Service desk team Work, Jobs in Manchester, Eng (with Salaries)

Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
5d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Computer networking
- Organisational skills
- Leadership
Quick apply
11d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
11d
Support Services Administrator
BAM Construction —Salford
- Monday to Friday
- Customer service
- Microsoft Office
7d
Service Desk Engineer x2
General Medical Council —Manchester
- £30,179 - £35,400 a year
- Monday to Friday
- Hybrid work
- Employee assistance programme
- Employee discount
5d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Receptionist
NAB-Jones Lang LaSalle Services —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
1d
Service Desk Engineer
Shawbrook —Manchester
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
Helpdesk Scheduler
Emcor —Salford
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
IT Support Engineer
AccessPay —Manchester
- £240 - £30,000 a year
- Full-time
- Azure
- Computer networking
- Organisational skills
4d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Receptionist
Italiana Fifty Five —Manchester
- £12.71 - £14.00 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
IT Service Desk Internship
Bureau Veritas —Manchester
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Operations Manager - Fleet Services
DHL —Manchester
- Up to £60,000 a year
- Analysis skills
- Leadership
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
5d

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service desk team jobs near manchester, eng

Service desk technician

Amiculum -
Manchester

Apply Now

Job details

Benefits

Annual leave
Company pension
Private medical insurance
Flexible schedule

Qualifications

IT
Active Directory

Full job description

Our in-house Technology and Data Security team plays a critical role in supporting Amiculum’s global business, maintaining our infrastructure and assist over 300 colleagues worldwide. We are looking for a proactive and user-focused IT support professional who not only resolves issues but actively improves the user experience across the business.

The role

This role is centred on proactive IT support, with a strong emphasis on anticipating and preventing issues alongside resolving tickets reactively. The position involves identifying recurring problems, addressing root causes and continuously improving processes and documentation. There is a clear expectation to take ownership of ongoing improvements that enhance overall system reliability and user experience.

This role requires working in our city centre Manchester office for a minimum of 2 days per week and flexible hours to facilitate global support.

Key responsibilities

Provide first- and second-line IT support, acting as a key point of contact for resolving a broad range of technical issues across the business
Maintaining the IT ServiceDesk and resolving requests for team members based in other locations (logging, tracking and closing service desk requests) in line with agreed Service Level Agreements (SLAs), ensuring timely resolution, appropriate prioritization and regular stakeholder updates
Diagnose and resolve hardware, software and system issues, escalating where appropriate
Provide day-to-day support and administration of IT hardware and meeting room technology, ensuring a smooth user experience
Deliver onboarding for new starters, including system setup and initial IT induction, as well as setting up and administering equipment for new starters and existing colleagues
Provide training and ongoing guidance to colleagues on best practice, ensuring confident and effective use of IT systems and clear communication of updates

What you’ll need

At least 2 years’ experience in an IT Service Desk role, supporting across multiple levels (first and second line, with exposure to more complex issues)
Strong technical expertise in troubleshooting Windows and Microsoft 365 environments, alongside Active Directory administration and patch management
Experience diagnosing and resolving a broad range of hardware, software and system issues, with a practical and solution-focused approach
A proactive mindset, with the confidence to identify trends, anticipate user needs and reduce repeat tickets through training, communication and preventative action
The ability to communicate clearly and confidently with stakeholders at all levels, including providing updates during incidents and promoting a positive IT presence
Experience producing simple, user-friendly guidance and training materials to support effective use of IT systems
A willingness to take ownership of continuous improvement, contributing ideas and driving better processes and accountability across IT support
A flexible approach to working hours to support global teams and maintain effective coverage across different locations
A strong ability to work both independently and collaboratively within a team environment

Why Amiculum?

We’re proud to be a flexible and inclusive employer that provides a supportive working environment. We value creativity and encourage colleagues to offer ideas that further the success of our business.

In return, we offer:

Remote and hybrid working options as standard
Continual learning and professional development opportunities
Two annual bonus schemes
25 days' annual leave and public holidays. Plus festive closure between Christmas and New Year
Market leading family leave and pay policies
Generous pension scheme and private health insurance
Life and income protection insurance

What’s next?

To be eligible for this role you must be based in the UK and have the right to work there.

We ask that all applicants supply a CV and covering letter in support of their application, detailing their experience and interest in working at Amiculum.

Our recruitment process is about finding the right fit – for both you and Amiculum. We embrace the advances that AI brings so, if you wish, use AI to enhance your preparation, but please don't replace your individuality. The most compelling applications are those that reflect your authentic voice, experiences and skills.

We are committed to creating an inclusive and diverse workplace. We are dedicated to making reasonable adjustments throughout our recruitment and selection process to accommodate all applicants. If you require any adjustments or have specific needs, please contact Becka or Steven from our Careers team, who will be more than happy to help.

Amiculum is an independent agency that delivers communications and consultancy services to pharmaceutical, biotechnology and health technology companies across the world. For more information about the Amiculum story, please visit our website or contact a member of our careers team.

Job ID: TDS002

Apply Now

Refine Your Search

service desk team jobs in manchester, eng

Service desk technician

Passenger Services Agent

Service Desk Team Leader

Service Desk Team Leader

Hire Desk Team Leader

Support Services Administrator

Service Desk Engineer x2

Service Desk Analyst

Receptionist

Service Desk Engineer

IT Apprentice

1st Line Support Analyst

Helpdesk Scheduler

IT Support Engineer

Service Inbound Analyst

Receptionist

IT Service Desk Internship

Customer Care Coordinator

Operations Manager - Fleet Services

Operational Support Officer

I want to receive the latest job alerts for service desk team in manchester, eng

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