wedding Sales Manager

Franchise Support & Growth Manager - Education

Field Sales Representative - Worcester

Fleet Business Development Manager

Worcestershire Growth Hub Project Manager

Customer Success Supervisor

Business Development Manager - Smart Technologies

Customer Service Advisor

Field Sales Representative - Cheltenham

Receptionist

Client Retention Manager

Business Development Manager - Ref: N026

Project Coordinator

Trading Coordinator

Franchise Performance & Growth Manager - Education

Sales & Account Manager

Office Manager

Business Development Manager

Project Adminstrator

I want to receive the latest job alerts for client services manager in malvern, wor

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected