Guest relations Work, Jobs in Manchester (with Salaries)

Guest Relations Executive
The Rex —Manchester
- Hotel
- Referral programme
Quick apply
Guest Relations Manager
THG Ingenuity —Manchester
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
Quick apply
Weddings and Events Coordinator
Al Maidah —Manchester
- £27,000 - £36,000 a year
- Weekend availability
- Microsoft Outlook
- Communication skills
- Negotiation
Quick apply
6d
General Assistant
Stay Inn Hotel —Manchester
- Full-time
- Bar
- No experience needed
- Hotel
Reservations Supervisor
The Ivy Spinningfields Brasserie and Roof Garden Manchester —Manchester
- Weekend availability
- Hospitality
- Data analysis skills
- Organisational skills
- Employee discount
Quick apply
1d
Guest Experience Manager
Imagine That! Wigan —Wigan
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
7d
Guest Experience Manager
Dalata —Manchester
- Full-time
- Hospitality
- Computer literacy
- English
- Employee assistance programme
Quick apply
Assistant Reception Manager
Valor Hospitality —Manchester
- £28,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Concierge - Wilmslow
Pegasus Homes —Wilmslow
- £24,500 a year
- Weekend availability
- English
- Administrative experience
- IT
Quick apply
23h
Front of House Staff
The Directors Box —Manchester
- From £12.21 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
1d
Club Manager | Carbon Padel Club
Carbon Padel Clubs —Rochdale
- From £30,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Free parking
- Store discount
Quick apply
Casual Birthday Party Host
Blackburn Rovers Community Trust —Blackburn
- £13 an hour
- Weekend availability
- Hospitality
- Childcare
- Management
Quick apply
3h
PR Account Manager
Havas Group —Manchester
- Full-time
Chamber Maid/ / Room attendent
Stay Inn Hotel —Manchester
- Call to connect
- No experience needed
- Hotel
- Restaurant
People Advisor (maternity cover) 9 months FTC (Full Time)
Delamere Health Ltd —Northwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Referral programme
Quick apply
1d
People and Culture Manager
FAIRMONT —Knutsford
- Full-time
- English
- Hotel
- Human resources
Quick apply
Clubhouse Manager
Prestbury Golf Club Ltd —Macclesfield
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Flexible schedule
- Sick pay
Quick apply
6d
Waiting Staff
Tang Dynasty —Altrincham
- £12 - £14 an hour
- Part-time
- Serving
- Hospitality
- In-person
Quick apply
4d
Waitressing
Gallimores Fine Restaurant —Wigan
- £10.00 - £12.21 an hour
- Part-time
- Hospitality
- Basic maths
- Food service
Quick apply
Operations Manager
Providence Hotels —St Helens
- £45,000 a year
- Weekend availability
- Microsoft Office
- Hotel
- Leadership
Quick apply

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Guest Relations Executive

The Rex -
Manchester

Quick apply

Job details

Benefits

Referral programme

Full job description

LMG - The Rex is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

Main Tasks

Offer exceptional guest care at all times
Maintain expert knowledge of the hotel product, outlets and local area to offer exceptional service and friendly recommendations to guests
Prioritise and resolve guest queries in a fast-paced environment, acting professional and efficient at all times
Organise special occasion requests and VIP stays to create memorable experiences
Collaborate with colleagues in other departments to elevate the overall guest experience consistently
Utilise all relevant systems correctly to complete tasks in a timely manner
Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
Complete any other reasonable request made by a member of the management team or a supervisor

Helping with Reserve members Enquiries
Show Rounds
Adding to app/ tracker once Joined
Keeping track of renewals & contracting members
Members events calendar
Hosting Members Events
Sending out comms
Adding traces to membership rooms - applying upgrades & brief reception / concierge
Invoicing / Payment links
booking members at reciprocal clubs, and reciprocal members in with us.
managing club brass membership passes
main point of contract for everything membership related
partnerships with TSC/MYP-managing their event calendar

Person Specification

Genuine passion for delivering memorable moments to guests
Positive approach to changing service environments and priorities
Pro-active with a hands-on approach to delivering consistent results
Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
Friendly team player with the ability to work effectively and efficiently with others
A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
Engaged with hotel initiatives to support the local community

Measurable Performance Indicators

Demonstrating the Company vision, mission and values when interacting with colleagues and guests
Customer reviews
Achieving agreed KPIs
Fulfilment of the job skills checklist
Customer satisfaction scores e.g. Booking.com
Regular review meetings with line manager

Available Ongoing Learning

GROW online BELONG induction and development courses
Academy Technical skills training
Team Coach
‘Come Join Us’ Guest Care training
Opportunity to apply for internal development programmes, such as:
Junior Chef Development programme
Graduate programme
Level 2 Apprenticeships in Hospitality

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our Guest Relations Executive could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Guest Relations Executive?

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

Quick apply

Refine Your Search

guest relations jobs in manchester

Guest Relations Executive

Guest Relations Manager

Weddings and Events Coordinator

General Assistant

Reservations Supervisor

Guest Experience Manager

Guest Experience Manager

Assistant Reception Manager

Concierge - Wilmslow

Front of House Staff

Club Manager | Carbon Padel Club

Casual Birthday Party Host

PR Account Manager

Chamber Maid/ / Room attendent

People Advisor (maternity cover) 9 months FTC (Full Time)

People and Culture Manager

Clubhouse Manager

Waiting Staff

Waitressing

Operations Manager

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