Customer service team lead Work, Jobs in Markfield, Lec (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Birmingham
- £16.30 an hour
- Analysis skills
- Travel
Quick apply
7d
Customer Service Team Leader
Brett Martin Daylight Systems —Coventry
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
8d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Service Team Manager
B&Q —Eastwood
- Up to £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Team Leader
LRG —Derby
- CRM software
- Organisational skills
- Leadership
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
21h
TEAM MANAGER
Primark —Leicester
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Managed Services Team Leader
MHR INTERNATIONAL UK LIMITED —Nottingham
- Management
- Leadership
- Communication skills
- Employee discount
- Referral programme
1d
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
8d
Operations Team Leader - Security - Highcross Leicester
Savills Management Resources —Leicester
- £16.63 an hour
- Night shift
- Management
- Customer service
- English
Data Governance and Quality Lead (FTC)
IOSH —Leicester
- £46,800 - £50,000 a year
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
13d
B2B Telesales and New Business Lead
Whitefurze Ltd —Coventry
- £12.71 an hour
- Full-time
- CRM software
- Sales
- English
Quick apply
5d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Sales
- Mentoring
- Contracts
2d
Warehouse Team Manager
Octopus Energy Group —Hinckley
- £36,000 a year
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £13.25 an hour
- Full-time
- Customer service
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
5d
Regional Lead - Midlands or South
Changan UK R&D Centre —Birmingham
- Full-time
- Sales
- Communication skills
Front of House Team Member / Supervisor (Depending on Experience)
HEMISPHERE RP LTD —Nottingham
- £12.71 - £15.00 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
23h
People & Service Team Leader
River Island —Nottingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Solution Lead - Cloud & AI
Babble Cloud —Burton-On-Trent
- Full-time
- Sales
- Business development
- SharePoint
- Annual leave
- Sick pay
Quick apply

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customer service team lead jobs near markfield, lec

BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Birmingham

Quick apply

Job details

Permanent
£16.30 an hour
7 days ago

Qualifications

Analysis skills

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

Refine Your Search

customer service team lead jobs in markfield, lec

BCAL Operations Team Leader (Specialist Logistics)

Customer Service Team Leader

Account Manager Team Manager

Section Lead

Service Team Manager

Team Leader

Service Desk Team Manager

TEAM MANAGER

Managed Services Team Leader

Lead Customer Experience Manager

Operations Team Leader - Security - Highcross Leicester

Data Governance and Quality Lead (FTC)

B2B Telesales and New Business Lead

Client Operations Lead - Nottingham

Warehouse Team Manager

Lead Receptionist

Regional Lead - Midlands or South

Front of House Team Member / Supervisor (Depending on Experience)

People & Service Team Leader

Solution Lead - Cloud & AI

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