Customer service supervisor Work, Jobs in Marlborough, Wil (with Salaries)

Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
12d
Customer Service Supervisor
B&M Retail —Andover
- £12.89 an hour
- Part-time
- Supervising experience
- Employee discount
2d
Assistant Manager (Retail)
Aldbourne Post Office, Cafe and Deli —Marlborough
- £24,420.00 - £36,047.70 a year
- Part-time
- Merchandising
- Administrative experience
- Organisational skills
- Free parking
- Store discount
Quick apply
8d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
2d
Supervisor - Pret A Manger
Moto —Chippenham
- £28,500 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
Sales - Supervisor
New Look —Swindon
- Part-time
- Microsoft Word
- Communication skills
8d
Retail Assistant Manager
Majestic Wine Warehouses Ltd. —Marlborough
- £29,080.48 a year
- Weekend availability
- Communication skills
- Time management
- Employee discount
7d
Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
4d
Customer Care Supervisor
Pilgrim's Europe —Chippenham
- Full-time
- CRM software
- Customer service
- Supervising experience
Quick apply
Shift Supervisor
ESQ Newbury Limited —Newbury
- £12.50 - £13.00 an hour
- Full-time
- Hospitality
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
Costa Assistant Store Manager
Scoffs —Swindon
- £30,654 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Team Leader
Southern Coop —Stockbridge
- £13.72 an hour
- Part-time
- Employee assistance programme
- Employee discount
Retail Supervisor
Wickes —Newbury
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Supervisor - KFC
Moto —Chippenham
- £13.83 an hour
- Full-time
- Supervising experience
- Restaurant
- Communication skills
- Employee discount
- Sick pay
Quick apply
Shift Supervisor/Manager
The Old Forge Farm Shop and Cafe —Salisbury
- £26,769.60 a year
- Part-time
- Hospitality
- Organisational skills
- In-person
- Free parking
Quick apply
Supervisor, HR Administration
cloudpay —Andover
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Employee assistance programme
- Bereavement leave
3d
Shift Supervisor
Cobra Coffee —Chippenham
- £13.55 an hour
- Part-time
- English
- Supervising experience
- Employee discount
- Life insurance
Shift Manager
Symbro LTD —Amesbury
- £13.50 an hour
- Full-time
- Customer service
- Quick service & fast food restaurant
- Communication skills
- Annual leave
- Employee discount
Quick apply
16h
Supervisor - 12 Hours
Bestway Group —Trowbridge
- 12 hour shift
- Communication skills
Quick apply
Supervisor - 16 Hours
Bestway Group —Trowbridge
- Full-time
- Communication skills
Quick apply

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Customer Care Supervisor

GS Yuasa Battery Sales UK Ltd
Swindon

Quick apply

Job details

Permanent | Full-time
£35,662.40 a year
12 days ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Management
Customer service
GCSE
Supervising experience
NVQ
Communication skills

Full job description

Job Purpose:

To focus and drive the customer service team on being the best at what they do at all times, ensuring exceptional service excellence in customer account administration and customer support.

Duties and Responsibilities:

Supervise and monitor the performance of the Customer Sales Support team to ensure 100% customer satisfaction.
Ensure that all backorders are reserved in a timely manner.
Ensure that all post delivery issues are investigated fully and in a timely manner, with credits being raised as appropriate.
Responding to and handling customer complaints.
Monitor the Grade of Service (GOS) for telephone calls and Webchat messages through Key Performance Indicator (KPI) analysis to ensure that all forms of contact are answered within performance parameters
Ensure that claims are being raised with carriers within the required timeframes (per carrier), maximising the value of credit being paid to GS Yuasa
Management of attendance times, staff holidays and staff breaks
Carry out performance reviews and report to the Customer Service Manager on any issues or concerns raised and implement Performance Improvement Plans (PIPs) if necessary
Carry out disciplinary reviews in accordance with the company handbook
To liaise with YBSUK Regional Managers on all aspects of account administration
Liaise with the Customer Service Manager regarding the Customer Sales Support team’s training needs
To create, train, review and manage the Quality Management System (QMS) customer service work procedures
Ensure that all customer associated documents and paperwork are being filed in the appropriate files
Provide reports and KPI information to the Customer Service Manager and other department managers upon request
Recruit and train new Customer Care Advisors as and when required

This is a summary job description and not in order or an exhaustive list. You should be prepared when required to undertake any work allocated to you by your manager.

Supplementary Duties and Responsibilities:
N/A

Personal Traits:

Be sales driven with good commercial awareness and work ethic
Be open minded, tolerant, flexible and strong when dealing with issues related to team members
Be capable of delegating work fairly but with authority
Have excellent interpersonal skills
Have excellent listening and communication skills with a good telephone manner
Be IT literate with a high numerate and literate level of competence
Be a good team player
Must be willing to learn new skills and take on extra responsibility when required

Experience and Qualifications:

Educated to at least GCSE / NVQ level 3 standard
NVQ Level 3 / 4 in Customer Service is preferable
Must have proven experience in supervising and focusing a team to achieve specific Customer Service and sales driven targets

Pay: £35,662.40 per year

Benefits:

Company pension
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in marlborough, wil

Customer Care Supervisor

Customer Service Supervisor

Assistant Manager (Retail)

Complaints Team Leader

Supervisor - Pret A Manger

Sales - Supervisor

Retail Assistant Manager

Case Officer Team Leader

Customer Care Supervisor

Shift Supervisor

Costa Assistant Store Manager

Team Leader

Retail Supervisor

Supervisor - KFC

Shift Supervisor/Manager

Supervisor, HR Administration

Shift Supervisor

Shift Manager

Supervisor - 12 Hours

Supervisor - 16 Hours

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