Customer service team lead Work, Jobs in Malvern, Wor (with Salaries)

Team Leader
Mountain Warehouse —Malvern
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
Lead Nightshift Manager
Sainsbury's —Worcester
- £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
6d
Team Leader
Card Factory —Hereford
- Up to £13 an hour
- Customer service
- Leadership
3d
Team Manager
OurCoop —Cheltenham
- £36,000 a year
- Weekend availability
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
Infrastructure Technical Lead
Allpay —Hereford
- £65,000 a year
- Azure
- Training & development
- Leadership
Cafe Team Leader
Tesco UK —Quedgeley
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
5d
Lead Food Manager
Sainsbury's —Kidderminster
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
9d
Guest Service Team Leader - Front of House
Feathers Hotel —Ludlow
- £31,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
12d

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Store Assistant
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You'll do everything from checking off deliveries to dealing with enquiries or ensuring that the shelves are fully stocked with well-presented products.
£13.50 - £14.47 an hour
Sales Assistant
Mountain Warehouse —Malvern
Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
£8.00 - £12.71 an hour
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Team Leader

Mountain Warehouse -
Malvern

Quick apply

Job details

Permanent | Part-time
£13.32 an hour
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Closing procedures
Customer service
Mentoring junior staff
Performance management
Retail team management
Store management
Opening procedures
Professional development mentoring
Customer interaction
Retail experience
Training & development
Team motivation leadership
Communication skills

Full job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
Drive continuous growth by coaching, training, and mentoring your team.
Keep your team informed and engaged through clear, open communication.
Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

Motivate your team to meet and exceed sales targets and KPIs.
Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

Set the standard for exceptional customer service and ensure it’s delivered consistently.
Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What's in it for you?

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR1

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer service team lead jobs in malvern, wor

Team Leader

Customer Service Team Leader

Lead Nightshift Manager

Team Leader

Team Manager

Infrastructure Technical Lead

Cafe Team Leader

Lead Food Manager

Guest Service Team Leader - Front of House

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