Customer experience agent Work, Jobs in Manchester (with Salaries)

Passenger Services Agent
PrimeFlight —Manchester
- Customer service
- Communication skills
- Free parking
- Employee discount
Baghall Agent
PrimeFlight —Manchester
- Overtime
- Supervising experience
- Driving
- Communication skills
- Free parking
- Employee discount
Sales Agent
Mis-sold Expert —Manchester
- £30,000 - £35,000 a year
- Full-time
- English
- Financial services
- In-person
Quick apply
Customer Care Agent
ABM UK —Manchester Airport
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
High Risk Recoveries Agent
Clear Business —Sale
- £25,870 - £33,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
Compliance Agent
Phillips & Cohen Associates —Salford
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Customer Service Agent
Aira —Manchester
- Monday to Friday
- Hybrid work
- Customer service
- Free parking
- Annual leave
Quick apply
12d
Customer Experience Advisor
Rendall & Rittner —Manchester
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Customer service
- Communication skills
Reservations Agent
Ready Steady Store Ltd —Manchester
- From £27,563 a year
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Store discount
Quick apply
7d
Lounge Services Team Member Host - FULL TIME - Manchester Airport
Swissport International AG —Manchester
- £13.75 an hour
- Full-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
11d
Baggage Hall Agent - Manchester airport - PART TIME - UK
Swissport International AG —Manchester
- £13.18 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
6d
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Customer Resolution Agent
Aira —Manchester
- Monday to Friday
- Hybrid work
- CRM software
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Casual Guest Service Agent
B&B Hotels —Manchester
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
Quick apply
6d
Club Experience Assistant
Total Fitness —Manchester
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
13d
Sales Executive
PASS ME FAST —Salford
- £25,000 - £65,000 a year
- Full-time
- Sales
- Salesforce
- English
- Employee assistance programme
Quick apply
2d
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
Trainee Estate Agent
LRG —Salford
- £27,000 a year
- Monday to Friday
- Customer service
- Organisational skills
- Communication skills
Quick apply
4d

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Passenger Services Agent

PrimeFlight -
Manchester

Apply Now

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Customer service
GCSE
Communication skills

Full job description

At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.

If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.

Working in the Front of House Team you will be assisting the Passenger Services Manager to ensure that the service delivered to our customers is consistently professional and to an exceptionally high standard.

All processes must be performed in a smooth, timely and accurate manner. You should be able to demonstrate a hard-working, adaptable attitude and be able to thrive in a busy workplace

Role Responsibilities:

Complete processes and activities, in accordance with both CAA and DfT regulations and Airline(s), Airport(s) and company procedures.
To ensure the overall Passenger experience of passengers handled by PrimeFlight UK Limited is of an exceptional standard at all times.
Complete the check in and boarding process for passengers and their baggage, in accordance with European Aviation Safety Agency and the CAA regulation and in line with the Airline(s) policies, procedures and requirements.
Provide and maintain an excellent standard of customer service.
Work cohesively as part of the team so as to maximize co-operation leading to the efficiency and effectiveness of the operation.
Ensure effective communication with other departments as to maximise co-operation leading to the efficiency and effectiveness of the operation.
Ensure Memo’s/Station Instructions are read at beginning of each shift to ensure you are up to date with any changes relevant to your role.
Deal with customer complaints/problems, at source where possible, keeping line management informed.
Ensure within your role as an individual or member of the Front of House team you meet any targets/SLA/KPI set by the Airline(s) or PrimeFlight UK
Ensure a record of any incidents/accidents involving customers, staff, equipment & aircraft are reported immediately to your line manager.
Ensure all paperwork and administrative duties are completed in a timely manner and relevant information is forwarded where appropriate.
Ensure all equipment used such as wheelchairs are checked and conform to Health and Safety standards.
Ensure all working areas such as Check in desks, Ticket desk and Gates are in safe working order and to report any faults.

What were looking for?

We have plenty of challenge to keep you motivated, build on your current skills, and help you to grow. These will be your key responsibilities; you should recognise some of these in relation to your current skills and experience as well as some objectives that you will need training & development to achieve.

A desire to deliver exceptional customer service.
Effective communication and relationship building skills.
Ability to deal effectively with difficult people.
A proactive approach to working together.
Accuracy in both theoretical and practical workplace applications – an eye for detail.
An ability to work on one’s own initiative.
Ensure all Airline Service Level Agreements are met or exceeded
Ensure that all Key Performance Indicators are met or exceeded
All performance variances must be actioned promptly and honestly to ensure the integrity of the PrtimeFlight UK.
High level of performance and attendance.
Compliance of all Regulatory Bodies, HSE, Airline(s) Airports(s) and company procedures.
Demonstrate a high standard of personal presentation complying with the uniform standards and behaving in a polite and professional manor at all times.
The ability to perform tasks efficiently and accurately within defined time constraints.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints

Core - English and Maths GCSE or equivalent grade C or above
Desirable - A recognised customer service training programme
Desirable - knowledge of airline systems and procedures.
Desirable- Work experience in an airport in a customer facing role.

Why Join Us?

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Referral programme

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Apply Now

Refine Your Search

customer experience agent jobs in manchester

Passenger Services Agent

Baghall Agent

Sales Agent

Customer Care Agent

High Risk Recoveries Agent

Compliance Agent

Customer Service Agent

Customer Experience Advisor

Customer Care Agent

Reservations Agent

Lounge Services Team Member Host - FULL TIME - Manchester Airport

Baggage Hall Agent - Manchester airport - PART TIME - UK

Sales Development Representative

Customer Resolution Agent

Casual Guest Service Agent

Club Experience Assistant

Call Centre Agent

Sales Executive

Customer Service Agent (Italian Speaking) - Inbound B2B

Trainee Estate Agent

I want to receive the latest job alerts for customer experience agent in manchester

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