Customer service manager Work, Jobs in Manchester (with Salaries)

Customer Service Desk Manager
Hybrid Asset Solutions LTD —Manchester
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
5d
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
3d
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Customer Experience Manager
PASS ME FAST —Salford
- £32,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Area Care Manager
Helping Hands —Manchester
- Up to £57,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Client Services Manager
SocialTap —Warrington
- Up to £40,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
2d
Veterinary Reception Manager
Tameside Veterinary Clinic —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Laboratory experience
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Wellness Services Manager
ByHealthy Wellness Ltd —Manchester
- £40,000 - £56,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
8d
Senior Manager - Customer Services Strategy and Governance
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
5d
Guest Experience, Marketing & Partnerships Manager
Holiday lets —Prestwich
- £35,000 a year
- Part-time
- Hospitality
- Sales
- In-person
- Flexible schedule
Quick apply
Sr. Customer Solutions Manager, UKI Customer Solutions Management, Field-AGS-UKI-ENT-CS
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- PMP
- Engineering
- Business development
10d
Lead Customer Experience Manager
Sainsbury's —Manchester
- £36,250 a year
- Management
- Leadership
- Employee discount
9d
E-commerce Operations Manager
Batonya Digital Commerce Ltd —Manchester
- £4,700 - £6,800 a month
- Full-time
- Customer service
- Organisational skills
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
1d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
2d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance

I want to receive the latest job alerts for customer service manager in manchester

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near manchester

Customer Service Desk Manager

Hybrid Asset Solutions LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Referral programme
On-site parking

Qualifications

Management
Customer service
GCSE
Leadership
Help desk

Full job description

About the Role

The Customer Service Desk sits at the heart of Hybrid Asset Solutions, coordinating the scheduling of all works and playing a direct role in operational performance, customer satisfaction, and our ability to meet client expectations. We're looking for an experienced Customer Service Desk Manager to lead and develop the team, ensuring the desk runs efficiently as the business continues to grow.

This is a hands-on leadership role for someone who thrives on prioritising competing demands, keeping a small team focused and supported, and working across departments to get jobs scheduled and delivered on time.

Alongside a competitive salary, you'll work from our newly refurbished office with free onsite parking and access to an onsite gym. We invest in bringing the team together through regular team building events, quarterly meetings, and an annual away day, so you'll always feel connected to the wider business. We also run a referral programme, rewarding you for helping us find great people to join the team.

Key Responsibilities

● Lead and manage the customer service desk team, ensuring high levels of performance and service quality.

● Oversee the scheduling and coordination of all planned preventative maintenance (PPM) and reactive works, ensuring optimal allocation of engineering resources.

● Manage and ensure the quality and effective use of the CAFM system, including accurate logging, tracking, and closing of jobs.

● Monitor the shared service desk inbox, ensuring all incoming client requests and queries are responded to in a timely, professional manner.

● Monitor service desk KPIs and SLAs to ensure they are consistently met.

● Liaise with engineers, subcontractors, and internal departments to ensure works are scheduled and executed in line with contract requirements.

What We're Looking For

Qualifications

● A–C in GCSE Mathematics and English (or equivalent).

Experience

● Previous experience managing a help desk or customer service function.

● Previous experience using CAFM systems or service desk platforms.

● Experience managing and leading a team, ideally within facilities management.

● A track record of coaching team members and confidently handling escalations.

Skills & Attributes

● Strong understanding of planned and reactive maintenance workflows and scheduling demands.

● Excellent communication, problem-solving, and organisational abilities.

● Calm under pressure with the confidence to make decisions and set clear priorities for the team.

● Adaptable and comfortable working in a fast-paced, changing environment.

● Ability to analyse performance data to drive improvements.

The Team

You'll manage a small, close-knit service desk team while working closely across departments to ensure works are completed. The team looks to its manager for clear direction, support, and confident decision-making, so strong, adaptable leadership is essential.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme

Application question(s):

How many years of experience do you have managing a customer service or help desk team?

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in manchester

Customer Service Desk Manager

Customer Service Manager

Customer Service Manager X2

Operational People Manager

Customer Experience Manager

Area Care Manager

Telesales Team Manager - Customer Loyalty

Customer Service Manager

Client Services Manager

Veterinary Reception Manager

Wellness Services Manager

Senior Manager - Customer Services Strategy and Governance

Guest Experience, Marketing & Partnerships Manager

Sr. Customer Solutions Manager, UKI Customer Solutions Management, Field-AGS-UKI-ENT-CS

Lead Customer Experience Manager

E-commerce Operations Manager

Commercial Support Manager

Customer Experience Team Manager

Resident Services Manager

Assistant General Manager-Experience & Innovation

I want to receive the latest job alerts for customer service manager in manchester

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected