Business growth hub Work, Jobs in Manchester, Eng (with Salaries)

Customer Resolutions Expert
JLA —Sowerby Bridge
- £27,000 - £28,000 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Business Development Representative - Manchester (Remote) (Remote)
Freshteam —Manchester
- Full-time
- Remote
- CRM software
- Sales
- Computer literacy
Sales & Event Coordinator
Stockport County Football Club —Stockport
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
1d
Project and Change Coordinator
PM+M —Blackburn
- Overtime
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
Business Development Manager
The BigLife Group —Manchester
- £49,282 - £51,356 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Business Development Representative
Venatrix —Manchester
- £35,000 a year
- Full-time
- Sales
Quick apply
Marketing Manager
Sixothree Marketing Ltd —Salford
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
- Work from home
Quick apply
1d
Innovation Connector
TAMESIDE COLLEGE —Ashton-Under-Lyne
- £50,000 a year
- Full-time
- Employee discount
3d
Media Relations Lead UK
Siemens Energy —Manchester
- Full-time
- Master's degree
- Bachelor's degree
- Annual leave
7d
Junior Sales Executive (Full Time)
QUEST Personal Care Global Ltd —Manchester
- Full-time
- Sales
- Microsoft Office
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Business Development Executive Key-Nat
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Receptionist
JLA —Sowerby Bridge
- £25,279 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Business Development Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1d
CRM Functional Lead
mydentist —Radcliffe
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
13d
Area Sales Manager - M62 Corridor (North)
Giacomini UK Ltd —Manchester
- £50,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- Travel
- Life insurance
- Sick pay
Quick apply
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
2d
Business Unit Specialist - Process Technology
Krones UK Ltd. —Bolton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
8d
Mobility Sales Coordinator
VSTMobility —Manchester
- £155,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
- Annual leave
- Life insurance
Quick apply
Installations Coordinator
JLA —Sowerby Bridge
- Up to £29,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
- Annual leave
Quick apply
9d
Quality Assurance Data Analyst
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
6d

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Customer Resolutions Expert

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 an hour
1 day ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Computer literacy
GCSE
Organisational skills
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Resolutions Team. Working as part of a vibrant and energetic team, your role is to manage the handling of formal customer complaints, balancing the needs of the customer with the needs of the business, whilst ensuring compliance within regulatory requirements. The team take ownership of the complaint and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Manage the handling of customer complaints in a polite and professional manner
Acknowledge and resolve customer complaints from across the business
Proactively building relationships with customers to build on our customer satisfaction levels
Manage the TotalCare Service Replacement process from end to end.
Liaising with all areas of the business to ensure efficient outcomes for the customer
Take responsibility and ownership of the complaint caseload and support effective resolutions.
Offer contract alterations and additional services to resolve cases.
Identifying opportunities for case reduction by identifying root causes and recommending opportunities for process improvement.
Monitor customer contact quality, net promotor score (NPS) and feedback

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Excellent written and verbal communication skills with the ability to use clear, concise language specific for the purpose and audience
Good level of computer literacy including Microsoft
Proficiency in using Office and Smartphone Apps

Experience (what you have done)

Experience of working in a customer-focused environment.
Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer complaints capacity.

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Pay: £27,000.00-£28,000.00 per hour

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

business growth hub jobs in manchester, eng

Customer Resolutions Expert

Business Development Representative - Manchester (Remote) (Remote)

Sales & Event Coordinator

Project and Change Coordinator

Business Development Manager

Business Development Representative

Marketing Manager

Innovation Connector

Media Relations Lead UK

Junior Sales Executive (Full Time)

Business Development Executive Key-Nat

Receptionist

Business Development Executive

CRM Functional Lead

Area Sales Manager - M62 Corridor (North)

Head of Operational Delivery

Business Unit Specialist - Process Technology

Mobility Sales Coordinator

Installations Coordinator

Quality Assurance Data Analyst

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