Technical support occupations Work, Jobs in March, Cam (with Salaries)

2nd Line / Second Line Service Desk Engineer
ECS Computers Ltd —King's Lynn
- £30,500 - £36,200 a year
- 8 hour shift
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
Quick apply
11d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme
Technical Support Engineer
Cambrionix —Cambridge
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- Communication skills
- Free parking
- Life insurance
Quick apply
7d
Graduate Product, Data and Customer Success Associate
Care Banking —Cambridge
- £25,500 - £28,000 a year
- Full-time
- Data analysis skills
- IT
- In-person
Quick apply
8d
Service Desk Co-ordinator
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
Quick apply
Service Desk Analyst (4 Month Contract)
Taylor Rose —Peterborough
- Communication skills
11d
3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead
ECS Computers Ltd —King's Lynn
- From £40,500 a year
- Full-time
- Maintenance
- Team management
- SharePoint
- Health & wellbeing programme
Quick apply
13d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Technical Support Agent
POP Telecom —Newmarket
- £26,500 - £28,500 a year
- Full-time
- CRM software
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
1st/2nd Line IT Support Engineer
Microbyte Solutions Ltd —Peterborough
- Full-time
- SharePoint
- Computer skills
- Communication skills
Quick apply
5d
Technical Support Engineer
Sugabyte —Peterborough
- £20,000 - £30,000 a year
- CRM software
- Writing skills
- English
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
Applications Engineer.
Innova Systems UK —Histon
- Microsoft Word
- Travel
- Organisational skills

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technical support occupations jobs near march, cam

2nd Line / Second Line Service Desk Engineer

ECS Computers Ltd
King's Lynn

Quick apply

Job details

Permanent | Full-time
£30,500 - £36,200 a year
11 days ago

Benefits

Health & wellbeing programme
Company pension

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
TCP
Driving Licence
User account provisioning
Ticket management
Network infrastructure
User account management
Firewall
IT support
Network support
SharePoint
IP networking
Customer support
Customer interaction
Communication skills

Full job description

Are you an enthusiastic, self-starter looking for a new challenge? Do you want to join a team of motivated IT engineers who are dedicated to making people’s lives easier? If you’ve answered yes to both questions, then we’d like to hear from you!

We’re looking for a Tier 2 Engineer who is committed to developing their IT skills, taking on more responsibility for escalated support issues and delivering an excellent customer experience. You’ll work as part of a growing service desk team that focuses on making users’ lives easier through simple advice, clear communication and excellent service.

This is a hands-on support role focused on resolving tickets escalated from our Tier 1 engineers, carrying out PC, laptop and equipment installations, and providing remote and on-site support to our customers. You’ll troubleshoot issues through to resolution within your level of responsibility and escalate higher-risk or more complex infrastructure issues to our Tier 3 engineers.

You’ll carry out day-to-day Microsoft 365 administration, routine maintenance tasks such as patching and monitoring, and assist third line engineers with server, networking and UTM firewall work where required. You may also support Third Line engineers with installation and project tasks, but you will not be expected to lead projects or make high-risk infrastructure changes independently.

You’ll also support Tier 1 engineers with escalated tickets and knowledge sharing, keep customers updated throughout their tickets, and make sure documentation is clear and maintained.

Most importantly, you’ll be a dependable team player who communicates well, knows when to escalate, and is keen to continue developing their technical knowledge in a busy MSP environment.

ECS Computers are a managed service provider that supply local businesses (both SME & Corporate) with a range of IT support and services.

Job Requirements

Experience supporting Windows PCs, laptops and end-user devices in a business environment.
Good working knowledge of Windows desktop operating systems and common business applications.
Working knowledge of Active Directory and basic Windows Server administration, including users, groups, permissions and common services.
Experience working in a service desk or MSP environment, resolving tickets escalated from first line and working to customer SLAs.
Experience administering Microsoft 365, including Exchange Online, Teams, SharePoint and user account management.
Working knowledge of Entra ID and Microsoft 365 user, group, licence and device administration.
Good understanding of basic networking, including TCP/IP, DNS, DHCP, Wi-Fi and general connectivity troubleshooting.
Experience installing and troubleshooting PCs, laptops, printers, peripherals and other customer equipment.
Remote & on-site device and networking support (Windows and Mac).
Strong customer relationship & communication skills.
Strong problem-solving, troubleshooting and teamwork skills.
Able to follow documented procedures, work safely within defined technical boundaries and escalate appropriately when required.
Experience using RMM and ticketing systems preferred.
Some experience supporting or assisting with UTM firewalls and security systems. WatchGuard experience preferred.
Experience supporting VoIP communications would be beneficial.
Driving license essential.
Rotational weekend and weekday on-call work required – this is scheduled in advance.
Willingness to assist senior engineers with server, networking, firewall and installation work when required.

Main Duties

Routine maintenance tasks such as patching, monitoring, backup checks and basic remediation.
Resolving remote and telephone support tickets escalated from Tier 1 engineers.
On-site support for PCs, laptops, printers, networking and other end-user equipment.
Installation, replacement and setup of PCs, laptops, monitors, printers, peripherals and other customer equipment.
Day-to-day Microsoft 365 administration, including users, licences, Exchange Online, Teams, SharePoint and related services.
Troubleshooting user, device and connectivity issues and escalating server, firewall, network or site-wide issues when they require Third Line involvement.
Assisting senior engineers with server maintenance, backup and restore tasks where instructed.
Assisting with UTM firewall, networking and infrastructure work under the direction of senior engineers.
Meeting customer SLA deadlines and keeping customers clearly updated throughout ticket resolution.
Ensuring ticket notes, customer documentation and equipment records are accurate and maintained.
Patch management and routine monitoring across customer devices and supported systems.
Supporting Tier 1 engineers with escalations, technical guidance and knowledge sharing.
Assisting Third Line engineers with equipment installations and defined project tasks where required. Experience with WatchGuard products, Halo and N-able N-Central is a big plus!

Must be driven, keen and willing to learn

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme

Schedule:

8-hour shift
Day shift
Monday to Friday
Weekend availability
Some on-call cover may be required

Ability to commute/relocate:

King's Lynn: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £30,500.00-£36,200.00 per year

Benefits:

Company pension
Health & wellbeing programme

Ability to commute/relocate:

King's Lynn PE30 5HA: reliably commute or plan to relocate before starting work (required)

Experience:

IT support: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in march, cam

2nd Line / Second Line Service Desk Engineer

IT Service Desk Analyst

Technical Support Engineer

Graduate Product, Data and Customer Success Associate

Service Desk Co-ordinator

Service Desk Analyst (4 Month Contract)

3rd Line / Third Line Service Desk Engineer – Service Desk Team Lead

Service Desk Engineer

Technical Support Agent

1st/2nd Line IT Support Engineer

Technical Support Engineer

Graduate / Placement Technical Support Engineer

Coalition Support Service Desk Technician

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

Customer Support Specialist (Apprenticeship)

Activation Support Representative - eCommerce

Applications Engineer.

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