Systems & process lead Work, Jobs in Manchester, Eng (with Salaries)

Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Risk and Compliance Analyst
CAML —Manchester
- £45,000 - £50,000 a year
- Full-time
- No degree
- Annual leave
- Employee assistance programme
10d
Kaizen Lead
Astemo UK, Ltd. —Bolton
- Full-time
- Schematics
- CAD
- Continuous improvement
- Referral programme
Quick apply
10d
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
2d
Compliance & IMS Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- No degree
- Free parking
- Work from home
Quick apply
Director of Client Services
Mukinge Business Solutions Ltd —Manchester
- £57,000 - £93,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
10h
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
6d
B2B Operations Manager
Fanatics (International) Limited —Manchester
- ERP systems
- Microsoft Office
- Analysis skills
Quick apply
Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Production Shift Manager (Frontline Manager)
PepsiCo —Skelmersdale
- 12 hour shift
- Organisational skills
- Communication skills
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
22h
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Treasury Automation and Process Lead
Travel Counsellors —Manchester
- Hybrid work
- Data analysis skills
- Analysis skills
- Accounting
Quick apply
Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
12d
Financial Operations Manager
ClearCourse —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee discount
Quick apply
Operations Manager
Outerform Fabrications LTD —Bolton
- £50,000 - £60,000 a year
- Full-time
- Management
- ERP systems
- Continuous improvement
Quick apply
Process Controller
United Utilities —Manchester
- £40,232 a year
- 12 hour shift
- English
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
3d
Lead Automation & Integration Engineer
Power Resources International Ltd —Manchester
- £32,120.33 - £65,906.19 a year
- Full-time
- Master's degree
- JavaScript
- Mentoring
Quick apply
6d
Workplace exprience coordinator
AMS GROUP —Manchester
- £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Accounting
- Employee assistance programme
- Employee discount
Quick apply
3d
Trainee Account Manager
carloans 365 —Manchester
- £25,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Employee assistance programme
Quick apply
13d

I want to receive the latest job alerts for systems & process lead in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Screening Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Experience:

Pre-Employment Screening: 3 years (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

systems & process lead jobs in manchester, eng

Screening Service Manager

Risk and Compliance Analyst

Kaizen Lead

Train Service Controller

Compliance & IMS Lead

Director of Client Services

Implementation & Training Lead

B2B Operations Manager

Head of Operational Delivery

Production Shift Manager (Frontline Manager)

Technical Support Supervisor

Director, Enterprise Applications

Treasury Automation and Process Lead

Head of Estates

Financial Operations Manager

Operations Manager

Process Controller

Lead Automation & Integration Engineer

Workplace exprience coordinator

Trainee Account Manager

I want to receive the latest job alerts for systems & process lead in manchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected