senior support analyst Work, Jobs in manchester, eng (with Salaries)

Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Azure
- SQL
- Scripting
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
8d
Senior Data Analyst
Autotrader —Manchester
- £50,000 - £70,000 a year
- SQL
- Mentoring
- Care plans
Data Analyst (Post 16 Young People's Service)
Salford Council —Salford
- £39,152 - £41,771 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
14d
Senior Customer Insight Analyst
Debenhams Group —Manchester
- Microsoft Powerpoint
- Analysis skills
- AI
Quick apply
Senior Reward Analyst
Channel4 —Manchester
- From £45,063 a year
- Hybrid work
- Microsoft Excel
- Maintenance
- Analysis skills
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Security Operations Analyst
interactive investor —Manchester
- From £54,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
Senior Data Analyst
Kennedys Law - UK —Manchester
- Full-time
- SQL
- IT
- Financial services
Senior Analyst - DC Consulting
WTW —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Senior CRM Analyst
Pets at Home —Cheadle
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- SQL
- Mentoring
FP&A Analyst - Fuel and EV
EG On The Move Ltd —Blackburn
- Up to £45,000 a year
- 8 hour shift
- Microsoft Excel
- Analysis skills
- Accounting
- Free parking
- Annual leave
Quick apply
Digital Business Analyst
Amentum —Manchester
- Full-time
- Project management
- Communication skills
- Flexible schedule
Senior Technical Analyst Networks & Telephony
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Management
- Presentation skills
- Mentoring
- Annual leave
- Employee discount
8d
Senior Specialist, Data Analyst & BI
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
Programme Manager
ANS Group Limited —Manchester
- Full-time
- Azure
- Analysis skills
- Project management
Senior Finance Analyst
Evolution Money —Manchester
- Up to £55,000 a year
- Full-time
- Analysis skills
- Financial services
- Annual leave
Quick apply
Business Analyst
LNV Consulting —Manchester
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Work from home
Quick apply
Direct Pricing Analyst / Senior Direct Pricing Analyst
AXA —Manchester
- SQL
- Machine learning
- Python

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senior support analyst jobs near manchester, eng

Senior Specialist, Production Services Application Support Analyst

The Bank of New York Mellon Corporation -
Manchester

Apply Now

Job details

Full-time

Qualifications

Azure
Visual Basic
WebSphere
SQL
Splunk
Scripting
GitHub
ServiceNow
Application support
AI
Communication skills
PowerShell

Full job description

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our team. This role is located in Manchester .

In this role, you’ll make an impact in the following ways:

Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.

To be successful in this role, we’re seeking the following:

Technical skills:
- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet based applications
- Experience of working with Production and Non-production environments
- Experience of application recovery of priority incidents with limited support
- Understanding of Message Queuing (i.e. IBM WebSphere MQ or Microsoft MQ etc.)
- Knowledge of any issue/problem tracking system such as ServiceNow
- Common AI tools (e.g., Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
- AI Automation
- Agentic AI
- Prompt Engineering

Soft Skills:
- Excellent verbal and written communication skills
- Has the right attitude towards the role and is willing to support all products and react to live problems with the utmost priority.
- Demonstrates the ability to work with cross-continental, cross-culture support teams with a proven ability to liaise and coordinate between disparate and multi-disciplined teams.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Take ownership of problems and strive to bring the problem to closure whilst managing expectations.
- Results oriented, leading by example with excellent analytical and problem-solving skills.
- Maintain an attitude of continual service improvement to help suggest improvements and drive change.

Apply Now

Refine Your Search

senior support analyst jobs in manchester, eng

Senior Specialist, Production Services Application Support Analyst

Specialist Support Analyst

Jigsaw Homes Group Limited

Senior Data Analyst

Data Analyst (Post 16 Young People's Service)

Senior Customer Insight Analyst

Senior Reward Analyst

Senior TechOps Generalist

Senior Security Operations Analyst

Senior Data Analyst

Senior Analyst - DC Consulting

Senior CRM Analyst

FP&A Analyst - Fuel and EV

Digital Business Analyst

Senior Technical Analyst Networks & Telephony

Senior Specialist, Data Analyst & BI

Programme Manager

Senior Finance Analyst

Business Analyst

Direct Pricing Analyst / Senior Direct Pricing Analyst

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