Fletchers Engineering is an Engineering Company based in Manchester. We service a large range of high end clients throughout the UK.
Our clients include a variety of care homes, David Lloyd Gyms, Odeon Cinema's, Living Venture Restaurants, Hilton Hotels, to name but a few and our client base is spread across the UK including Scotland & Ireland.
We continue to grow and expand in the building services & construction industry and we believe this is due to our consistency in providing an excellent service to a varied and specialised client base.
We are looking to recruit a fulltime, permanent & experienced Service & Maintenance Office Co-Ordinator to join our service team
Full job description
We are currently seeking a skilled and motivated & exprienced office administator within the Construction / HVAC industry to join our team based in Eccles M30
This is an office-based role, The successful candidate will be comfortable working both independently and as part of a team, some technical knowledge of equipment faults and breakdowns with commercial refrigeration and commercial gas appliances would be an advantage when dealing with clients & engineers but not a necessity as training will be given.
A proactive, hardworking attitude and a strong customer service focus are essential, along with some understanding of safe working practices, full training will be given
Key Requirements:
· Ability to work effectively both independently and within a team
· Reliable, with a customer-focused approach
· Some experience working within the service side of HVAC / Construction industry - office based
· Strong communication and problem-solving skills
. Strong customer service ethic
. Strong office & administration abilities including outlook / excel / word / powerpoint
. Advantageous to have worked with customer portals i.e. Pronet
. Excellent phone manner
Key Responsibilities:
· Demonstrate an understanding of industry standards, products, and company services
· Ensure compliance with all relevant industry regulations and legislation within the service function
· Provide customer support via phone and email, resolving service-related queries
· Act as the key liaison between customers and internal teams
· Support general administrative tasks and maintain accurate service records using internal systems
· Work closely with engineering teams to address quality and development feedback
· Escalate customer or subcontractor issues appropriately to management
· Contribute to the ongoing improvement and development of the service department
What’s on Offer:
The position is based on a competitive basic salary (dependent on experience) as well as the following:
. 40 hours per week
. 23 days holiday plus bank holidays increasing with time served
· Monday–Friday 8.00am to 5.00pm with 1hr unpaid lunch
· Competitive salary, negotiable based on experience
· Pension
· Free parking
Check out our website for further information - www.fletchersengineering.co.uk
Please note:
We will require a copy of your UK right to work documentation before an application can be progressed.
Pay: £24,420.00-£35,462.24 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Eccles, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- technical services / HVAC: 2 years (required)
- Customer service: 2 years (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Eccles, Greater Manchester (preferred)
Work Location: In person
