Senior customer operations Work, Jobs in Manchester, Eng (with Salaries)

Senior Customer Operations Coordinator
The Family Health Group —Salford
- £27,420 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Business Administrator
Country Gates & Barriers —Stockport
- £26,500 - £31,000 a year
- Full-time
- Microsoft Excel
- Human resources
- In-person
Quick apply
1d
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
General Administrator
Olympian Garden Buildings —Sandbach
- Full-time
- Accounting
Quick apply
4d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
11d
Customer Service Team Lead
JaJa Finance Ltd —Manchester
- £41,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
1d
Deputy Manager
Monica Vinader —Manchester
- Management
- Travel
- Communication skills
Quick apply
Customer Success Operations Lead (Fixed-Term Contract)
CloudM —Manchester
- Remote
- Management
- Hotel
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
8d
Accounts Assistant
Bespoke Credit Hire Limited —Bolton
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
9d
Regional Branch Manager - Manchester
Otto Car Ltd —Manchester
- £35,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
9d
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
Demolition Administration and Compliance Manager
Rhodar Industrial Services Ltd —Warrington
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Operations Manager
Outerform Fabrications LTD —Bolton
- £50,000 - £60,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
Quick apply
3d
Senior Live Operations Manager
Zippd —Manchester
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
4d
L&D Manager
JaJa Finance Ltd —Manchester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Financial services
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior People Leader
BW Packaging —Manchester
- Full-time
- Human resources
General Manager – Heywood
Lineage Logistics —Heywood
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
8d

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senior customer operations jobs near manchester, eng

Senior Customer Operations Coordinator

The Family Health Group
Salford

Quick apply

Job details

Full-time
£27,420 - £30,000 a year

Qualifications

Customer service
GCSE
Complaint handling
Microsoft Office
Administrative experience
Mentoring
Organisational skills
Communication skills
Office experience

Full job description

About Happen

Happen is a fast-growing digital healthcare provider helping patients access clinically supported weight management treatments through a seamless and patient-focused online service.

As our business continues to grow, we are looking for a highly organised and proactive Senior Customer Operations Coordinator to join our office-based team in Salford Quays.

This is a key role within the business, acting as a central point between patients, prescribing teams, customer service, and management. The successful candidate will play a vital role in ensuring patients receive a positive experience throughout their journey, from initial enquiry through to treatment, ongoing support, cancellations, and complaint resolution.

The Role

This is a varied and fast-paced position suited to someone who thrives in a busy environment and enjoys taking ownership of customer outcomes.

You will be responsible for managing inbound customer enquiries, coordinating patient communications, resolving complaints, supporting compliance processes, and ensuring operational tasks are completed accurately and efficiently.

Working closely with multiple departments, you will act as a problem solver, helping remove barriers for patients while ensuring processes remain compliant and operationally effective.

The role requires someone who can think on their feet, communicate confidently, manage competing priorities, and remain calm under pressure.

Key Responsibilities

Customer Service & Patient Support

Manage inbound telephone and email enquiries from patients
Support patients throughout their journey from onboarding through to ongoing treatment
Resolve customer queries efficiently and professionally
Take ownership of complaint resolution and customer escalations
Handle cancellation requests and retention conversations where appropriate
Deliver a consistently high standard of customer service across all communication channels

Operational Administration

Maintain and update customer records within the CRM system
Manage operational spreadsheets and internal reporting trackers
Chase outstanding information and documentation from patients
Support administrative processes across multiple departments
Ensure customer records are accurate, complete, and up to date

Clinical & Compliance Support

Liaise with prescribing teams and clinicians regarding patient queries
Understand eligibility requirements and treatment pathways
Handle sensitive medical and personal information appropriately
Escalate clinical concerns to the appropriate teams when required
Support compliance processes and ensure company procedures are followed
Maintain confidentiality and GDPR compliance at all times

Team & Business Support

Work closely with management to identify operational improvements
Support training and mentoring of new team members where required
Assist with the implementation of new processes and procedures
Act as a key point of contact between departments to ensure smooth day-to-day operations
Help maintain a positive and collaborative team culture

Skills & Experience

Essential

Minimum 3 years' experience within a customer service, healthcare administration, patient services, or operational support role
Experience working within a fast-paced customer-focused environment
Strong telephone and written communication skills
Ability to manage multiple priorities simultaneously
Experience handling complaints and customer escalations
Excellent organisational and administrative skills
Strong attention to detail and accuracy
Ability to work independently and take ownership of tasks
Confident using CRM systems, Microsoft Office, and spreadsheets
Comfortable working with confidential and sensitive information

Desirable

Experience within healthcare, pharmacy, telemedicine, or regulated environments
Understanding of clinical pathways and patient eligibility processes
Experience working alongside clinicians or prescribing teams
Knowledge of GDPR and compliance requirements
Previous experience mentoring or supporting junior team members
Customer Service Team Leader or Senior Administrator experience

Personal Attributes

We are looking for someone who is:

Proactive and solutions-focused
Calm under pressure
Empathetic and patient-focused
Professional and highly organised
A fast learner who can quickly adapt to new processes
Confident making decisions and taking ownership
Comfortable working in a growing business where priorities can change quickly
A team player who enjoys helping others succeed

Key Performance Indicators

Success in this role may be measured by:

Customer satisfaction and service quality
Response and resolution times
Complaint resolution outcomes
CRM and administrative accuracy
Compliance adherence
Patient retention and cancellation management
Contribution to operational improvements
Positive feedback from patients and internal teams

What We Offer

£30,000 salary
Office-based role in Salford Quays
Monday to Friday working pattern
Opportunity to play a key role within a growing healthcare business
Supportive and collaborative team environment
Career progression opportunities into Customer Service Management, Operations Management, or wider leadership roles
Ongoing training and development

Pay: £27,420.00-£30,000.00 per year

Experience:

customer service or healthcare administration: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer operations jobs in manchester, eng

Senior Customer Operations Coordinator

Business Administrator

Operations Manager - Fleet Services

General Administrator

Specialist Support Analyst

Senior Resident Services Associate

Customer Service Team Lead

Deputy Manager

Customer Success Operations Lead (Fixed-Term Contract)

Accounts Assistant

Regional Branch Manager - Manchester

Sr. Director, Customer Experience & Quality - EMEA

Jigsaw Homes Group Limited

Demolition Administration and Compliance Manager

Operations Manager

Senior Live Operations Manager

Senior Operations Manager -HV

L&D Manager

Senior People Leader

General Manager – Heywood

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