Service operations & business support manager Work, Jobs in Market Drayton, Sts (with Salaries)

Business Operations Manager
Berwick Care —Telford
- £60,000 - £80,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Gym membership
Quick apply
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
Account Manager
Shoothill Ltd —Shrewsbury
- £28,000 - £40,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
Quick apply
7d
Mobile Phone Repair Technician & Tester
IGO LIFE LIMITED —Market Drayton
- £22,000 - £28,000 a year
- Full-time
- Customer service
- Quality control
- Computer skills
- Free parking
Quick apply
2h
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
3d
Maintenance Manager
TRITECH GROUP —Wrexham
- £50,000 - £65,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
- Free parking
- Annual leave
Quick apply
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Grocery National Account Manager
Muller Group —Market Drayton
- Full-time
- Hybrid work
- Travel
- Negotiation
- Annual leave
- Employee assistance programme
Partnership Manager
Converge Technology Solutions —Stafford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Computer networking
- IT
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Assistant Manager - Operations
Bloon —Stafford
- £25,000 - £28,700 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Organisational skills
Quick apply
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
13d
Head of Operations
GXO Logistics —Stoke-on-Trent
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
16h
Graduate Management Trainee - Telford / Shrewsbury / Oswestry
Enterprise Mobility —Shrewsbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Manager
The Rank Group —Wrexham
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Registered Manager
Approved Care and Support —Shrewsbury
- £35,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick apply
Trade Compliance Manager (Customs)
Caterpillar —Shrewsbury
- From £57,737 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Supervising experience
- Annual leave
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Quick apply
Container Unit Growing Supervisor
Tilhill Forestry —Wrexham
- £18.80 - £19.50 an hour
- Weekend availability
- Microsoft Excel
- Continuous improvement
- Mentoring
Quick apply
14d

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service operations & business support manager jobs near market drayton, sts

Business Operations Manager

Berwick Care -
Telford

Quick apply

Job details

Full-time
£60,000 - £80,000 a year

Benefits

Gym membership
On-site parking

Qualifications

Contract management
Driving Licence
Management
Customer service
Procurement
ERP systems
Logistics
Business processes
Microsoft Office
Team management
Accounting
IT
Leadership
Negotiation

Full job description

Job Purpose:

The Business Operations Manager is responsible for leading and optimising the day-to-day operations of Berwick Care’s supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Business Operations Manager supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company’s offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Accountabilities:

Operational Leadership

Oversee the day-to-day running of all operational activities across the business
Ensure orders are processed accurately and delivered within agreed timeframes
Monitor workflows to maintain efficiency and high service standards
Identify and address operational issues quickly to minimise disruption
Ensure all teams are aligned and working to agreed processes and priorities

Supply Chain & Procurement Management

Manage the end-to-end procurement process from sourcing to delivery
Negotiate pricing, terms, and service levels with suppliers
Monitor supplier performance against agreed standards and KPIs
Develop and maintain strong, reliable supplier partnerships
Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

Maintain accurate stock records and robust inventory systems
Monitor stock levels to prevent shortages and overstocking
Analyse usage trends to improve forecasting and ordering cycles
Implement stock control procedures to minimise waste and loss
Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

Oversee warehousing, picking, packing, and dispatch processes
Ensure deliveries are scheduled and completed efficiently
Monitor delivery performance and resolve delays or errors
Work with logistics providers to improve reliability and cost efficiency
Continuously review and improve distribution processes

Compliance, Quality & Safety

Ensure compliance with health and safety regulations across operations
Maintain product quality standards in line with care sector requirements
Ensure proper documentation and product traceability is in place
Conduct regular checks and audits to ensure compliance
Promote a safe working environment for all staff

Customer & Client Relationship Management

Build and maintain strong relationships with care home clients
Ensure client needs and expectations are consistently met
Handle complaints and service issues in a timely and professional manner
Gather client feedback to identify improvement opportunities
Support account retention and long-term client satisfaction

Financial & Cost Management

Monitor operational budgets and control costs effectively
Identify opportunities to reduce spending without impacting quality
Track financial performance and report variances to senior management
Support pricing decisions through cost analysis
Ensure efficient use of resources across all operations

Team Leadership & Development

Lead, manage, and support the operations team on a daily basis
Set clear objectives and performance expectations
Provide coaching, training, and development opportunities
Conduct regular performance reviews and feedback sessions
Foster a positive, accountable, and collaborative team culture

Performance Monitoring & Continuous Improvement

Track operational KPIs such as delivery times, accuracy, and cost efficiency
Analyse performance data to identify trends and issues
Implement process improvements to enhance productivity and service quality
Encourage a culture of continuous improvement across the team
Regularly review systems and processes to drive efficiency

Business Growth & Development Support

Support initiatives to grow the business and expand client base
Identify opportunities to improve services or introduce new products
Work with senior leadership on strategic planning and development
Contribute to improving the company’s market position and competitiveness
Support the onboarding and servicing of new clients

Requirements

Skills, Training and Knowledge Required:

Essential:

2+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
2+ years of procurement experience and experience in inventory control
Understanding of accounting and finance principles
Proficiency in IT systems, including Microsoft Office and stock/order management systems
Knowledge of customer service principles and maintaining high service standards
Experience negotiating with suppliers
Eligible to work in the United Kingdom

Desirable:

Experience in logistics
Experience working in a care supplies, healthcare, or other regulated environment
Knowledge of compliance and quality standards relevant to the care sector
Experience with inventory management or ERP systems
Formal management qualification (e.g. ILM, CMI or equivalent)
Experience in contract management
Experience with business improvement or lean/process improvement methodologies
Experience building relationships with clients and suppliers
Knowledge of health and safety requirements within a warehouse or operational environment
Full UK driving licence

Benefits

What We Offer:

Competitive salary of 50-80k GBP/year
Free onsite Gym
Free lunch and unlimited snack cupboard
Onsite parking
Friendly, supportive team and inclusive workplace culture

Quick apply

Refine Your Search

service operations & business support manager jobs in market drayton, sts

Business Operations Manager

Service Manager

Account Manager

Mobile Phone Repair Technician & Tester

Key Account Manager & Projects Lead

Head of Project Management Office (PMO)

Maintenance Manager

CCTV Control Room Operator

Grocery National Account Manager

Partnership Manager

Partner Manager

Assistant Manager - Operations

Customer Success Manager

Head of Operations

Graduate Management Trainee - Telford / Shrewsbury / Oswestry

Assistant Manager

Registered Manager

Trade Compliance Manager (Customs)

Technical Manager

Container Unit Growing Supervisor

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