Customer engagement representative Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Representative
Leep Utilities —Salford
- Up to £24,720 a year
- Hybrid work
- Computer literacy
- Annual leave
Quick apply
12d
Sales - Sales Advisor - UK
New Look —Stretford
- Part-time
- Microsoft Word
Partnership and Engagement Officer - Live Well Later Life
Stockport Homes Group —Stockport
- £30,426 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
11d
Membership Sales Advisor
Jetts Oxford Road Manchester —Manchester
- £13 an hour
- Part-time
- CRM software
- Sales
- Customer service
- Gym membership
Quick apply
Business Development Representative
IRIS —Manchester
- Full-time
- Hybrid work
- Sales
- No experience needed
- Computer skills
6d
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
11d
Sales Assistant
Titan Core Group Ltd —Manchester
- £450 - £600 a week
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
12d
Retail Sales Consultant Manchester (Selfridges)
Kayali —Manchester
- Weekend availability
- Sales
- Customer service
Quick apply
Inside Sales Representative
Sterling Computers Corporation —Manchester
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Event Sales Assistant
3lement Onboarding —Manchester
- £24,000 - £27,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
Customer Service Representative
Swim Sports Company Ltd —Bolton
- £24,784 - £26,023 a year
- Part-time
- Microsoft Outlook
- Customer service
- Microsoft Office
Quick apply
7d
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
Transformation Excellence Manager
CHEP —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
6d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
1d
Employee Relations Policy Advisor - 6 Month Fixed Term Contract
Marks & Spencer —Salford
- Weekend availability
- Hybrid work
- Continuous improvement
- Organisational skills
- In-person
- Employee discount
Transport Carrier Manager UK & Ireland
CHEP —Manchester
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
9d
Virtual Key Account Manager
IQVIA —Manchester
- Full-time
- Remote
- Sales
- No degree
- Negotiation
- Employee discount
Complaints Coordinator
Vital Energi —Blackburn
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee assistance programme
Quick apply
6d
Sales Operations Manager
The Pilot Group —Manchester
- £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Leadership
- Free parking
Quick apply
1d
Country General Manager, UKI
CHEP —Manchester
- Full-time
- Hybrid work

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Customer Service Representative

Leep Utilities
Salford

Quick apply

Job details

Up to £24,720 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Computer literacy

Full job description

Department: Customer Operations

Reports to: Water Customer Service Leader

Salary: up to £24,720 DOE

Location: Manchester

The Opportunity

Our Customer Service Representative plays a key role in delivering amazing customer experiences through engaging, quality conversations using a combination of inbound & outbound calls and digital interactions. This role is dedicated to our regulated fresh and wastewater customers from the moment they onboard with us, right up until they leave – and everything in between!

You'll be working in a fast-paced environment where change is embraced and we work together, sharing best practice to achieve our objectives & targets whilst living our company values.

Key Responsibilities

Understand and deliver against required objectives and targets delivering amazing customer experiences
Responsible for the completion of all documented processes supporting our customers and completing key activities such as move in & out, billing, customer service, live incidents, collections and complaints
Handling inbound calls & digital communications from our customers and working an outbound dialer to contact customers for delivery against objectives such as payment collection and debt prevention activities
Proactively identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
Take ownership of complex queries delivering clear resolutions in a timely manner for our customers
Deliver account cleansing and administrative duties such as water saving, asset failures, affordability checks and payments
Make the most of our multi-channel technology and defined guides to deliver engaging, concise and clear communications both verbally and in writing to remain compliant in all interactions with our customers
Adhere to all policy, process and procedures to ensure consistency for our customers, colleagues and the company
Positively engage in coaching with your Leader to review performance, customer
experience, your personal contribution to company objectives and your personal development
Beyond the core responsibilities of the role, deliver any additional requirements to support the end-to-end customer experience, department objectives and direct customer contact

About You

Engaging, trustworthy, reliable and attentive to our customers, actively listening to deliver brilliant customer experiences to build and maintain effective customer relationships
Efficient, self-motivated and able to manage your own workload with flexibility to support all requirements of the role
Able to build strong working relationships with colleagues and motivate others in your team
Resilient and responsive to change with a natural ability to react to and resolve issues through a solution-based approach
Experience of working in a fast-paced, customer focused environment, although working in a Contact Centre would be advantageous, it is not essential – we are looking for colleagues who love helping customers
Computer literacy is essential whilst collections experience is desirable

Your Development and Benefits

At Leep, we believe in stable growth and putting our people first. Our 5-year strategic growth plan gives us stability today and prepares us for the future, while nurturing a strong collaborative and supportive culture.

Our benefits include:

Salary which aligns to your experience and skillset
25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Summer Party and individual team socials
Paid professional memberships relevant to your role and access to professional development opportunities

Our Values

At the forefront of everything we do:

Safety, Customer Promise, Accountability, Reliability, Respect, Flexibility

Equal Opportunities

Leep Utilities is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment. We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. If you require any appropriate accommodations during the application or interview process, please let us know.

Quick apply

Refine Your Search

customer engagement representative jobs in manchester, eng

Customer Service Representative

Sales - Sales Advisor - UK

Partnership and Engagement Officer - Live Well Later Life

Membership Sales Advisor

Business Development Representative

Freelance In-Person Event Specialist - Manchester, UK

Sales Assistant

Retail Sales Consultant Manchester (Selfridges)

Inside Sales Representative

Event Sales Assistant

Customer Service Representative

Business Development Lead (Digital Customer Solutions/Retail)

Transformation Excellence Manager

Head of Standards & Verification

Employee Relations Policy Advisor - 6 Month Fixed Term Contract

Transport Carrier Manager UK & Ireland

Virtual Key Account Manager

Complaints Coordinator

Sales Operations Manager

Country General Manager, UKI

I want to receive the latest job alerts for customer engagement representative in manchester, eng

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