Customer service manager Work, Jobs in Markfield, Lec (with Salaries)

Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
4d
Area Sales Manager
Kingspan Water and Energy —Leicester
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Maintenance
- Life insurance
Quick apply
Assistant Manager - Leicester Narborough Road
BoyleSports —Leicester
- £13.20 an hour
Quick apply
12d
Senior Business Development Manager - B2B
Speedel —Thurmaston
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Free parking
- Flexitime
Quick apply
6d
Accommodation Manager
Cloud Student Homes —Leicester
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Team management
- Annual leave
Quick apply
New Business Development Manager (Sales)
Crown SDS (Service Delivery Solutions) —Tamworth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Global eCommerce Manager – Maternity Leave Cover
Woolroom Inc —Oakham
- £50,000 - £60,000 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- APIs
- Free parking
- Work from home
Quick apply
4d
Counter Manager - Leicester
Benefit Cosmetics UK —Leicester
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
4h
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
- Project management
- Bachelor's degree
Quick apply
12d
Assistant Manager
Nottingham Castle RP —Nottingham
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
13d
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Call to connect
- Customer service
- Travel
- Free parking
- Employee discount
Move Manager
LRG —Derby
- Monday to Friday
- Customer service
Quick apply
10d
Store Manager
Cotton Traders —Rugby
- £13.71 an hour
- Full-time
- Employee discount
Quick apply
13d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
1d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
5d
Assistant Manager
Markfield Court Village —Markfield
- £16.50 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
14d
Centre Manager
BCA —Nottingham
- Monday to Friday
- Continuous improvement
- Travel
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Escalations Manager

Energile Ltd -
Exhall

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Purpose

The Escalations Manager is responsible for managing and resolving customer complaints in a professional, timely, and empathetic manner. Acting as the primary point of contact for customers wishing to make an official complaint, the role involves investigating concerns, coordinating resolutions across departments, maintaining accurate complaint records, and identifying opportunities for service improvement.

Key Responsibilities Customer Complaint Management

Handle incoming customer complaints via telephone, email, and written correspondence.
Serve as the main point of contact for customers throughout the complaints process.
Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
Provide customers with regular updates and manage expectations throughout the resolution process.
Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.

Resolution and Case Management

Take ownership of complaints from initial contact through to final resolution.
Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
Escalate complex or high-risk cases to senior management where necessary.
Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards.
Monitor complaint resolution times and ensure agreed service level targets are achieved.

Record Keeping and Reporting

Accurately log all complaints, actions taken, communications, and outcomes within the company's systems.
Maintain detailed and auditable complaint records.
Produce regular reports on complaint volumes, trends, root causes, and resolution performance.
Identify recurring issues and areas for improvement based on complaint data.

Stakeholder and Department Feedback

Provide constructive feedback to relevant departments regarding customer concerns and service failures.
Work with operational teams to identify corrective actions and prevent repeat complaints.
Support continuous improvement initiatives by sharing customer insights and lessons learned.
Build positive working relationships across departments to facilitate effective complaint resolution.

Skills and ExperienceEssential

Previous experience in complaints handling, customer relations, customer service, or escalation management.
Excellent verbal and written communication skills.
Strong telephone manner with the ability to handle difficult conversations professionally.
Excellent problem-solving and investigation skills.
Strong organisational skills and attention to detail.
Ability to manage multiple cases simultaneously while meeting deadlines.
Proficient in Microsoft Office and customer management systems.

Desirable

Experience within a regulated industry.
Knowledge of complaint handling procedures and best practice.
Experience producing reports and analysing customer feedback trends.

Personal Attributes

Empathetic and customer-focused.
Calm and professional under pressure.
Resilient when handling challenging situations.
Strong sense of accountability and ownership.
Able to influence and collaborate effectively with colleagues at all levels.
Committed to continuous improvement and delivering excellent customer outcomes.

Key Performance Indicators (KPIs)

Complaint resolution times.
Customer satisfaction following complaint resolution.
Complaint closure rates.
Accuracy and completeness of complaint records.
Reduction in recurring complaint themes.
Quality and effectiveness of feedback provided to operational teams.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in markfield, lec

Customer Service Escalations Manager

Area Sales Manager

Assistant Manager - Leicester Narborough Road

Senior Business Development Manager - B2B

Accommodation Manager

New Business Development Manager (Sales)

Assistant Manager

Global eCommerce Manager – Maternity Leave Cover

Counter Manager - Leicester

Customer Support Assistant Manager

eCommerce Manager

Assistant Manager

Customer Services Manager

Move Manager

Store Manager

Customer Relationship Manager

Customer Support Manager

Label Operations Manager

Assistant Manager

Centre Manager

I want to receive the latest job alerts for customer service manager in markfield, lec

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