Customer support & client services occupations Work, Jobs in Marlborough, Wil (with Salaries)

Service Controller (Customer Support)
Shawcity Limited —Watchfield
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Work from home
Quick apply
3d
Customer Success Executive (Junior)
Harris Computer Systems —Swindon
- £325 a day
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Business Support Administator
Corpay —Swindon
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Life insurance
7d
After Sales Assistant
Manamanx Limited —Thatcham
- From £13.80 an hour
- Part-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
Quick apply
3d
Customer Experience Specialist
Zimmer Biomet —Swindon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
6d
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £36,050 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
5d
Service Desk Assistant
Workman Facilities Management Limited —Swindon
- £24,785 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- Health & wellbeing programme
- Gym membership
Quick apply
Contact Advisor (Part-Time)
Capita —Upavon
- £20,124 a month
- Part-time
- Customer service
- Microsoft Office
- Free parking
Call Handler -Part time
Beefy's Skips Ltd —Swindon
- From £12.75 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
1d
Customer Care Lead
Neafs UK Ltd. —Swindon
- From £25,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Customer Service Coordinator
DS Smith —Devizes
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Employee assistance programme
- Employee discount
6d
Customer Care Supervisor
GS Yuasa Battery Sales UK Ltd —Swindon
- £35,662.40 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Work from home
Quick apply
14d
Case Officer Team Leader
Aster Group —Devizes
- £36,787 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
6d
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
5d
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Customer Experience Specialist (temp. maternity cover)
Zimmer Biomet —Swindon
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
6d
Customer Service Advisor - Swindon & Highworth - Full Time
CSnotepad —Swindon
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Sales Support Executive
Usay Compare —Cirencester
- Sales
- Communication skills
- Annual leave
- Sick pay
Quick apply
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
7d

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customer support & client services occupations jobs near marlborough, wil

Service Controller (Customer Support)

Shawcity Limited
Watchfield

Quick apply

Job details

Full-time
£25,000 - £26,000 a year
3 days ago

Benefits

Annual leave
Company pension
Work from home

Qualifications

Microsoft Word
Microsoft Outlook
Administrative experience
Organisational skills
HubSpot
Communication skills

Full job description

Overview

We are seeking a highly organised and customer-focused Service Controller to join our Customer Support Team. This is a varied and fast-paced role where you will play a key part in ensuring our customers receive outstanding service throughout the service, calibration and repair journey of their instruments.

As the main point of contact for service enquiries, you will coordinate repairs, quotations, collections, in-house and external calibrations, working closely with customers, suppliers and the internal team. The successful candidate will thrive in a role where no two days are the same, using excellent communication, organisation and problem-solving skills to keep our service operations running smoothly.

Responsibilities

Communicating with customers via email and phone on all service relates enquiries.
Maintaining and updating our extensive customer database using SAP Business One
Processing completed service jobs in a timely and accurate manner.
Engaging with and updating customer enquiries on our CRM, HubSpot.
Working with customers to book instrumentation in for service, calibration or repair.
Facilitating the collections and return of instrumentation.
Working closely with the wider Service Team to manage workloads and customer expectations.
Liaising with suppliers and external calibration houses to facilitate the return of instrumentation.
Maintaining accurate customer records and service instrument documentation.
Achieving pre-agreed departmental KPI's.
Carrying out additional duties and tasks when required.

What we're looking for

If you are passionate about delivering exceptional customer service & enjoy building long-standing customer relationships, we'd love to hear from you.

The ideal candidate will have a strong administrative background, preferably in a service or fleet-management industry and should possess the following skills/ attributes:

Excellent communication and relationship building skills.
Strong organisational skills and the ability to prioritise a busy workload.
A proactive, solutions focused approach.
Excellent attention to detail.
Confident and proactive in communicating and collaborating with colleagues across all levels.
Professional, approachable manner.
Experience with systems such as SAP Business One/ HubSpot or similar CRM systems.

Benefits

As well as working within a collaborative, welcoming team in an industry leading company, the successful candidate will benefit from:

Competitive salary, depending on experience
20 days annual leave (increases with length of service) plus bank holidays and Christmas break
Company pension
Life Assurance
Private Health Care Scheme (opt-in)
Staff Wellbeing Programme
Company Social Committee and regular social events
WFH policy, applicable after successful probation period

Working Hours

This is a full time, office-based position, Monday to Friday.

Pay: £25,000.00-£26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in marlborough, wil

Service Controller (Customer Support)

Customer Success Executive (Junior)

Business Support Administator

After Sales Assistant

Customer Experience Specialist

Helpdesk Team Manager

Service Desk Assistant

Contact Advisor (Part-Time)

Call Handler -Part time

Customer Care Lead

Customer Service Coordinator

Customer Care Supervisor

Case Officer Team Leader

Complaints Team Leader

Senior Customer Success Manager

Customer Service Coordinator

Customer Experience Specialist (temp. maternity cover)

Customer Service Advisor - Swindon & Highworth - Full Time

Sales Support Executive

Customer Service Advisor 4-6 month FTC

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