Knowledge management specialist Work, Jobs in Manchester, Eng (with Salaries)

Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
Project Management Assistant
Bureau Veritas —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Senior Learning and Development Specialist
WSP —Manchester
- Continuous improvement
- Travel
- Training & development
4d
Client Service Specialist
Moody's —Manchester
- Bachelor's degree
- Organisational skills
11d
Textile Sourcing & Production Planning Specialist
MAS Textile Group ApS —Manchester
- £38,000 - £52,000 a year
- Full-time
- ERP systems
- Organisational skills
- In-person
- Free parking
- Flexitime
Quick apply
22h
Head of New Business Mobilisation
Absolute Taste —Manchester
- Weekend availability
- Hospitality
- Presentation skills
- Travel
Quick apply
tour specialist
Tag Group —Manchester
- Full-time
- Microsoft Office
- SharePoint
- Training & development
- Employee assistance programme
- Employee discount
2d
Quote Specialist Uniphar Medtech UK Ltd
Uniphar Medtech UK Limited —Manchester
- English
- Business development
- Continuous improvement
Quick apply
Customer Operations Specialist
New Balance —Warrington
- Full-time
- Hybrid work
- Computer literacy
- Time management
- Annual leave
- Employee discount
2d
Freelance Care Compliance Consultant (Self Employed - Contractor)
Delphi Care Solutions —Manchester
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Account Specialist - Devon, Cornwall & Isle of Scilly
Chiesi Farmaceutici —Manchester
- Sales
- Computer literacy
- Data analysis skills
10d
Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
11d
Research and Insight Officer
LTE —Manchester
- £38,400 - £57,600 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Low Risk Manager - Production Department
Destiny Foods —Manchester
- £34,000 - £35,000 a year
- Full-time
- Bakery
- Team management
- Quality control
- Profit sharing
- Employee discount
Quick apply
Document Management Specialist
Metropolitan Council —Heywood
- £70,616.00 - £114,628.80 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
- Employee assistance programme
- Life insurance
Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
Resident Engagement & Communications Specialist
Wythenshawe Community Housing Group —Wythenshawe
- £39,085.78 a year
- Full-time
- Marketing
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Training & Development Specialist
Siemens —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Computer networking
AML Financial Crime Investigator
Kroo Bank Ltd —Manchester
- Weekend availability
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Quick apply
10d
Inside Sales Specialist (Balkans, Eastern Europe & middle east)
LGC Group —Bury
- Full-time
- Remote
- CRM software
- English
- Master's degree
Quick apply

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knowledge management specialist jobs near manchester, eng

Complaints Specialist

carloans 365 -
Sale

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Additional leave
Company events
Employee assistance programme

Qualifications

Microsoft Word
Financial Conduct Authority guidelines
Microsoft Outlook
Client engagement
GCSE
Complaint handling
Customer interaction
Communication skills
A Level

Full job description

About the Company:

carloans 365 are a car finance broker based in Sale, 10 minutes outside Manchester city centre.

Our core focus here at carloans 365 is our customer; we aim to ensure that we are providing the best finance deal available to suit our customers needs, enabling them to get their perfect car. This has proven key to our current success and consistent excellent customer service.

Enough about us, what’s the role?

carloans 365 is growing fast, and we’re looking for a dedicated Complaints Specialist to join our team and support our continued success, working fully remotely.

This is a fantastic opportunity for someone looking to develop their career in complaints handling within a regulated environment, while benefiting from the flexibility and autonomy of remote working. You’ll be supported by a collaborative, experienced team, with a clear progression pathway to Senior Complaints Specialist.

The Complaints Specialist will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options.

Working with customers, dealerships and lenders, this role requires exceptional communication skills, a keen attention to detail and the ability to navigate complex issues while ensuring an exceptional customer experience all from the comfort of your own home.

Progression Plan

At carloans 365, we are passionate about supporting internal growth and development. This role is the perfect entry into our fast-paced Complaints function, offering a clearly defined career path and the opportunity to develop long-term expertise in complaint handling within a regulated environment.

You’ll receive in-depth training and hands-on experience managing inbound complaints, triaging cases and supporting customers with empathy and professionalism. From the outset, you’ll be responsible for handling complaints end to end, building strong knowledge of our products, internal processes and FCA requirements, while working closely with dealerships, lenders and internal stakeholders.

Following a 3–6 month performance review, individuals who consistently perform well, demonstrate strong judgement and communication skills and show confidence in managing complex cases will be considered for a salary review. Progression is based on continued excellence in complaint resolution and effective engagement with external stakeholders, including regulators where required.

Responsibilities:

Receive, log and acknowledge customer complaints in a timely manner
Be a key player in maintaining our strong customer relationships by handling complaints with empathy and professionalism
Investigate and resolve complaints efficiently, ensuring compliance with CL365 company policies and strict FCA regulatory requirements
Communicate with customers via phone and email to gather information and provide updates on the status of their complaints
Ensure all resolutions are compliant with relevant legislation and industry standards
Handle sensitive information with the utmost confidentiality

What are we looking for?

Experience in an end-to-end Complaints role within the motor trade – experience at a broker is highly beneficial
Familiarity with FCA legislation and processes
The ability to build rapport, diffuse difficult situations and solve problems using communication skills
Resilient and positive with a proactive mindset

Details:

Working pattern: 09:00 – 17:30 / 09:30 – 18:00 , 5 days per week, Monday – Friday
Location: Hybrid
Salary £30,000 - £35,000
20 days holiday + 8 national bank holidays + 1 additional day off for your birthday

Benefits:

Additional leave (Birthday off)
Company events
Employee Assistance Programme
Regular social events and lunches
Great career progression opportunities

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Experience:

Complaint handling: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Sale M33 7PP

Quick apply

Refine Your Search

knowledge management specialist jobs in manchester, eng

Complaints Specialist

Project Management Assistant

Senior Learning and Development Specialist

Client Service Specialist

Textile Sourcing & Production Planning Specialist

Head of New Business Mobilisation

tour specialist

Quote Specialist Uniphar Medtech UK Ltd

Customer Operations Specialist

Freelance Care Compliance Consultant (Self Employed - Contractor)

Account Specialist - Devon, Cornwall & Isle of Scilly

Collections Case Manager (Full Time Office Based)

Research and Insight Officer

Low Risk Manager - Production Department

Document Management Specialist

Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)

Resident Engagement & Communications Specialist

Training & Development Specialist

AML Financial Crime Investigator

Inside Sales Specialist (Balkans, Eastern Europe & middle east)

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