technical support representative Work, Jobs in manchester, gtm (with Salaries)

Technical Support Specialist III
Waters Corporation —Manchester
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
2h
Administrative Officer
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- University
- AI
6d
Command Centre Lead
Capgemini —Manchester
- IT
- Communication skills
Welfare Assistant
Star Academies —Manchester
- £24,796 a year
- Call to connect
- Customer service
- Organisational skills
- IT
12d
Workshop Controller - NO WEEKEND WORKING
Brayley —Stockport
- Full-time
- Customer service
- Time management
- Referral programme
Quick apply
Associate, Client Service II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Management
- Business development
- Bachelor's degree
Business Support Officer
Star Academies —Manchester
- £24,847.04 - £26,067.90 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
17h
Specialist, Reconciliation Representative II
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Penetration Tester
Capgemini —Manchester
- Hybrid work
- Windows
- Travel
- AI
Test Center Manager (Manchester & Stockport)
Pearson —Manchester
- Customer service
- Windows
- Microsoft Office
5d
UKI Labour and Employment Counsel
JLL —Manchester
- Human resources
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
7d
Specialist Support Assistant
Star Academies —Manchester
- £20,138.77 - £20,459.58 a year
- Call to connect
- Organisational skills
- IT
- Leadership
12d
Development Manager - North Region - Lloyds Living
Lloyds Banking Group —Manchester
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
6d
Head of Year
Star Academies —Radcliffe
- £29,213 - £34,434 a year
- Call to connect
- Organisational skills
- School
5d
Technical Product Owner
Betfred —Manchester
- £45,000 - £65,000 a year
- Full-time
- Organisational skills
- Software development
- APIs
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Everything Tech Group —Manchester
- £40,000 - £60,000 a year
- Full-time
- Customer service
- Windows
- Analysis skills
Quick apply
Marketing & Communications Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
5d
Cloud Engineer
Capgemini —Manchester
- Hybrid work
- Azure
- AWS
- Computer networking

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technical support representative jobs near manchester, gtm

Technical Support Specialist III

Waters Corporation -
Manchester

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Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Outlook
Engineering
Electronics Engineering
English
Bachelor's degree
Computer hardware
Computer networking
Customer support
Communication skills
Time management

Full job description

Overview:

Waters (TA Division), the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Technical Support Specialist to support our Thermal Rheology products mainly in Europe (EMEA Region). Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences.

People create the Waters difference. By engaging with our hard-working and diverse workforce we continuously evolve, develop and enhance our products.

We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our dedicated field sales/service and specialist teams have over the years delivered great and balanced business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

This position will be located in Wilmslow, UK.

(Someone working in IT would not be suitable for this role. The ideal candidate would be someone with a field service analytical background)

Responsibilities:

Provide Support (diagnosis and troubleshooting) directly to Customers and Field Service Representatives via phone and/or email when problems have raised to a higher degree of complexity.
Travel Domestically and Internationally to provide support and training to customers and Service Organizations.
Provide Basic and Advanced service training to Field Service Representatives.
Prepare and maintain necessary training materials.
Report design, reliability and maintenance problems or bugs, through direct communication/interaction with other Tech Specialists.
Gather and provide feedback to management on general quality issues relating to product line.
Follow up with Design Engineering, Software Engineering, or Manufacturing on product quality issues.
Build and distribute Service Reference Documents, with important Service information, to a worldwide distribution.

Qualifications:

Education:

Associates Degree in Electronics/Engineering, or other science related field.
Bachelor’s Degree preferred, or proven experience in technical service experience.

Experience:

Prior Field/Technical and/or Manufacturing experience supporting TA Instruments’ Instrumentation, as additional product knowledge is a plus.
Prior Customer Support experience, is a plus.
Working knowledge of networking is highly desirable.
Ability to present information in one-on-one situations to customers, clients, and other employees of the Company.
Demonstrate analytical and problem-solving skills.
Demonstrated knowledge in the use of a variety of desktop computer hardware, operating systems, and applications software such as Microsoft Excel, Word, PowerPoint, and Outlook.

Competencies:

Must possess a strong Customer focus.
Interpersonal savvy, communicate with different expertise levels appropriately and change approach to meet customers’ needs.
Excellent verbal and written communication skills.
Strong ability to communicate in English, verbally and in writing.
Must possess strong writing skills to create Technical Documents.
Personal sense of integrity and trust; ethical practice.
Must be independent and able to make decisions.
Effective time management skills.
System level approach to problem solving.
Analytical approach with a strong drive to resolve open issues.

Travel:

10 to 30% Overnight Travel.
Clean driving license/record and a valid passport will be required.

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs.

Company Description:

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Apply Now

Refine Your Search

technical support representative jobs in manchester, gtm

Technical Support Specialist III

IT Customer Experience Support Analyst

Administrative Officer

Command Centre Lead

Welfare Assistant

Workshop Controller - NO WEEKEND WORKING

Associate, Client Service II

Business Support Officer

Specialist, Reconciliation Representative II

Penetration Tester

Test Center Manager (Manchester & Stockport)

UKI Labour and Employment Counsel

Operational Support Officer

Specialist Support Assistant

Development Manager - North Region - Lloyds Living

Head of Year

Technical Product Owner

Service Delivery Manager

Marketing & Communications Manager

Cloud Engineer

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