Manager, lead servicenow solution architect, global Work, Jobs in Manchester, Eng (with Salaries)

Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- AWS
- Communication skills
Senior Communications Manager
Notaría Espinosa UK Ltd. —Manchester
- £65,000 - £90,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
1d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
2d
Change Manager - Global PSA Programme (12 month FTC)
Civica —Manchester
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Global Category Manager - Capital Projects Strategic Procurement
Alkegen —Alderley Park
- £115,000 - £140,000 a year
- Full-time
- Management
- Master's degree
- Presentation skills
11d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
11d
Sr. Project Manager (UK)
MustardSeed PMO —Manchester
- £60,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Project management
- Organisational skills
Quick apply
12d
Area Manager
Lidl —Burnley
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Lead Enterprise Architect
NCC Group —Manchester
- Full-time
- Hybrid work
- AWS
- Analysis skills
- Computer networking
- Annual leave
Quick apply
Lead Technical Architect
HippoDigital —Manchester
- £69,000 - £86,600 a year
- Hybrid work
- Business development
- Computer networking
- Agile
- Employee discount
12d
Senior Technical Program Manager
SkyForge Digital —Manchester
- £74,400 - £98,400 a year
- Full-time
- Project management
- Organisational skills
- Agile
- Employee stock purchase plan
Quick apply
3d
Lead Scrum Master
Contechs Consulting Limited —Manchester
- £49.76 - £50.76 an hour
Chief Global Talent Officer
Global HR Hub Ltd —Manchester
- £9,000 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Human resources
- Health & wellbeing programme
Quick apply
3d
Investment Manager
Praetura Group —Manchester
- From £6,700 a month
- Full-time
- Financial services
- In-person
- Health & wellbeing programme
- Relocation assistance
Quick apply
4d
Services Project Manager
Siemens —Manchester
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
9d
Director of Community Programmes
Sophia Repair Café Community Services Ltd —Manchester
- £6,500 - £8,500 a month
- Full-time
- Management
- Supervising experience
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Contracts Manager I
BAE Systems Inc. —Manchester
- £118,747 - £201,870 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
- Flexitime

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manager, lead servicenow solution architect, global jobs near manchester, eng

Major Incident Management Lead

The Co-operative Bank -
Manchester

Apply Now

Job details

Full-time
£68,000 - £93,500 a year

Qualifications

SAFe
ITIL Certification
Incident management
ITIL
Driving
Mentoring
Leadership
Banking

Full job description

About the role

The Lead Major Incident Manager provides authoritative command, leadership, and assurance for the most severe and business critical incidents impacting customers, colleagues, or regulatory obligations across the Group. Responsible for taking control of high impacting customer, business or colleague incidents, driving fast resolution and minimizing disruption to customers. This is a senior high-pressure role that requires a level of technical understanding, leadership and communication. You will lead the end-to-end management of major incidents, ensure timely resolution whilst maintaining clear communication with stakeholders and 3rd party suppliers.

Operating as the incident commander of last resort, this role takes control during high‑risk, multi‑tower, or supplier‑impacted incidents where senior stakeholder confidence and service reputation are at risk. The role ensures rapid stabilisation of live incidents, maintains clear executive-level communication and governance, and constructively challenges technical proposals where resolution actions introduce new or disproportionate risk

In addition to real‑time command, the Lead Major Incident Manager acts as a coach and mentor to other Major Incident Managers, shaping capability, behaviours, and confidence under pressure. They play a key role in developing runbooks, playbooks, training, and escalation models to continuously strengthen organisational incident readiness.

This is a senior leadership role, aligned to the organisation’s leadership capability framework, requiring calm authority, strong judgement, and the ability to create psychological safety while driving decisive outcomes.

We operate a function-led hybrid working model, with an expectation of 2–3 days per week on site. The role includes participation in an out-of-hours on-call rota and requires flexibility to travel to other locations for key meetings and collaborative activities, in line with business needs. The position can be based in either Coventry or Manchester.

About you

You will be a composed and credible incident leader who thrives in complex, high‑pressure environments and is trusted by senior stakeholders to take control when it matters most. You adopt a servant‑leader mindset, prioritising customer outcomes, team effectiveness, and organisational resilience over hierarchy. You instinctively balance pace with control and are confident stepping in, stepping back, and coaching others in live situations.

For this role you’ll need to have:

Experience in one or more of the following: Major Incident Management, Operations Command / Control or Senior Incident Management Roles.
Strong experience operating within complex, multi‑supplier environments, Proven experience commanding severe, high‑impact Major Incidents
ITIL certified or able to demonstrate equivalent practical experience
ITIL 4 Foundation & one or more of the following,
ITIL 4 Specialist: Create, Deliver & Support
ITIL 4 Strategist: Direct, Plan & Improve
Proven record of mentoring and developing junior team members.
Essential experience of working in a complex, pressurised production environment in the Banking industry

Experience in these areas would be helpful:

Experience within regulated and/or customer‑critical environments
Working in Agile\Devops\SAFe models would be an advantage

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at P3 Lead Professional / Technical grade

For all colleagues

Apply Now

Refine Your Search

manager, lead servicenow solution architect, global jobs in manchester, eng

Major Incident Management Lead

Major Incident Manager Lead

Senior Communications Manager

Major Incident Manager Lead

Change Manager - Global PSA Programme (12 month FTC)

Global Category Manager - Capital Projects Strategic Procurement

Assistant General Manager-Experience & Innovation

Sr. Project Manager (UK)

Area Manager

Lead Enterprise Architect

Lead Technical Architect

Senior Technical Program Manager

Lead Scrum Master

Chief Global Talent Officer

Investment Manager

Services Project Manager

Country Director GB

Head of Communications

Director of Community Programmes

Contracts Manager I

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