User experience manager Work, Jobs in Market Deeping, Lin (with Salaries)

Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Marketing and Communications Manager
Rapidrop Global —Peterborough
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Technical Standards Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
Quick apply
Assistant Finance Manager
GXO Logistics —Peterborough
- Up to £36,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee assistance programme
Regional Engineers Scheduler
INDUSTRIAL CLEANING EQUIPMENT —Peterborough
- £27,000 - £29,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Day Centre Manager
The Cube Disability —Corby
- £28,000 - £30,000 a year
- Full-time
- Management
- Care experience
- Travel
- Employee discount
Quick apply
6d
Swim School Manager
LeisureSK Limited —Stamford
- Part-time
- Sales
- Supervising experience
- Presentation skills
Quick apply
Programme Manager - Enterprise Services
Compare the Market —Peterborough
- Full-time
- Hybrid work
- Oracle
- Agile
Agency Account Manager
Trade Mastermind Limited —Peterborough
- £65,000 - £75,000 a year
- Full-time
- CRM software
- Sales
- Project management
Quick apply
23h
Building Services Manager
Building services (general) jobs —Peterborough
- £58,953 a year
- Full-time
- Management
- Customer service
- Maintenance
7d
ERP Project Manager
Potter and Moore Innovations Ltd —Peterborough
- Full-time
- Heavy lifting
- PMP
- ERP systems
- Employee assistance programme
Quick apply
2d
Support Worker
OFH Care —Peterborough
- £14.42 - £17.00 an hour
- Part-time
- Care experience
- English
- In-person
- Free parking
- Flexitime
Quick apply
9d
Site Manager
Balfour Beatty —Peterborough
- Hybrid work
- Construction experience
- Leadership
- Annual leave
7d
Helpdesk Operator
Emcor —Peterborough
- £26,208 a year
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Product Analyst
Compare the Market —Peterborough
- Master's degree
- SQL
- Analysis skills
Quick apply
Senior Test Analyst (12 Month FTC)
ABAgri —Peterborough
- Hybrid work
- IT
- Communication skills
- Free parking
- Employee assistance programme
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Referral programme
1d
Product Specialist
Bakkavor —Spalding
- Hybrid work
- Software development
- Agile
- IT
- Employee discount
- Life insurance
9d
Service Colleague (Food Services)
ASDA —Park
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
14d
Product Designer
Compare the Market —Peterborough
- Communication skills
Quick apply

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Customer Experience Manager

Microbyte Solutions Ltd -
Peterborough

Quick apply

Job details

Full-time
£30,000 - £40,000 a year

Qualifications

IT
Leadership

Full job description

Microbyte is looking for someone who genuinely loves making people feel looked after. Someone who sees a frustrated customer not as a problem to manage, but as an opportunity to turn things around. Someone who believes great service is never an accident, and who takes pride in every interaction that goes out under the Microbyte name.

As we have grown, we have made a deliberate decision to give the customer experience the dedicated ownership it deserves. We are looking for someone to take that on end to end. From the moment a new user joins one of our clients, to the way daily queries are handled, to how our clients feel about Microbyte when things do not go to plan.

Are you the kind of person who finds genuine satisfaction in making someone's day better?
Do you have the optimism and professionalism to maintain high standards even when things get busy?
Have you been looking for a role where the customer is genuinely at the centre of everything you do?

This role sits at the heart of how Microbyte is experienced by the people we serve. You will own our onboarding process, keep a close eye on how the service desk is performing from a client perspective, and make sure the customer is never an afterthought inside this business.

At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you are looking for.

Duties and Responsibilities

Human Centred Onboarding

Lead the Human Centred Onboarding process as the primary point of contact for new employees joining our clients

Maintain oversight of the onboarding schedule, coordinating alongside hardware delivery across residential, head office and remote locations
Keep clients informed on progress and request clarification where needed
Support introductory meetings with prospective clients where invited, and share marketing material with new and existing clients

Customer Satisfaction and Advocacy

Own customer satisfaction across the business, treating it as a genuine reflection of how well we are looking after the people who depend on us
Act as the first point of contact for negative feedback, addressing concerns personally until the client feels fully resolved
Build trusted relationships with key client contacts, and ensure the voice of the customer is heard inside the business

Backlog Management and Service Improvement

Identify patterns, delays and recurring issues before they develop into complaints
Work with engineers and leadership to drive permanent corrective action on repeat problems
Provide clear, honest reporting on service performance and customer sentiment to the leadership team

Required Experience / Skills

A genuinely optimistic outlook and an instinctive commitment to excellent customer experience
Proven experience in a customer experience, client services, or client-facing operations role
A confident, warm and professional communicator at all levels
Highly organised, composed under pressure, and solution-focused when things get difficult
Experience in an MSP or IT services environment is a strong advantage

Location and Salary

Full time, office-based at our Peterborough Head Office, close to the A1 and one hour north of London by train. £30,000 to £40,000 dependent on experience.

Quick apply

Refine Your Search

user experience manager jobs in market deeping, lin

Customer Experience Manager

Marketing and Communications Manager

Technical Standards Manager

Assistant Finance Manager

Regional Engineers Scheduler

Day Centre Manager

Swim School Manager

Programme Manager - Enterprise Services

Agency Account Manager

Building Services Manager

ERP Project Manager

Support Worker

Site Manager

Helpdesk Operator

Product Analyst

Senior Test Analyst (12 Month FTC)

IT Service Desk Analyst

Product Specialist

Service Colleague (Food Services)

Product Designer

I want to receive the latest job alerts for user experience manager in market deeping, lin

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