Care navigator Work, Jobs in Mamhilad, Mon (with Salaries)

Care Navigator
Mitcheldean Surgery —Mitcheldean
- £13.00 - £13.21 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Care Navigator/Receptionist
St Julians Medical Centre —Newport
- From £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Practice Administrator and Health Navigator
Fallodon Way Medical Centre —Bristol
- £12.93 an hour
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d

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Care Navigator/Receptionist
St Julians Medical Centre —Newport
Answer phone calls, respond to enquiries, and direct calls appropriately. Handle administrative tasks such as filing, data entry, and processing correspondence.
From £12.71 an hour
Quick apply
Care Navigator/Receptionist
Nunwell Surgery —Bromyard
Answer incoming calls promptly and courteously, directing enquiries appropriately. Greet patients and visitors in a professional and friendly manner, creating a…
From £24,521 a year
Quick apply
12d

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Care Navigator

Mitcheldean Surgery
Mitcheldean

Quick apply

Job details

Part-time
£13.00 - £13.21 an hour
4 days ago

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Administrative experience

Full job description

We seek a pleasant hard working Care Navigator to join our busy Reception Team with a start date as soon as possible. We value our good reputation and the high quality of service we deliver to our patients. As a front-line member of non-clinical staff you will be an integral part of the Practice providing patients with direct care and support. The post will form part of our Administration Team working with all members of the Practice Team and extended attached organisations such as the Community Nurses. This post is offered for 21 hours per week, Monday 8:15-13:30, Tuesday 13.15-18.30, Wednesday 8:15-13:30, Thursday 8:15-13:30. Cover for absent colleagues is essential (planned absence such as holidays or sickness) General Practice is a first point of care, candidates must be confident to cope with the demands of the general public. This is a great opportunity for someone who wants to be part of an excellent team, who thrives on being busy and has a desire to do a great job for themselves and for our patient population. This would suit someone who lives within the local area of the Forest of Dean and the surrounding areas.

Interview date Friday 10th July 2026.

1. Job Purpose

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The Care Navigator will also be expected to undertake reception and administrative duties as part of the role, supporting the administration team in delivering a polite and professional service to the entitled patient population.

2. Primary Responsibilities

Ensure all patients are treated with dignity and respect by you, ensuring appropriate telephone and face-to-face manner is used with patients and callers thus promoting a pleasant and positive image of the Practice.
Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition.
Answer incoming calls promptly, transferring calls or dealing with the callers’ request appropriately and timely.
Process patient requests for appointments.
Initiate contact with and respond to requests from patients, team members and external agencies.
Input data into the patient’s healthcare records as necessary, such as changes to telephone numbers.
Photocopy documentation as required.
Entering of new and temporary registrations and relevant information as required to complete the process (including deductions).
Direct requests for information, eg, SAR, Insurance/Solicitors’ letters and DVLA forms, etc, to the Administrative Team.
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the Reception area and noticeboards.
Support all clinical staff with general tasks as requested.
Respond to online queries as appropriate.
Monitor the shared e-mail inbox and respond to queries as appropriate.
Undertake tasks as delegated relating to Chronic Disease Management
Effectively administer requests for visits, repeat medication, telephone calls to GPs, sick note requests, etc, on the Computerised System.
Advise patients of relevant charges for private services, accept payments and issue receipts.
Undertake scanning of correspondence as required.
Ensure appointments are booked appropriately, following appointment templates and with the correct clinician.
Instigate necessary action to resolve any issues with the telephone or appointment systems immediately.
Ensure all actions in relation to patients are carried out promptly, such as task lists, phone messages to/from GPs, results, etc.
Contribute to arranging/booking of annual health screening by 3rdparties, such as aneurysm and diabetic screening.
Cover all reception duties as required or delegated to you by the Practice Manager, Assistant Practice Manager or GP Partners.

3. Personal Responsibilities

Undertake all administration associated with patient need, such as contacting patients with blood test results, accurately recording all actions.
Carry out all initiatives such as surveys, Friends & Family Test and Enhanced Services as directed, in accordance with instruction.
General administration such as photocopying and filing of patient notes.
Ensuring all patients pay for private services and following the associated protocol.
Attend meetings and training as requested.

Job Type: Part-time

Pay: £13.00-£13.21 per hour

Education:

GCSE or equivalent (preferred)

Work Location: In person

Quick apply

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