Workforce manager Work, Jobs in Market Harborough, Lec (with Salaries)

HR Services Advisor
Wickes —Northampton
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
12d
Senior Commissioning Manager (Commissioning Lead)
Northamptonshire Children's Trust —Northampton
- Up to £58,240 a year
- Full-time
- Annual leave
- Employee assistance programme
7d
Station Process Excellence Manager, DNN1 AMZL - Delivery Station - FIX
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
5d
Business Intelligence Manager
North Northamptonshire Council —Kettering
- £59,077 - £62,879 a year
- Leadership
- Employee assistance programme
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
12d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
7d
Business Change Commissioning Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Part-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
CCTV Investigator
OCS Group —Corby
- £14.10 an hour
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- IT
9d
Operations Manager, Operations Manager
Amazon UK Services Ltd. —Northampton
- Full-time
- Engineering
- Bachelor's degree
8d
Water Recycling Operations Support Manager- Days (Logistics)
Anglian Water Services Ltd —Great Billing
- £50,000 a year
- Full-time
- Management
- Communication skills
12d
Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
4d
Fleet Manager
USTM LIMITED —Leicester
- £33,500 - £35,500 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
5h
Operations Manager
Amazon UK Services Ltd. —Leicester
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Production Supervisor
King Trailers —Market Harborough
- Supervising experience
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Learning and Development Adviser
North Northamptonshire Council —Burton Latimer
- £42,839 - £46,142 a year
- Communication skills
- Employee assistance programme
2d
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction experience
Quick apply
CCTV Team Leader
OCS Group —Corby
- £15 an hour
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- IT
9d
CX Systems Manager
Blue Light Card —Leicester
- Hybrid work
- Management
- Customer service
- Free parking
- Annual leave

I want to receive the latest job alerts for workforce manager in market harborough, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

HR Services Advisor

Wickes -
Northampton

Apply Now

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Analysis skills
Communication skills

Full job description

Are you looking for an HR role that goes beyond simple ticket processing? Join our team as a consultative partner where you’ll own your queue, coach store managers, and drive real operational impact.

Role Purpose:

To act as a proactive, consultative front-line partner to our store managers and colleagues, resolving employee lifecycle queries fast, seamlessly, and accurately. This role is not a transactional data-processing job. You will take total personal ownership of your desk and queue health, intercepting basic queries, performing deep fact-finding triage on complex cases, and actively upskilling managers to make them autonomous leaders.

What you’ll be doing:

Queue Management & Desk Autonomy: Take full personal ownership of the incoming Zendesk queue. Process incoming portal queries, phone calls, and emails on a strict first-in, first-out basis, ensuring all tickets are resolved or triaged within agreed business SLAs.
Building Business Networks & Rapport: You won't just process tickets from behind a screen. You will actively build strong, consultative relationships and rapport with line managers and colleagues across the business. By genuinely understanding their needs, you'll pick up the phone to talk through issues dynamically, working as a trusted partner to find the right solution quickly.
Root-Cause Problem Solving: Look beyond the immediate ticket. Identify recurring query trends or systemic process errors and collaborate with the wider HR Services team to address the root cause, preventing the issue from hitting the desk again.
First-Line Triage and Gatekeeping: Conduct thorough, high-quality fact-finding and initial triage on complex cases before escalation. Ensure that Specialist functions (like ER and Payroll) receive complete, accurate case notes, minimising internal hand-offs.
Manager Capability Coaching: Use daily interactions to guide and coach retail store managers on HR policies and digital self-service tools, building their confidence and operational independence.
Data Integrity & Lifecycle Admin: Execute core employee lifecycle administrative tasks—including contract generation, onboarding approvals, change confirmations, and compliance tracking (such as Right to Work validation)—with absolute accuracy and strict data control.
Proactive Team Collaboration: Actively participate in daily huddles, knowledge-sharing huddles, and desk huddles to share process wins, system updates, and cross-train peers to maximize the performance of the entire function.

What we’re looking for:

Proven experience operating on a fast-paced HR service desk, "Ask HR" function, or high-volume casework environment .
Demonstrable track record of managing ticketing queues against operational SLA metrics
Direct, confident communication skills with the ability to handle manager pushback and build trust quickly over the phone .
Strong analytical and diagnostic skills; the ability to uncover root causes by asking sharp, relevant questions.
A highly proactive mindset centred on individual accountability ("if you touch it, you own it") .
Total professional neutrality and resilience under peak operational demands.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We also have an early careers network to support you if you’re in your first few years of your career.
We’ll also equip you with a benefits package that includes:

Competitive bonus
Save-as-you-earn scheme
Private Medical and Life Assurance
Enhanced contributory pension scheme
Colleague discount
Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support.

By giving you the support you need to do well at work, and the flexibility to make life work for you. We are giving you a career that doesn’t put your life on hold. Where you can be yourself, do your best work, and make a positive difference every day.

About Us:

Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is our culture that is considered our best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

Apply Now

Refine Your Search

workforce manager jobs in market harborough, lec

HR Services Advisor

Senior Commissioning Manager (Commissioning Lead)

Station Process Excellence Manager, DNN1 AMZL - Delivery Station - FIX

Business Intelligence Manager

Manager Service Delivery & Transport

Key Account Director

Customer Operations Area Manager

Business Change Commissioning Manager

Area Manager, Customer Fulfillment

CCTV Investigator

Operations Manager, Operations Manager

Water Recycling Operations Support Manager- Days (Logistics)

Employee Relations Manager, Employee Experience & Relations UK&IE

Fleet Manager

Operations Manager

Production Supervisor

Learning and Development Adviser

Assistant Operations Manager

CCTV Team Leader

CX Systems Manager

I want to receive the latest job alerts for workforce manager in market harborough, lec

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected