Community manager Work, Jobs in Marchington, Sts (with Salaries)

Customer Services Team Leader - Derbion
Savills Management Resources —Derby
- £29,774 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
Operations Manager / Responsible Individual children's homes
Bayleaf Care —Newcastle-under-Lyme
- £69,200 an hour
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Inclusion Manager
Derby County Community Trust —Derby
- £30,921.66 - £46,800.00 a year
- Full-time
- Supervising experience
- Project management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Ranger Team Manager
Peak District National Park —Bakewell
- £42,839 - £46,142 a year
- Weekend availability
- Leadership
- Free parking
18h
Volunteer Manager
Pathway Project —Lichfield
- £29,000 - £30,000 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Pastoral Manager
The Pingle Academy —Swadlincote
- £39,152 - £44,075 a year
- Leadership
- School
- Employee assistance programme
1d
General manager for a leisure and Bar venue
Stout and Stone Inns —Burton-On-Trent
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
1d
Area Manager - Community Services
Eden Futures —Wolverhampton
- £44,575 a year
- Annual leave
- Referral programme
7d
Functional Skills Teacher-Maths
Serco Plc —Uttoxeter
- £33,738 - £37,652 a year
- Full-time
- Communication skills
- Teaching
- Employee assistance programme
CYP Cluster Manager
Change Grow Live —Ripley
- £47,850.69 - £52,379.50 a year
- Management
- Contracts
- Leadership
- Annual leave
- Employee assistance programme
Medical Lead – Black Country & Staffordshire OOH
Partnering Health —Stoke-on-Trent
- Up to £130,000 a year
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
3d
Health & Safety Manager
Nestlé —Tutbury
- £65,000 - £75,000 a year
- Full-time
- Leadership
9h
Operator (6-month FTC) - rolling contract
Nestlé —Tutbury
- £40,272.24 a year
- 12 hour shift
- Microsoft Excel
- Warehouse experience
15h
Personal Assistant
Derbyshire Healthcare NHS Foundation Trust —Derby
- £28,392 - £31,157 a year
- Part-time
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6h
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Senior Project Manager - Transformation
Midlands Partnership University NHS Foundation Trust —Stafford
- £49,387 - £56,515 a year
- Part-time
- Microsoft Office
- Project management
14d
Assistant Manager
Horizon Cremation (Cannock) Ltd —Cannock Chase
- Full-time
- Management
- Leadership
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
1d
Headteacher
Keys Children —Cannock
- £55,000 - £75,000 a year
- Full-time
- Leadership
- School
- Teaching
- Referral programme
Quick apply
7d
Postperson with Driving
Royal Mail Group —Uttoxeter
- Part-time
- Employee discount
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development

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community manager jobs near marchington, sts

Customer Services Team Leader - Derbion

Savills Management Resources -
Derby

Apply Now

Job details

Full-time
£29,774 a year
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Computer literacy
Microsoft Office
Supervising experience
Team management
NVQ

Full job description

Purpose of the Role

The role to ensure the smooth and efficient operation of the Customer Services department providing excellent customer service, ensuring excellent standards of customer care at all times.

Key Responsibilities

Ensure the overall effectiveness and efficiency of the Customer Services team and customer care provision.
Act as an ambassador and frontline service, ensuring yourself and the team demonstrate excellent customer services to all customers and retailers. Be the voice of the customer.
Act upon customer comments, complaints and queries, in line with company procedure.
Manage the response of the Customer Services team and deal appropriately with unacceptable customer behaviour, in line with the Centre procedures and training. Provide training to the whole Derbion team on Customer Services.
Manage the general day to day operation, working closely with other teams within the Centre, to ensure high standards of cleanliness and Centre appearance in order to exceed customer expectations.
Ensure health and safety compliance and that the Customer Services team are working safely, highlighting issues that require further action.
Develop a best-in-class Customer Service offer with new products and services taking learnings from the retail sector and other industries
Manage the Centre’s click & collect proposition, driving footfall and generating income from this increasingly important stream
Provide monthly management reports on set KPIs.

Team Leader Responsibilities

Lead the Customer Services team and Reception teams.
Ensure the effective communication and management of the team, working in partnership with the Soft services manager & head of Marketing and Communications to ensure consistency and high standards of delivery at all times.
Effective Communication with the Customer Services team and cascade information, where appropriate. And effective communication with all stakeholders.
Champion the business objectives and new initiatives within the Centre.
Manage bookings of our community hub and ensure the wider team are aware of all bookings.
Manage the gift card sales and processes and provide training to the customer services team this is part of our commercialisation and reports will need to be conducted on a monthly basis.
Undertake Line Management responsibilities for a team of Customer Services Assistants and Reception, including holidays, sickness and rotas.
Mentor Customer Services Assistants on their completed appraisals and advise them on how to improve their performance, where required.
Manage the performance of individuals within the Customer Services team, in line with company policies and procedures.
Understand and undertake the responsibility for administering the Company’s disciplinary procedures, working closely with the Savills Management Resources HR Department.
Ensure our kindness cupboard is updated weekly.
Ensure reception is covered and all staff who cover are trained to the standard required, coordinating uniform orders, meeting room bookings, stationary orders, train bookings.

Secondary Duties

Adhere to all company policies and procedures.
Undertake any other duties, as may be reasonably be required.
Comply with any legislation and statutory requirements, relevant to your role in the centre.
Undertake ad hoc projects as requested by your line manager.
Undertake training, as required by the centre.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Person specification

Excellent customer service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbally)
A high level of interpersonal skills and a willingness to work as part of a team collaborating with both the local team and relevant head office departments.
Customer service supervisory skills and experience in a similar position within a high profile customer focused environment.
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation.
Understanding the need for confidentiality when dealing with both internal and external information.

Qualifications & experience:

Essential:

Computer literate in Microsoft Office applications, skills in Excel, Word and PowerPoint are of particular importance.
Experience of managing a team and customer services.
Experience gained at supervisory/management level for 2+ years.
Experience in a similar fast-paced customer facing environment.
Committed, motivated and passionate about our people and our company.

Desirable:

Previous experience working for a company in the facilities, retail, and hospitality sector recognized as an employer of choice or striving to obtain employer of choice status.
NVQ III Customer Service, Welcome Host, Health and Safety or equivalent qualifications.

Working Hours - 40 hours

Salary - £29,774.00 per annum

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

community manager jobs in marchington, sts

Customer Services Team Leader - Derbion

Operations Manager / Responsible Individual children's homes

Inclusion Manager

Ranger Team Manager

Volunteer Manager

Pastoral Manager

General manager for a leisure and Bar venue

Area Manager - Community Services

Functional Skills Teacher-Maths

CYP Cluster Manager

Medical Lead – Black Country & Staffordshire OOH

Health & Safety Manager

Operator (6-month FTC) - rolling contract

Personal Assistant

Safeguarding Manager and Designated Safeguarding Officer

Senior Project Manager - Transformation

Assistant Manager

Headteacher

Postperson with Driving

Partner Manager

I want to receive the latest job alerts for community manager in marchington, sts

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