Business support team leader Work, Jobs in Manchester, Eng (with Salaries)

Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
People Operations Manager
OrderYOYO —Manchester
- Up to £50,000 a year
- Analysis skills
- Human resources
Quick apply
3d
Business Development Manager
We Have a Meeting —Manchester
- £30,000 - £60,000 a year
- Full-time
- Sales
- English
- Business development
- Annual leave
- Employee discount
Quick apply
Customer Onboarding Team Leader
Close Brothers —Sale
- Full-time
- Hybrid work
- Management
- Analysis skills
- Financial services
3d
Customer Team Leader
Co-op —Hyde
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
2d
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
11d
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
1d
New Business Risk Team Leader
Kennedys Law - UK —Manchester
- Full-time
- Microsoft Office
- Organisational skills
- Leadership
11d
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
District Manager - Drive Thru
Five Guys UK —Manchester
- Quick service & fast food restaurant
- Leadership
- Communication skills
Junior Operations Manager
Bloom Manchester —Manchester
- £30,000 - £33,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Shift Team Leader
Essity —Skelmersdale
- Full-time
- Continuous improvement
- Leadership
- Communication skills
8d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Collections Team Leader
Capital on Tap —Manchester
- £37,000 - £45,000 a year
- Analysis skills
- Leadership
- Communication skills
Senior People Leader
BW Packaging —Manchester
- Full-time
- Human resources
Business Analyst (DV Security Clearance)
CGI —Manchester
- Full-time
- Hybrid work
- Agile
- In-person
Quick apply
Customer Service Manager
CHEP —Manchester
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
Team Leader - Central Support
VPS —Chadderton
- £33,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Referral programme
Quick apply
Receptionist
Tribe Manchester Airport —Manchester
- £13.46 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Business Analyst
Freshfields —Manchester
- Full-time
- Azure
- Analysis skills
- Agile

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Sales & Loyalty Team Leader

SimpliSafe Ltd -
Manchester Central

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Outbound sales
Management
Sales
Customer service
English
Analysis skills
Supervising experience
Leadership
Communication skills

Full job description

Job Title:

Sales & Loyalty Team Leader

Reporting to: Head of Contact Centre

Annual Leave: 36 days per annum

Salary: Basic Salary: £35,000 per annum, with On-Target Earnings (OTE) of up to £45,000 per annum.

The Role

We are looking for an engaging and commercially minded Sales & Loyalty Team Leader to lead and develop a team within our hybrid inbound sales, outbound sales and loyalty environment. This role is responsible for coaching, motivating and developing advisors to deliver exceptional customer experiences whilst maximising commercial opportunities. You will play a key role in supporting an evolving sales function, helping advisors build confidence across inbound sales, outbound engagement and customer retention activity.

This is not a traditional high-volume outbound sales environment. Instead, the focus is on quality customer interactions, consultative selling and making the most of every customer opportunity. The successful candidate will be passionate about people development, customer experience and driving performance through coaching, engagement and continuous improvement.

Key Responsibilities

Lead, motivate and develop a team of Sales & Loyalty Advisors to achieve individual and team performance goals
Coach advisors to confidently identify and maximise sales and retention opportunities through quality customer conversations
Support and coordinate targeted outbound sales campaigns and follow-up activity to maximise conversion opportunities
Help develop advisor confidence in outbound engagement and consultative selling techniques
Drive strong customer experiences alongside commercial performance and retention outcomes
Monitor team performance across sales, quality, customer satisfaction and productivity measures
Analyse performance data and trends to identify opportunities for improvement and drive performance
Identify opportunities to improve customer journeys, conversion and retention outcomes
Conduct regular coaching sessions, feedback conversations and 1-2-1s to support development and accountability
Support onboarding and upskilling of advisors transitioning into sales-focused activity
Promote a positive, customer-first and commercially aware team culture
Support the continued development and evolution of the Sales & Loyalty function
Work collaboratively with operational support teams including Quality, Training and Operations
Ensure all team members remain up to date on products, processes, campaigns and business updates
Support the implementation of operational changes, campaigns and new ways of working in a positive and engaging manner Manage customer escalations and complaints in line with company policies and procedures Support workforce planning and workflow management to ensure service levels and customer expectations are achieved
Manage team performance in line with company policies and procedures where required
Encourage a culture of continuous improvement, accountability and collaboration
Create an engaging and inclusive environment where advisors feel supported, motivated and empowered to develop
This list is not exhaustive and you will be expected to carry out any duties reasonably requested by the business.

Personal Specification

Essential:

Previous Team Leader or management experience within a contact centre environment
Experience within sales, loyalty, retention or customer service operations
Experience coaching and developing people to achieve performance goals
Experience supporting outbound sales activity or targeted campaigns
Strong communication and influencing skills
Commercial awareness with the ability to identify customer and business opportunities
Strong organisational and problem-solving skills
Ability to analyse performance data and use insight to drive improvements
Comfortable leading teams through change within evolving operational environments
Strong relationship-building skills with the ability to positively influence others
Resilient, adaptable and solutions focused approach

Desirable:

Contact Centre Telephony Systems
Experience within a hybrid inbound/outbound sales environment
Experience supporting loyalty or retention functions
Exposure to campaign planning or outbound lead management
Experience coaching consultative or relationship-based sales techniques

What’s in it for you?

Competitive salary and annual bonus
36 Days holiday plus additional recharge days
Enhanced pension
Life assurance
Private dental and healthcare
Free eye test and contribution to glasses
Employee Assistance Programme
Access to retail discounts via Perks at Work membership
We offer enhanced maternity and paternity pay to help support employees during parental leave
Cycle to work scheme
Team social events (annual summer and christmas parties, amongst other socials)

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

business support team leader jobs in manchester, eng

Sales & Loyalty Team Leader

People Operations Manager

Business Development Manager

Customer Onboarding Team Leader

Customer Team Leader

Head of Operational Delivery

Service Manager

New Business Risk Team Leader

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

District Manager - Drive Thru

Junior Operations Manager

Shift Team Leader

Specialist Support Analyst

Collections Team Leader

Senior People Leader

Business Analyst (DV Security Clearance)

Customer Service Manager

Team Leader - Central Support

Receptionist

Business Analyst

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