Overview
We are seeking a highly organised and professional Office/Helpdesk Administrator. You will be working as part of the soft services Helpdesk team, as first point of call for clients, providing high levels of customer service. Working closely with the operational management team, you’ll administrate the quotation of works, scheduling for planned cleaning activities, answer reactive queries, order materials and liaise with teams out in the field.
Duties
- Liaising with operation and account managers for contracted and reactive works.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Support clients from beginning to end, updating records on CRM package.
- Scheduling the Company Mobile Teams and Subcontractors workload.
- Assist team with permits to work, RAMS and compliance requirements.
- Working closely with helpdesk and operations team to provide high customer satisfaction.
- Collate documentation to facilitate quotation and subsequent invoicing.
- Ordering materials and equipment for works.
- Assist operations team with site setups.
- Manage subcontractors and suppliers.
- Gain customer feedback and manage client SLA’s and KPI’s.
Qualifications
- Proven experience in office administration or clerical roles within a professional environment.
- Strong organisational skills with the ability to prioritise tasks effectively.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional phone etiquette and customer service skills.
- Ability to work independently as well as part of a team in a fast-paced setting.
This position offers an engaging work environment where organisational excellence and clear communication are essential for success. The ideal candidate will be proactive, detail-oriented, and eager to contribute positively to our organisation’s growth and efficiency.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
