Guest service agent Work, Jobs in Manchester (with Salaries)

Front of House Receptionist
Supercity Aparthotels —Manchester
- £27,450.80 a year
- Nights as needed
- Microsoft Word
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
1d
Front Office Nights Team Member
Kimpton —Manchester
- £14.56 an hour
- Nights as needed
- Hotel
- Front desk
- Hotel experience
- Annual leave
- Employee discount
Front Office Receptionist
Kimpton —Manchester
- £13.71 an hour
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee discount
7d
Pool Leisure Attendant - Part Time
Urbanbubble —Manchester
- £12.71 - £13.70 an hour
- Part-time
- Microsoft Word
- Databases
Quick apply
4d
Reservation Agent
The Ivy Spinningfields Brasserie and Roof Garden Manchester —Manchester
- Full-time
- Guest services
- Restaurant
- Employee discount
Quick apply
8d
Team Leader – Aspire Executive Lounge - Manchester Airport
Swissport International AG —Manchester
- £16.03 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Employee assistance programme
11d
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Cruise Travel Sales Specialist
Jobflex —Prestwich
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
4d
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
Part Time Housekeeping Team Member
Holiday Inn Express Wigan —Wigan
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Cleaning
- Employee discount
Quick apply
Senior Meeting & Events Executive
Holiday Inn Manchester City —Manchester
- Full-time
- Hotel
- Employee discount
Quick apply
17h
Finance & Office Manager
Dale Industrial Complex Ltd Astley Park Estate, Kennedy Road, Chaddock Lane, Astley, Manchester M29 7JY —Manchester
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Flexible schedule
Quick apply
4d

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Front of House Receptionist

Supercity Aparthotels
Manchester

Quick apply

Job details

Full-time
£27,450.80 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Microsoft Word
Guest check-in and check-out
Guest relations
Hotel and accommodations experience
GCSE
English
Organisational skills
Front desk
Hotel front office operations

Full job description

Job description

We are looking for bright, engaged individuals to join our dynamic and friendly team.

Supercity Aparthotels are...

... a family-owned brand of boutique aparthotels with properties in London, Manchester, Brighton & Edinburgh and soon to be York and Leeds. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication.

Since 2009 we have led the way in superior and stylish serviced apartment hotels; we’re all about providing a luxurious, private and relaxed environment with a “professionally informal” service – mainly for business travellers and extended stay guests.

We’re a growing business looking for hospitality superstars to join the Supercity family – we’re looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we’re passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone’s thoughts and ideas are encouraged and celebrated.

What’s in it for you?

· Be a part of a family-run business with the opportunity to influence how we do things

· Join a growing business with plenty of opportunities to develop yourself (and others)

· Benefits including employee and friends and family rates

· Team building and away days

· A strong team structure; creating a supportive and friendly work environment

· Learn from the best through a structured induction and in depth training

We’re looking for…

… a dedicated Front of House Receptionist to join the team at our Manchester Aparthotel. We’re looking for someone who will take responsibility for managing the guest experience; developing relationships with our regular guests and understanding their individual needs, as well as delivering all the nightly duties of the FoH Department to a very high standard to support the smooth running of the Aparthotel.

Key responsibilities

· Be the first point of contact for all guests, delivering very high standard of customer service to support our hard earned reputation.

· Check-in / out guests offering genuine bespoke hospitality at all times.

· Responding to guests needs in a polite, accommodating and flexible manner.

· Communicate updates and/or changes to guest as they arise.

· Manage and resolve guest complaints.

· Perform reception tasks and coordinate the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times.

· Contribute to the overall success of the aparthotel by identifying potential key corporate clients, and influencing the conversion of enquiries.

· Taking reservations and coordinating with the Sales & Reservations Agents to maximise yield.

· Pre-arrival suite checks in order to maintain high standards at all times.

· Inputting and managing Opera PMS to maximise occupancy, as well utilising the system to support the Housekeeping and Maintenance teams.

· Preparing paperwork for arrivals and departures.

· Coordinating with maintenance and housekeeping in relation to arrival, departures, special requests and any issues that need attention.

· Processing payments in a timely manner and following up on any outstanding payments for long stay guests.

· Responsible for the on-site petty cash including monthly reporting for accounts.

· End of day PMS functions including cash and credit card balancing and batch reports.

· Billing guests for extras (telephone, laundry etc.)

· Suite and building spot checks to assess standards and report any areas of concern.

· Complying with health and safety procedures at all times.

· Coordinate with nominated sub-contractors for any emergencies or call-outs.

Requirements

· GCSE English Language or equivalent.

· Genuine interest in the serviced apartment / hotel industry.

· Outgoing and confident with a sense of professionalism at all times.

· Able to work in a fast-paced and customer service driven environment.

· Meticulous attention to detail.

· Knowledge of OPERA software.

· Knowledge of MS Word.

· Excellent interpersonal skills.

· Strong organisational skills with the ability to prioritise workload.

· Ability to work unsupervised and as part of a team.

Package

· Salary: £27,450.80 per annum

· Hours: 40 hours per week worked 5 days between Monday – Sunday.

· Shift pattern: Monday - Sunday, including Day and occasional Night shifts

· Holiday entitlement: 28 shifts p.a.

· Pension.

This job description is intended to illustrate the key responsibilities of the job of Guest Services Team Member. It is not intended to be exhaustive and you are advised that the responsibilities may change from time to time.

Job Type: Full-time

Pay: £27,450.80 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Application question(s):

How many months of Hotel Receptionist experience do you have?

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in manchester

Front of House Receptionist

Front Office Nights Team Member

Front Office Receptionist

Pool Leisure Attendant - Part Time

Reservation Agent

Team Leader – Aspire Executive Lounge - Manchester Airport

Guest Service Manager

Cruise Travel Sales Specialist

Reservations Agent

Part Time Housekeeping Team Member

Senior Meeting & Events Executive

Finance & Office Manager

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