Senior customer service representative Work, Jobs in Manchester M20 (with Salaries)

Senior Customer Services Representative
VINCI Facilities UK —Denton
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
2d
Manager, Carrier Management, GBIE
CHEP —Manchester
- Full-time
- Hybrid work
- IT
- Leadership
- Employee assistance programme
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
10d
Customer Service Advisor
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
1d
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Experience working with children
- Mentoring
- Free parking
Quick apply
Business Development Representative
Williams Stanley and Co —Manchester
- £30,000 - £45,000 a year
- Hybrid work
- Sales
- Business development
- Presentation skills
- Employee assistance programme
Quick apply
7d
Rider Compliance Team Leader
Deliveroo —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
H2S Self Employed PSV Company Bus Driver Manchester
HATS Group —Salford
- £15 an hour
- Part-time
- English
- Driving
- Communication skills
- Annual leave
Quick apply
Senior Account Executive - AI Software Sales & professional services
MaxAccelerate —Manchester
- Full-time
- Remote
- Oracle
- Sales
- Salesforce
Quick apply
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
Graduate Business Development Representative (HF135374711)
Flourish —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
2d
Senior Sales Representative
Capgemini —Manchester
- Business development
- Travel
- Communication skills
3d
Senior Sales Representative
Capgemini Sogeti —Manchester
- Business development
- Travel
- Communication skills
3d
Entry Level SDR (HF13537470134)
Flourish —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
2d
Senior Change Lead Organizational Productivity
CHEP —Manchester
- Full-time
- Hybrid work
Sales Development Representative
BCN Group —Manchester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7h
HR Business Partner - Assets & Infrastructure
Greenergy —Manchester
- Hybrid work
- Management
- Bachelor's degree
- Travel
- Annual leave
- Employee discount
Quick apply
19h
Technical Sales
GAP Group —Manchester
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Assistant Manager, Kurt Geiger, Trafford
Kurt Geiger —Trafford
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
Engineering Manager
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme

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Senior Customer Services Representative

VINCI Facilities UK -
Denton

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Company pension

Qualifications

Customer service
Microsoft Office
Communication skills
Help desk

Full job description

Senior Customer Services Representative

Sub Division: Defence

Location: Denton

Contract Type: Permanent

Hours: Full Time - 40 hours - Variable Shift Pattern

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are looking for an experienced Senior Customer Services Representative to join our busy Helpdesk team in Denton. This is an excellent opportunity for a customer-focused professional with strong coordination and problem-solving skills to play a key role in supporting service delivery across a large and varied facilities management contract. The successful candidate will act as a senior point of contact within the Helpdesk, ensuring customer queries, maintenance requests and service issues are managed efficiently while supporting team performance and delivering an outstanding customer experience

Job Description

As a Senior Customer Services Representative, you will be responsible for coordinating and overseeing the day-to-day operation of the Helpdesk, ensuring all customer contacts, work requests and reactive maintenance issues are processed in line with contractual requirements and service level agreements. You will work closely with operational teams, engineers, subcontractors and customers to ensure work is allocated, monitored and completed efficiently. Experience of working within a Defence Service Centre environment would be advantageous.

Working within a fast-paced environment, you will provide leadership and support to colleagues, maintain accurate records within CAFM systems and help drive continuous improvement in customer service performance. Inspired by similar customer service roles across VINCI Facilities, this position requires excellent communication skills, attention to detail and a proactive approach to resolving issues.

Responsibilities

Act as a senior point of contact for customer enquiries received via telephone, email and service management systems.
Ensure reactive and planned maintenance requests are accurately logged, prioritised and progressed within agreed timescales.
Support, coach and guide Customer Services Representatives to maintain service excellence.
Monitor Helpdesk performance against KPIs and service level agreements.
Liaise with operational teams, engineers and subcontractors to coordinate service delivery.
Provide customers with regular updates and maintain strong stakeholder relationships.
Review outstanding work orders and drive activities to successful completion.
Escalate service issues appropriately and support incident resolution.
Maintain accurate records and reporting within CAFM and business systems.
Identify opportunities for process improvement and contribute to continuous service enhancement.Essential Qualifications/Skills
Previous experience within a customer service, helpdesk or service centre environment.
Experience coordinating workloads and supporting team performance in a fast-paced operational setting.
Experience of working in a Defence Service Centre environment.
Excellent verbal and written communication skills.
Strong customer focus with the ability to build positive relationships at all levels.
High level of accuracy and attention to detail.
Confident user of Microsoft Office applications and CAFM systems.
Ability to prioritise workloads and manage multiple tasks effectively.
Calm, professional and solutions-focused approach when working under pressure.
Ability to obtain and maintain BPSS security clearance.In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in manchester m20

Senior Customer Services Representative

Manager, Carrier Management, GBIE

Senior HR Operations Specialist - EMEA

Customer Service Advisor

Learning Mentor

Business Development Representative

Rider Compliance Team Leader

H2S Self Employed PSV Company Bus Driver Manchester

Senior Account Executive - AI Software Sales & professional services

Business Development Lead (Digital Customer Solutions/Retail)

Graduate Business Development Representative (HF135374711)

Senior Sales Representative

Senior Sales Representative

Entry Level SDR (HF13537470134)

Senior Change Lead Organizational Productivity

Sales Development Representative

HR Business Partner - Assets & Infrastructure

Technical Sales

Assistant Manager, Kurt Geiger, Trafford

Engineering Manager

I want to receive the latest job alerts for senior customer service representative in manchester m20

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