Customer Care Administrator
Customer Care Administrators at Eyecare Oncall play a key role in supporting the delivery of high-quality services across the business.
Working as part of a busy office-based team, as a Customer Care Administrator you will support the delivery of domiciliary Eyecare and Hear Care services within care homes. The role provides customer care, administration, scheduling, and operational support to ensure services are delivered efficiently and customers receive an excellent experience.
The successful candidate will be adaptable, highly organised, and customer-focused, with the ability to support a variety of functions within the business as priorities require.
Key Responsibilities
- Deliver excellent customer service and maintain a positive customer experience.
- Respond to customer enquiries and resolve issues in a professional and timely manner.
- Support the Bookings, Customer Care, Fulfilment, and Hear Care departments with daily administrative and operational activities.
- Coordinate appointments, schedules, orders, and service delivery requirements.
- Maintain accurate customer records and data across multiple systems.
- Liaise with customers, care home staff, residents' families, suppliers, and colleagues to ensure services are delivered efficiently.
- Process orders, requests, documentation, and associated administrative tasks accurately and within required timescales.
- Monitor workloads and priorities to ensure service standards and business objectives are achieved.
- Support continuous improvement initiatives and assist colleagues across departments as required.
- Act as a professional and positive ambassador for the company at all times.
Skills & Experience Required
- Minimum of 3 years' optical experience.
- Strong understanding of optical prescriptions, spectacle orders, NHS vouchers, and claims processing.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- High level of accuracy and attention to detail.
- Ability to manage multiple priorities and deadlines simultaneously.
- Strong problem-solving and decision-making skills.
- Excellent interpersonal skills with the ability to build relationships with care home staff, residents' families, and colleagues.
- Competent in data entry and administration across multiple systems.
- Enthusiastic, proactive, and customer-focused approach.
- Previous experience of Hear Care would be advantageous.
Key Behaviours
- Customer-focused and compassionate.
- Professional and approachable.
- Highly organised and dependable.
- Positive and solution-oriented.
- Able to work independently while supporting a wider team.
- Committed to delivering exceptional service and ensuring the best possible experience for residents and care homes.
Hours and Location:
Denton - Manchester
Monday – Friday 40 hours - 8:30am to 5:30pm
Benefits
No weekend or evening work
28 days of holidays, including bank holidays
An additional paid day off for your birthday
Job Details
Full-time, Permanent
Denton - Manchester
Monday – Friday 40 hours - 8:30am to 5:30pm
Salary: £27,539.00
Ready to elevate your career and make a difference? Apply now to join our team.
Job Types: Full-time, Permanent
Pay: £27,539.00 per year
Benefits:
- Company events
- Employee discount
- On-site parking
Experience:
- Optical: 1 year (required)
Work Location: In person
