Customer complaints administrator Work, Jobs in Mansfield (with Salaries)

Retrofit Scheme Administrator
Westville —Shirebrook South West
- £29,250 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
23h
Operations Administrator
OCS Group —Nottingham
- Monday to Friday
- Microsoft Office
- Project management
- IT
Quick apply
Customer Complaints Administrator
Connells Group —Annesley
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer & Operations Administrator
Secure Storage (South Yorkshire) Ltd —Sheffield
- £24,420 - £28,392 a year
- Full-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
8h
Customer Service Coordinator (Sales Administrator)
DS Smith —Belper
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
Contracts Administrator
Hays-Hiredonline —Ollerton
- £14 an hour
- Temporary
- Microsoft Office
- Project management
- Organisational skills
8d
Customer Service Administrator
Smart Corporate Stays Limited —Chesterfield
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Hospitality
- Free parking
Quick apply
2d
Apprentice Administrator
Harlow Bros —Loughborough
- £12.71 an hour
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
13d
project administrator
Cannon Fire Protection —Newark-on-Trent
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Employee discount
Quality Control Administrator
Debenhams Group —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
8d
Transport Administrator
Simona Peak Pipe Systems —Chesterfield
- £13,760 a year
- Part-time
- Computer literacy
- English
- Accounting
- Free parking
- Annual leave
Quick apply
14d
Spares Administrator
Xylem —Nottingham
- Full-time
- Sales
- Customer service
- English
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Assistant Site Manager
Equans —Long Bennington
- Full-time
- Management
- Driving
- Construction
- Annual leave
- Employee assistance programme
7d

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Based on your search for customer complaints administrator

Retrofit Scheme Administrator
Westville —Shirebrook South West
*Customer satisfaction:* Carry out customer satisfaction surveys and supply handover packs to customers at the end of the project.
£29,250 a year
Quick apply
23h
Operations Administrator
OCS Group —Nottingham
Handling customer complaints or queries via telephone, email or letter. The Administrator will be responsible for managing incoming calls, high levels of…
Quick apply

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customer complaints administrator jobs near mansfield

Retrofit Scheme Administrator

Westville -
Shirebrook South West

Quick apply

Job details

Part-time | Full-time
£29,250 a year
23 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Administrative experience
Organisational skills
Contracts
Construction
Phone etiquette
Communication skills
Sustainable construction

Full job description

Retrofit Scheme Administrator

Location: Shirebrook, England, UK

Salary: £29,250pa

Hours: Full-time (Monday – Thursday 8am to 4pm Friday 8am to 2pm).

Westville is a family-owned energy efficiency contractor with over 36 years’ experience, headquartered in Shirebrook, Derbyshire. We’ve helped improve energy efficiency in over £15,000 properties, reducing more than 65 million tonnes of carbon emissions. With a vision of working to deliver a sustainable future for all of our communities we are looking for a Retrofit Scheme Administrator to join our team and help lead our mission.

About the role

Are you a highly organised and detail-oriented administrator with a passion for sustainable solutions? Do you thrive in a fast-paced environment and enjoy playing a crucial role in impactful projects? If so, we want to hear from you!

This is an exciting opportunity to contribute to vital retrofit projects, helping to improve energy efficiency in homes and combat climate change across our community.

As a Retrofit Scheme Administrator, you will be instrumental in the smooth running of our retrofit initiatives, providing essential administrative support to ensure schemes are delivered efficiently and effectively. You will be a central point of contact, managing information, coordinating activities, and maintaining meticulous records.

Key Responsibilities:

Scheme Coordination: Assist with the planning, organisation, and coordination of retrofit projects from initiation to completion.
Documentation Management: Maintain accurate and up-to-date project files, including survey reports, photo evidence, EPC, completion certificates, guarantees and warranties.
Communication: Act as a key liaison between internal teams, contractors, customers, and clients, ensuring clear and timely communication.
Data Entry & Reporting: Input and manage data related to scheme progress.
Scheduling: Assist with the scheduling of surveys, installations, and follow-up appointments.
Compliance: Collate for all schemes the relevant documentation required to comply (e.g., PAS, Trustmark).
Query Resolution: Respond to general enquiries related to the retrofit scheme, escalating complex issues as necessary.
Customer satisfaction: Carry out customer satisfaction surveys and supply handover packs to customers at the end of the project
General Administration: Provide comprehensive administrative support to the retrofit team as needed.

These responsibilities may be shared across both schemes work for local authorities and private contracts.

Qualifications and Skills:

Proven experience in an administrative or coordination role, ideally within the construction, housing, or energy efficiency sectors but not essential.
Exceptional organisational skills with a keen eye for detail and accuracy.
Excellent written and verbal communication skills.
Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
Ability to manage multiple tasks simultaneously and prioritise effectively.
A proactive and self-motivated individual with a strong work ethic.
Ability to work independently and as part of a team.
A genuine interest in sustainability and energy efficiency is highly desirable.
Knowledge of retrofit standards (e.g., PAS, Trustmark) is an advantage but not essential

Why join Westville:

Be part of a trusted, family
The opportunity to be part of a meaningful initiative contributing to a greener future.
A supportive and collaborative team environment.
Opportunities for professional development and training.
Competitive salary and benefits package.
A vibrant working location in Shirebrook.

Ready to make a difference?

If you are a highly organised individual with a passion for sustainability and the skills to excel in this role, we encourage you to apply!

To Apply:

Please submit your CV and a covering letter outlining your suitability for the role to [email protected]

Application Deadline: 30/06/2026

Job Types: Full-time, Part-time

Pay: £29,250.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Administrative: 1 year (preferred)
Sustainable construction: 1 year (preferred)
Customer service: 1 year (preferred)
Complaint handling: 1 year (preferred)

Work Location: In person

Quick apply

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customer complaints administrator jobs in mansfield

Retrofit Scheme Administrator

Operations Administrator