Head of customer service Work, Jobs in Malvern, Wor (with Salaries)

Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
5d
Contracts Officer
Sanctuary Care —Worcester
- £33,397.00 - £35,144.20 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Site
Babcock International —Tewkesbury
- Up to £75,000 a year
- Full-time
- Maintenance
- Communication skills
- Annual leave
Senior Digital Marketing Manager / Head of Marketing
Wellbeing Group —Worcester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
- Free parking
Quick apply
11d
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Care Assistant
Eclipse Homecare Limited —Great Malvern
- £13.35 an hour
- Full-time
- No experience needed
- Paid training
- Annual leave
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
4d
Customer Service Advisor
PGL Travel —Ross-on-Wye
- £26,383.50 a year
- Monday to Friday
- Organisational skills
- Communication skills
- School
- Annual leave
- Employee assistance programme
Care Enquiry Advisor
Sanctuary Care —Worcester
- £28,646.80 - £30,175.60 a year
- Full-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Recruitment Associate
Ballards LLP —Worcester
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
10h
Global Corporate Communications Executive
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
- Marketing
- Leadership
- Communication skills
Warehouse Operations Manager
Hereford Contract Canning (HCC) Limited —Hereford
- Up to £43,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
3d
Risk & Compliance Manager (FCA)
Automotive Compliance Ltd —Gloucester
- £37,500 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
13d
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
Senior Finance Business Partner – M&A and Strategy
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
Sales Support Executive
Intamarque Limited —Tewkesbury
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Annual leave
- Flexible schedule
Business Support Administrator - R166
Mack Residential LTD —Cheltenham
- £26,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
23h
Chef de Partie/Junior Sous Chef
The Bakers Arms —Chipping Campden
- From £31,000 an hour
- Full-time
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply

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head of customer service jobs near malvern, wor

Head of Business Systems

Helping Hands -
Alcester

Quick apply

Job details

£70,000 - £75,000 a year

Qualifications

Cloud architecture
System architecture

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high-quality care in a complex, people-led organisation.

To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation.

This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high-quality delivery at scale.

As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms.

Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.

Salary: £70,000 - £75,000 per year

What You’ll Be Doing

Defining and driving the strategy for enterprise applications in line with business goals
Leading the evolution of systems towards modern, integrated, and cloud-based solutions
Taking end-to-end ownership of application lifecycles, from implementation through to optimisation
Delivering system improvements, integrations, and transformation initiatives across the organisation
Establishing clear ownership models between technology teams and business stakeholders
Leading and developing teams across support, development, and systems management
Ensuring system stability, performance, and resilience across critical platforms
Managing key supplier relationships, ensuring performance, value, and accountability

What We’re Looking For

We’re looking for a confident and commercially aware leader who can operate at pace while maintaining strong governance and control.

You’ll bring:

Significant experience leading business systems or enterprise applications in a complex environment
A proven ability to deliver large-scale system or digital transformation programmes
Strong stakeholder engagement skills, with the ability to influence at senior levels
Solid understanding of application ecosystems, integration, and architecture principles
Experience managing suppliers and driving value from third-party partnerships
The ability to create clarity, structure, and accountability across multiple stakeholders
A delivery-focused mindset, with resilience and a continuous improvement approach

This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back-office or transactional systems.

Desirable

Experience within healthcare, care, or other regulated industries
Knowledge of healthcare systems and interoperability standards
Familiarity with cloud technologies and modern system architecture
Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF

Why Helping Hands

We’re a purpose-led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity.

This is your chance to:

Shape the future of business systems across a national organisation
Deliver technology that directly supports colleagues and improves customer outcomes
Play a key role in a significant period of digital and operational transformation
Join a business where people, purpose, and progress go hand in hand

Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.

Quick apply

Refine Your Search

head of customer service jobs in malvern, wor

Head of Business Systems

Head of Customer Activation

Contracts Officer

Head of Site

Senior Digital Marketing Manager / Head of Marketing

Head of Pricing

Care Assistant

Head of Branch Support

Customer Service Advisor

Care Enquiry Advisor

Head of Contact Centre Sales and Customer Experience

Recruitment Associate

Global Corporate Communications Executive

Warehouse Operations Manager

Risk & Compliance Manager (FCA)

Head of Product - Secure Mobility

Senior Finance Business Partner – M&A and Strategy

Sales Support Executive

Business Support Administrator - R166

Chef de Partie/Junior Sous Chef

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