Head of retail operations Work, Jobs in Manchester, Eng (with Salaries)

Deputy Head of Retail Operations
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Head of New Business Mobilisation
Absolute Taste —Manchester
- Weekend availability
- Hospitality
- Project management
- Presentation skills
Quick apply
Achievement Tutor
The Manchester College —Manchester
- £19,758.60 - £28,403.40 a year
- Part-time
- English
- Education
- Annual leave
- Employee assistance programme
14d
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
6d
Head of Fuel Pricing & Wetstock - Europe
EG Group —Horwich
- £80,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Production Assistant
Footasylum —Manchester
- Hybrid work
- Time management
11d
GENERAL MANAGER - MATERNITY COVER - FIXED TERM CONTRACT
Honest Burgers —Manchester
- £42,000 - £53,700 a year
- Full-time
- Restaurant
- School
- Referral programme
- Sick pay
13d
Social Value and Sustainability Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Free parking
- Work from home
Quick apply
Senior Payroll Operations Manager
Network Rail —Manchester
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- Oracle
- Project management
- Continuous improvement
- Annual leave
- Employee discount
5d
People Business Partner
Bruntwood —Manchester
- £45,000 a year
- Full-time
- Annual leave
Night Manager
ASDA —Manchester
- Weekend availability
- Supervising experience
- In-person
- Retail management
- Annual leave
- Employee assistance programme
Supervisor (Luxury Retail)
Missoma —Manchester
- Microsoft Word
- Microsoft Excel
- Sales
- Employee discount
Quick apply
Head Of Finance
EG Group —Horwich
- From £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
- Annual leave
Jewellery Administrator
Lily Arkwright —Manchester
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Quality control
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
E-commerce Assistant
Jon Richard Ltd —Manchester
- £26,500 - £28,000 a year
- Full-time
- Microsoft Excel
- Sales
- Administrative experience
- Free parking
- Employee discount
Quick apply
4d
Print & Production Supervisor - Now or Never Studios
Widdop & Co —Chadderton
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Free parking
- Employee discount
Quick apply
4d
Head of Marketplaces - Myprotein | THG Nutrition
THG —Manchester
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Group Commercial & Procurement
Club L London —Manchester
- Marketing
- Negotiation
- Annual leave
- Employee discount
Quick apply
5d
Assistant Store Manager
Specscart —Manchester
- Weekend availability
- Management
- Sales
- Employee discount
Regional Sales Director (North)
Command —Manchester
- £85,000 - £100,000 a year
- Monday to Friday
- Sales
- Customer service
- Leadership
Quick apply

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Deputy Head of Retail Operations

Eastlands Venue Services Limited -
Manchester

Quick apply

Job details

Permanent

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Hospitality
Microsoft Excel
Customer service
Catering
Continuous improvement
Organisational skills
Food safety
Leadership

Full job description

Description

The Deputy Head of Retail Operations is the number two to the Head of Retail Operations, playing a key role in leading the day‑to‑day delivery of Retail operations across General Admission and Premium Retail environments, across the Etihad Stadium.

This is a hands-on leadership role, responsible for driving match day execution, supporting operational planning, and leading teams across both Retail and Premium areas.

You will take ownership of key areas of the operation, stepping in to lead in the absence of the Head of Retail Operations, while also supporting the ongoing development, structure, and performance of the department.

This role combines operational delivery with leadership and development, within a fast-paced, high-volume environment.

Key Responsibilities

Match Day & Event Leadership

Lead Retail operations on match days and events
Operate effectively within a complex stadium environment, delivering high‑volume service across the Retail department
Run briefings and manage salaried managers, supervisors, and casual teams
Ensure operational standards, service delivery, and compliance are met
Act as a senior escalation point during live events

Operational Ownership

Take ownership of specific Retail areas or work streams as required
Support event planning, build, and post-event processes
Oversee stock readiness, set-up standards, and operational execution
Ensure consistency across all outlets and service points
Support medium‑term operational planning and readiness for future growth across the Retail department

Team Leadership & Development

Support the Head of Retail in leading and developing the salaried team
Coach supervisors and section managers to improve performance
Help build a strong, engaged casual workforce
Step up to lead the full operation when required

Commercial & Performance Focus

Support delivery of revenue targets and spend per head
Monitor labour, stock, and wastage to support cost control
Identify opportunities to improve efficiency and performance
Contribute to continuous improvement across the department

Cross-Team Collaboration

Work closely with Logistics, Culinary, Tech, and Finance teams
Support alignment across Retail, Hospitality, and wider F&B operations
Contribute to planning for new spaces and operational changes
Represent Retail department operations confidently in match day, event, and planning forums with internal and client stakeholders

Compliance & Standards

Ensure adherence to food safety, health & safety, and licensing regulations
Maintain high operational standards across all Retail areas
Support audits, checks, and continuous improvement in compliance

Skills, Knowledge & Expertise

Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
Skilled in managing large, diverse teams in fast-paced, high-pressure settings.
A strong track record of delivering exceptional customer service.
Knowledge of food safety, health & safety legislation, and operational best practice.
Excellent organisational skills with the ability to juggle multiple priorities.
Strong admin and tech skills—Excel, EPOS systems, and reporting tools.

Job Benefits

Private Medical Insurance (Vitality) – including Virtual GP access and rewards
Group Life Assurance – 4x salary paid to your nominated beneficiary
Birthday Day Off – an extra day to celebrate
Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
Access to discounted Tickets at Co-op Live subject to availability
Employee Assistance Programme & Wellbeing Platform – including counselling support
Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
Company Pension Scheme
Generous Holiday Allowance – plus bank holidays
Career Development Opportunities – with progression across the campus

About Eastlands Venue Services Limited

Eastlands Venue Services Ltd is committed to protecting your personal data. Information provided will be used for recruitment purposes only and handled in accordance with the UK GDPR and our Candidate Privacy Notice. Candidate data is retained for 18 months unless you request removal sooner. For details, contact [email protected].

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Refine Your Search

head of retail operations jobs in manchester, eng

Deputy Head of Retail Operations

Head of New Business Mobilisation

Achievement Tutor

Operations Manager

Head of Fuel Pricing & Wetstock - Europe

Production Assistant

GENERAL MANAGER - MATERNITY COVER - FIXED TERM CONTRACT

Social Value and Sustainability Lead

Senior Payroll Operations Manager

People Business Partner

Night Manager

Supervisor (Luxury Retail)

Head Of Finance

Jewellery Administrator

E-commerce Assistant

Print & Production Supervisor - Now or Never Studios

Head of Marketplaces - Myprotein | THG Nutrition

Head of Group Commercial & Procurement

Assistant Store Manager

Regional Sales Director (North)

I want to receive the latest job alerts for head of retail operations in manchester, eng

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