customer experience advisor Work, Jobs in manchester, eng (with Salaries)

Home Energy Advisor
M Group —Manchester
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Service Advisor
Delta Marketing Worldwide Ltd —Manchester
- £26,000 - £28,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
7d
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Resident Experience Advisor - 24 hours, 6 month fixed term contract
iQ Student Accomodation —Salford
- £16,500 - £27,500 a year
- Part-time
- Customer service
- Hotel
- Annual leave
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
14d
(Technical) Customer Service Advisor
Moving Intelligence —Stockport
- £26,000 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
23h
Retail Sales Advisor - Manchester Trafford
Sky —Manchester
- £28,177 a year
- Weekend availability
- Employee discount
Customer Service Advisor
Williams Group —Manchester
- £27,600 - £33,600 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Stocktaker
nGeneration —Manchester
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Tesco Travel Money Advisor
Travelex —Salford
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Customer Service Advisor
Gallagher —Sale
- £27,976 a year
- Full-time
- Customer service
- Communication skills
- Office experience
- Gym membership
Quick apply
20h
Aftersales Advisor
BCA —Manchester
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Contact Agent
Essential Insurance —Sale
- £25,200 - £30,000 a year
- Full-time
- Microsoft Word
- Sales
- Financial services
- Free parking
- Profit sharing
Quick apply
20h
Loss Prevention Advisor
TK Maxx —Manchester
- Full-time
- Employee assistance programme
- Employee discount
1h
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Supervisor
Fanatics (International) Limited —Manchester
- Overtime
- Spanish
- Microsoft Excel
- Customer service
- Work from home
Quick apply
Customer Contact Centre Advisor
Vivify Venues —Manchester
- £26,000 a year
- Weekend availability
- CRM software
- Customer service
- Organisational skills
Quick apply
CBS Advisor – Colleague Contact, People Services
Co-op —Manchester
- £25,430 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
1d
Customer Service Advisor
Yorkshire Building Society —Ashton-Under-Lyne
- £24,500 a year
- Customer service
- Financial services
5d
Retail Sales Advisor - Manchester Arndale
Sky —Manchester
- £28,177 a year
- Weekend availability
- Employee discount
7d

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Home Energy Advisor

M Group -
Manchester

Apply Now

Job details

£31,373 a year
13 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

CRM software
Microsoft Office
Communication skills

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

Home Decarbonisation- We’re working to eliminate fuel poverty, providing end-to-end management in energy efficiency and carbon reduction. Our team works closely with homeowners and local authority partners to provide home energy advice to prepare for Net Zero.

You’ll be part of our Home Decarbonisation team, working across community programmes designed to support households most in need.

This is a field-based and customer-facing role, combining in-home visits with telephone support, helping residents access the right solutions to improve their homes and reduce energy costs.

What will you be doing?

As a Home Energy Advisor, you’ll play a vital role in supporting residents—particularly those in vulnerable situations—to better manage their energy use and access available support.

You’ll be:

Providing face-to-face and telephone energy advice, tailored to individual household needs
Supporting residents to reduce energy usage, lower bills, and improve home efficiency
Identifying risks, safeguarding concerns and signposting to additional support services
Recommending practical solutions, including energy-saving behaviours and retrofit measures
Working closely with internal teams to deliver the full range of AgilityEco services
Accurately recording all interactions using CRM systems and maintaining high data quality
Managing referrals and recognising when to escalate queries or opportunities
Ensuring all customer data is handled safely and in line with GDPR and company policies

This is a role where empathy, judgement and initiative really matter—you’ll be helping people navigate real-life challenges while supporting wider sustainability goals.

What you’ll bring

A Level 3 Energy Awareness qualification (or equivalent energy efficiency qualification)
A solid understanding of household energy use and cost-saving measures
Experience supporting vulnerable customers, with sensitivity and professionalism
Awareness of safeguarding principles and how to respond appropriately
Strong communication skills—confident, clear and compassionate
Experience using CRM systems and Microsoft Office tools
High attention to detail, with the ability to manage multiple tasks and meet deadlines
A proactive mindset, able to work independently and use your initiative

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme

In addition, this role offers:

25 days annual leave plus bank holidays
2 Paid volunteer days per year

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#AgilityEco #LI-SZ #LI-Remote INDREG

Apply Now

Refine Your Search

customer experience advisor jobs in manchester, eng

Home Energy Advisor

Customer Service Advisor

Retail Sales Advisor - Manchester

Resident Experience Advisor - 24 hours, 6 month fixed term contract

Customer Support Advisor

(Technical) Customer Service Advisor

Retail Sales Advisor - Manchester Trafford

Customer Service Advisor

Stocktaker

Tesco Travel Money Advisor

Customer Service Advisor

Aftersales Advisor

Customer Contact Agent

Loss Prevention Advisor

Customer Service Advisor

Customer Service Supervisor

Customer Contact Centre Advisor

CBS Advisor – Colleague Contact, People Services

Customer Service Advisor

Retail Sales Advisor - Manchester Arndale

I want to receive the latest job alerts for customer experience advisor in manchester, eng

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